//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Understanding service firms br...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Service quality
Customer services quality
365
Consumer behaviour
255
Brand awareness
247
Brand image
203
Brand management
194
Konsumentenverhalten
185
Markenimage
182
Markenführung
176
Customer satisfaction
159
brand awareness
138
Brand
110
Markenartikel
107
Relationship marketing
88
Beziehungsmarketing
81
Brand loyalty
50
Brand equity
41
Brand Awareness
40
Kundenzufriedenheit
37
brand loyalty
37
Customer loyalty
36
Dienstleistungsqualität
36
Social Web
36
Social web
36
brand image
36
Brands
32
Internet marketing
30
Marketing management
28
Online-Marketing
28
Advertising
27
Advertising effects
27
Werbewirkung
27
perceived quality
27
Banking
26
Marketingmanagement
26
India
25
Electronic commerce
24
SERVQUAL
24
brand equity
24
purchase intention
23
more ...
less ...
Online availability
All
Undetermined
35
Free
3
Type of publication
All
Article
57
Type of publication (narrower categories)
All
Article in journal
36
Aufsatz in Zeitschrift
36
research-article
18
conceptual-paper
2
back-matter
1
Language
All
English
57
Author
All
Coughlan, Joseph
2
De Nisco, Alessandro
2
Hooper, Daire
2
Mahapatra, Siba Sankar
2
Sharabi, Moshe
2
Warnaby, Gary
2
Abu‐El Samen, Amjad A.
1
Abu‐Lail, Bayan N.
1
Ahn, Jiseon
1
Akroush, Mamoun N.
1
Allen, Peter M.
1
Andreau, Luisa
1
Attafar, Ali
1
Aziz, Rasha Abd El
1
Azlan Mohamad, Abang
1
Bala, Pradip Kumar
1
Bennett, Keri
1
Biswas, A.
1
Bonfanti, Angelo
1
Bourdeau, Brian L.
1
Bowen, Michael
1
Buavaraporn, Nattapan
1
C. Maru, Loice
1
Campos, Domingos Fernandes
1
Castro, Felipe Nalon
1
Chakraborty, Shibashish
1
Chang, Kuei-Feng
1
Chen, Chen-Ju
1
Chen, Ching-Chin
1
Cheruiyot, Thomas K.
1
Chithambaranathan, P.
1
Chou, Sheng-Fang
1
Coenen, Christian
1
Coffey, Vaughan
1
Cooper, M. Bixby
1
Costa-Lopes, Rui
1
Dasgupta, Shilpee A.
1
Daynes, Kristine S.
1
Debata, Bikash Ranjan
1
Debnath, Roma Mitra
1
more ...
less ...
Published in...
All
Benchmarking : an international journal ; BIJ
5
International Journal of Quality & Reliability Management
4
International Journal of Quality and Service Sciences
3
The TQM journal : the international review of organizational improvement
3
Asia Pacific Journal of Marketing and Logistics
2
Business Strategy Series
2
International journal of contemporary hospitality management
2
International journal of retail & distribution management
2
Journal of Services Marketing
2
The international journal of logistics management
2
The journal of services marketing
2
Asia Pacific journal of marketing and logistics
1
Baltic journal of management
1
Benchmarking : an international journal
1
Built Environment Project and Asset Management
1
Business and Economic Research : BER
1
Cogent business & management
1
Electronic commerce research
1
European journal of marketing
1
Industrial Management & Data Systems
1
International Journal of Contemporary Hospitality Management
1
International Journal of Retail & Distribution Management
1
International journal of business
1
International journal of e-business research : an official publication of the Information Resources Management Association
1
International journal of innovation and technology management
1
International journal of management innovation systems : IJMIS
1
International journal of public sector management : IJPSM
1
International journal of quality & reliability management
1
International journal of quality and service sciences
1
International journal of services and operations management
1
Journal of Facilities Management
1
Journal of business research : JBR
1
Journal of retailing and consumer services
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Marketing Intelligence & Planning
1
Measuring Business Excellence
1
The TQM Journal
1
Total quality management & business excellence
1
more ...
less ...
Source
All
ECONIS (ZBW)
36
Other ZBW resources
21
Showing
1
-
10
of
57
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Interrelations of service quality and service loyalty dimensions in medical tourism : a structural equation modelling approach
Debata, Bikash Ranjan
;
Patnaik, Bhaswati
;
Mahapatra, …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
1
,
pp. 18-55
Persistent link: https://www.econbiz.de/10010519965
Saved in:
2
An innovative framework for performance analysis of members of supply chains
Chithambaranathan, P.
;
Subramanian, Nachiappan
; …
- In:
Benchmarking : an international journal ; BIJ
22
(
2015
)
2
,
pp. 309-334
Persistent link: https://www.econbiz.de/10011279597
Saved in:
3
The impact of cyberostracism on online complaint handling : is "automatic reply" any better than "no reply"?
Mattila, Anna S.
;
Andreau, Luisa
;
Hanks, Lydia
;
Kim, …
- In:
International journal of retail & distribution management
41
(
2013
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10009711832
Saved in:
4
Developing customer-focused public sector reward schemes : evidence from the Botswana government's performance-based reward system (PBRS)
Kealesitse, Botshabelo
;
O'Mahony, Barry
;
Lloyd-Walker, …
- In:
International journal of public sector management : IJPSM
26
(
2013
)
1
,
pp. 33-55
Persistent link: https://www.econbiz.de/10009712879
Saved in:
5
Service satisfaction in E_electricity service in Odisha ( a state of India) by structural equation modeling
Satapathy, Suchismita
;
Mahapatra, Siba Sankar
;
Patel, S. K.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
4
,
pp. 634-650
Persistent link: https://www.econbiz.de/10010385857
Saved in:
6
Business service market share, international operation strategy and performance
Lee, Chia-chi
- In:
Baltic journal of management
8
(
2013
)
4
,
pp. 463-485
Persistent link: https://www.econbiz.de/10010203980
Saved in:
7
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
8
The servicescape as an antecedent to service quality and behavioral intentions
Hooper, Daire
;
Coughlan, Joseph
;
Mullen, Michael R.
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 271-280
Persistent link: https://www.econbiz.de/10009788854
Saved in:
9
Shopping in downtown : the effect of urban environment on service quality perception and behavioural intentions
De Nisco, Alessandro
;
Warnaby, Gary
- In:
International journal of retail & distribution management
41
(
2013
)
9
,
pp. 654-670
Persistent link: https://www.econbiz.de/10009788898
Saved in:
10
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
1
2
3
4
5
6
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->