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The interplay of customer expe...
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Services
Consumer behaviour
83,888
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6,180
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6,177
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5,413
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5,393
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5,113
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4,949
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4,925
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4,886
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4,569
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4,556
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4,555
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Edvardsson, Bo
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Gallouj, Fai͏̈z
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Polese, Francesco
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Stauss, Bernd
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Amiti, Mary
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Crinò, Rosario
10
Haller, Sabine
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Hempell, Thomas
10
Hipp, Christiane
10
Kindström, Daniel
10
Lusch, Robert F.
10
Tronvoll, Bård
10
Ganz, Walter
9
Jaakkola, Elina
9
Maglio, Paul P.
9
Markusen, James R.
9
Meyer, Anton
9
Paluch, Stefanie
9
Patrício, Lia
9
Richter, Magnus
9
Bienzeisler, Bernd
8
Brown, Stephen Walter
8
Geishecker, Ingo
8
Hadwich, Karsten
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National Bureau of Economic Research
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East Asian Bureau of Economic Research (EABER)
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HAL
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Singapur / Department of Statistics
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OECD
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Journal of service management
63
The service industries journal
62
The journal of services marketing
60
Journal of business research : JBR
55
Journal of Services Marketing
50
SpringerLink / Bücher
49
Journal of service research : JSR
43
Industrial marketing management : the international journal for industrial and high-tech firms
26
The journal of business & industrial marketing
26
International journal of production economics
24
Journal of retailing and consumer services
24
Journal of Service Management
23
International journal of hospitality management
21
Journal of service research
21
International journal of services technology and management
20
Services marketing quarterly
20
European Journal of Marketing
19
MPRA Paper
19
Service business
19
European journal of operational research : EJOR
17
The science of service systems
17
Working paper / National Bureau of Economic Research, Inc.
17
European journal of marketing : EJM
15
Handbook of service science ; [Vol. 1]
15
Revue d'économie industrielle
15
The handbook of innovation and services : a multi-disciplinary perspective
15
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
14
Management science : journal of the Institute for Operations Research and the Management Sciences
14
NBER working paper series
14
International journal of quality and service sciences
13
Schriften zum Produktionsmanagement
13
Journal of Business & Industrial Marketing
12
NBER Working Paper
12
Occasional papers / FAST, Forecasting and Assessment in Science and Technology
12
Discussion paper / Centre for Economic Policy Research
11
European review of service economics and management
11
International journal of contemporary hospitality management
11
International journal of production research
11
Managing service quality : MSQ ; an international journal
11
Research
11
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ECONIS (ZBW)
3,977
RePEc
306
Other ZBW resources
260
EconStor
66
BASE
32
USB Cologne (EcoSocSci)
1
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1
The service delivery network (SDN) : a customer-centric perspective of the customer journey
Tax, Stephen S.
;
McCutcheon, David
;
Wilkinson, Ian F.
- In:
Journal of service research : JSR
16
(
2013
)
4
,
pp. 454-470
Persistent link: https://www.econbiz.de/10010203533
Saved in:
2
Service design for a holistic customer experience : a process framework
Bellos, Ioannis
- In:
Management science : journal of the Institute for …
67
(
2021
)
3
,
pp. 1718-1736
Persistent link: https://www.econbiz.de/10012506026
Saved in:
3
Customer-robot interactions : understanding customer experience with service robots
Huang, Dan
;
Chen, Qiurong
;
Huang, Jiahui
;
Kong, Shaojun
; …
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10013328076
Saved in:
4
Customer acceptance of service robots under different service settings
Li, Yi
;
Wang, Chongli
;
Song, Bo
- In:
Journal of service theory and practice
33
(
2023
)
1
,
pp. 46-71
Persistent link: https://www.econbiz.de/10014301940
Saved in:
5
Script usage in standardized and customized service encounters : implications for perceived service quality
Victorino, Liana
;
Verma, Rohit
;
Wardell, Don G.
- In:
Production and operations management : an international …
22
(
2013
)
3
,
pp. 518-534
Persistent link: https://www.econbiz.de/10009760480
Saved in:
6
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
7
Antecedents and consequences of effective customer participation : the role of customer education and service modularity
Shah, Syed Aamir Ali
;
Jajja, Muhammad Shakeel Sadiq
; …
- In:
Journal of service theory and practice
33
(
2023
)
5
,
pp. 697-720
Persistent link: https://www.econbiz.de/10014339773
Saved in:
8
Customer experience from a self-service system perspective
Åkesson, Maria
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
5
,
pp. 677-698
Persistent link: https://www.econbiz.de/10010426047
Saved in:
9
Service research priorities : managing and delivering service in turbulent times
Ostrom, Amy L.
;
Field, Joy M.
;
Fotheringham, Darima
; …
- In:
Journal of service research
24
(
2021
)
3
,
pp. 329-353
Persistent link: https://www.econbiz.de/10012592938
Saved in:
10
The impact of service failure on brand credibility
Bougoure, Ursula Sigrid
;
Russell-Bennett, Rebekah
; …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 62-71
Persistent link: https://www.econbiz.de/10011528525
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