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~subject:"Service quality"
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Subject
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Service quality
China
120
Consumer behaviour
100
Konsumentenverhalten
100
Beziehungsmarketing
77
Relationship marketing
77
Theorie
52
Theory
50
Brand management
40
Markenführung
40
Dienstleistungsqualität
37
Customer integration
32
Kundenintegration
32
USA
31
United States
31
Auslandsinvestition
30
Foreign investment
29
Multinationales Unternehmen
29
Transnational corporation
29
Brand image
27
Markenimage
27
Customer satisfaction
24
Kundenzufriedenheit
24
Emerging economies
22
Schwellenländer
21
Tourism
21
Tourismus
21
Immobilienpreis
20
Real estate price
20
Social Web
20
Social web
20
Welt
19
World
19
Hotel industry
18
Hotellerie
18
Internet marketing
18
Online-Marketing
18
Estimation
17
Schätzung
17
Customer engagement
15
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Undetermined
27
Free
5
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Article
31
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6
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1
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1
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1
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1
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English
37
Author
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So, Kevin Kam Fung
13
Hollebeek, Linda D.
11
Li, Jing
9
King, Ceridwyn
7
Sparks, Beverley
6
Wang, Ying
4
Andrews, Rodney J.
3
Islam, Jamid Ul
3
Kim, Hyunsu
3
Lovenheim, Michael F.
3
Rather, Raouf Ahmad
3
Brady, Michael K.
2
Clark, Moira K.
2
DiPietro, Robin B.
2
Khan, Imran
2
Lu, Lu
2
Rahman, Zillur
2
Sprott, David E.
2
Andrews, Rodney
1
Bakhsh, Naghmeh Nik
1
Barbieri, Carla
1
Behnam, Mohsen
1
Bradley, Graham L.
1
Browning, Victoria
1
Cai, Ruiying
1
Casas, Ramunas
1
Deng, Mingcherng
1
Fang, Xiang
1
Farabi, Reza
1
Farajallah, Mehdi
1
Farber Canziani, Bonnie
1
Fatma, Mobin
1
Garmaroudi, Saeed Andaji
1
Grace, Debra
1
He, Zeya
1
Jang, Seongsoo
1
Klaus, Philipp
1
Kuppelwieser, Volker
1
Li, Xiang
1
Liu, Qing
1
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National Bureau of Economic Research
1
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International journal of hospitality management
8
Journal of retailing and consumer services
4
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of service research
2
The journal of services marketing
2
Baruch College Zicklin School of Business Research Paper
1
European journal of marketing
1
Handbook of research on customer engagement
1
International journal of contemporary hospitality management
1
Journal of business research : JBR
1
Journal of human resources : JHR
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
1
Journal of service management
1
Journal of travel and tourism marketing
1
NBER Working Paper
1
NBER working paper series
1
Organizations and markets in emerging economies
1
Tourism and hospitality research : the surrey quarterly review
1
Tourism management : research, policies, practice
1
Working paper / National Bureau of Economic Research, Inc.
1
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ECONIS (ZBW)
37
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1
Enhancing customer relationships with retail service brands : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of service management
27
(
2016
)
2
,
pp. 170-193
Persistent link: https://www.econbiz.de/10011565134
Saved in:
2
Customer engagement in hospitality and tourism services
So, Kevin Kam Fung
;
Li, Xiang
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 171-177
Persistent link: https://www.econbiz.de/10012201138
Saved in:
3
Increasing experiential value and relationship quality : an investigation of pop-up dining experiences
Taylor, Scott
;
DiPietro, Robin B.
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
74
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011924599
Saved in:
4
The effect of quality cues on travelers' demand for peer-to-peer ridesharing : a neglected area of the sharing economy
Jang, Seongsoo
;
Farajallah, Mehdi
;
So, Kevin Kam Fung
- In:
Journal of travel research : a quarterly publication of …
60
(
2021
)
2
,
pp. 446-461
Persistent link: https://www.econbiz.de/10012425321
Saved in:
5
Service robots : the dynamic effects of anthropomorphism and functional perceptions on consumers' responses
So, Kevin Kam Fung
;
Kim, Hyunsu
;
Liu, Qing
;
Fang, Xiang
; …
- In:
European journal of marketing
58
(
2024
)
1
,
pp. 1-32
Persistent link: https://www.econbiz.de/10014466289
Saved in:
6
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
7
The evolution of service failure and recovery research in hospitality and tourism : an integrative review and future research directions
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
International journal of hospitality management
111
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014310875
Saved in:
8
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
9
Technology readiness and customer satisfaction with travel technologies : a cross-country investigation
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of travel research : a quarterly publication of …
56
(
2017
)
5
,
pp. 563-577
Persistent link: https://www.econbiz.de/10011687294
Saved in:
10
What technology-enabled services do air travelers value? : investigating the role of technology readiness
Wang, Ying
;
So, Kevin Kam Fung
;
Sparks, Beverley
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
7
,
pp. 771-796
Persistent link: https://www.econbiz.de/10011746974
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