//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Social web"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Woo, wow, and win : service de...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Social web
Relationship marketing
26,360
Beziehungsmarketing
25,685
Dienstleistungssektor
12,463
Service industry
11,457
Consumer behaviour
9,603
Konsumentenverhalten
9,557
Customer satisfaction
6,181
Kundenzufriedenheit
6,086
Service quality
5,220
Dienstleistungsqualität
5,155
Deutschland
3,803
Germany
3,564
Customer service
3,468
Theorie
3,148
Theory
3,131
Kundenservice
3,075
Brand management
2,654
Markenführung
2,651
Lieferantenmanagement
2,360
Supplier relationship management
2,359
Innovation
2,161
Social Web
2,105
Marketingmanagement
2,001
Marketing management
1,979
Brand image
1,934
Markenimage
1,931
Electronic Commerce
1,903
USA
1,837
E-commerce
1,833
United States
1,752
Online-Marketing
1,627
Internet marketing
1,608
Kundenintegration
1,600
Customer integration
1,598
Einzelhandel
1,543
Dienstleistung
1,528
Kundenwert
1,528
Retail trade
1,528
Customer value
1,499
more ...
less ...
Online availability
All
Undetermined
1,156
Free
255
Type of publication
All
Article
1,805
Book / Working Paper
299
Type of publication (narrower categories)
All
Article in journal
1,578
Aufsatz in Zeitschrift
1,578
Aufsatz im Buch
226
Book section
226
Hochschulschrift
36
Case study
31
Fallstudie
31
Aufsatzsammlung
28
Collection of articles of several authors
28
Sammelwerk
28
Thesis
25
Graue Literatur
23
Non-commercial literature
23
Arbeitspapier
15
Conference paper
15
Konferenzbeitrag
15
Working Paper
15
Ratgeber
13
Guidebook
12
Konferenzschrift
8
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
2
Festschrift
2
Lehrbuch
2
Amtsdruckschrift
1
Catalog of products and producers
1
Forschungsbericht
1
Government document
1
Mehrbändiges Werk
1
Mikroform
1
Multi-volume publication
1
Produkt- und Herstellerübersicht
1
Textbook
1
more ...
less ...
Language
All
English
1,931
German
174
French
1
Author
All
Harrigan, Paul
13
Loureiro, Sandra Maria Correia
12
Agnihotri, Raj
11
Hollebeek, Linda D.
11
Itani, Omar S.
9
Ahuja, Vandana
8
Dholakia, Utpal M.
7
Hajli, Nick
7
Ozuem, Wilson
7
Alavi, Shirin
6
Alt, Rainer
6
Bernoff, Josh
6
Kamboj, Shampy
6
Muhammad Anshari
6
Möhlenbruch, Dirk
6
Rahman, Zillur
6
Rather, Raouf Ahmad
6
Rita, Paulo
6
Theobald, Elke
6
Veloutsou, Cleopatra
6
Bilgihan, Anil
5
Carlson, Jamie
5
De Meyer, Bernard
5
Dwivedi, Yogesh Kumar
5
Dölling, Steffen
5
Fernandes, Teresa
5
Haenlein, Michael
5
Karjaluoto, Heikki
5
Kumar, Vikas
5
Luoma-aho, Vilma
5
Malthouse, Edward C.
5
McLaughlin, Caitlin
5
Mohammad Nabil Almunawar
5
Popp, Bastian
5
Reinhold, Olaf
5
Rishika, Rishika
5
Ritschel, Falk
5
Rui, Huaxia
5
Skiera, Bernd
5
Sohail, M. Sadiq
5
more ...
less ...
Institution
All
Springer Fachmedien Wiesbaden
7
IGI Global
4
De Gruyter Oldenbourg
2
AMA Summer Academic Conference: Bridging Gaps Marketing in an Age of Disruption <2020, Online>
1
American Marketing Association
1
Deutsches Forschungsinst. f. öffentl. Verwaltung Speyer
1
F.A.Z.-Institut für Management-, Markt- und Medieninformationen
1
Fachhochschule Reutlingen / European School of Business
1
Fachhochschule Salzburg / Studiengang Betriebswirtschaft
1
Fachverlag für Wirtschafts- und Steuerrecht Schäffer <Stuttgart>
1
Forschungsinstitut für Rationalisierung e.V. an der RWTH Aachen
1
Fraunhofer-Institut für Arbeitswirtschaft und Organisation
1
Galileo Press
1
Helmut-Schmidt-Universität
1
IIF - Institut für Industriekommunikation und Fachmedien GmbH / Apprimus Verlag
1
Interdisziplinäre Tagung des Forschungsnetzwerkes Europäische Kulturen in der Wirtschaftskommunikation <17., 2017, Frankfurt am Main>
1
International Conference on Advances in National Brand and Private Label Marketing <11., 2024, Oxford>
1
Internationale und Interdisziplinäre Jahrestagung des Forschungsnetzwerks Europäische Kulturen in der Wirtschaftskommunikation <19., 2019, Wien>
1
Springer Gabler <Firma>
1
Springer-Verlag GmbH
1
Steria Mummert Consulting AG
1
Wissenschaftliche Gesellschaft für Marketing und Unternehmensführung
1
Wissenschaftliche Konferenz Eventforschung <3, 2011, Chemnitz>
1
more ...
less ...
Published in...
All
Journal of business research : JBR
93
Journal of retailing and consumer services
65
Industrial marketing management : the international journal for industrial and high-tech firms
37
International journal of internet marketing and advertising : IJIMA
37
The journal of product & brand management
32
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
28
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
26
Journal of strategic marketing
25
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
23
The journal of brand management : an international journal
23
International journal of electronic marketing and retailing : IJEMR
20
Marketing intelligence & planning
20
Business horizons
19
Technological forecasting & social change : an international journal
18
Journal of internet commerce
17
Journal of promotion management : innovations in planning and applied research
17
International journal of business information systems : IJBIS
16
Journal of service management
16
The journal of services marketing
16
Journal of marketing communications
15
International journal of electronic customer relationship management : IJECRM
14
International journal of hospitality management
14
Journal of marketing
14
Asia Pacific journal of marketing and logistics
13
Journal of marketing management : JMM ; journal of the Academy of Marketing
13
Journal of the Academy of Marketing Science
13
Tourism management : research, policies, practice
13
Cogent business & management
12
International journal of e-business research : an official publication of the Information Resources Management Association
12
Journal of hospitality marketing & management
12
Psychology & marketing
12
International journal of technology marketing : IJTMkt
11
Journal of electronic commerce research : JECR
11
The journal of business & industrial marketing
11
Electronic commerce research
10
International journal of electronic commerce : IJEC
10
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
10
Journal of customer behaviour
10
Journal of global marketing
10
Journal of marketing management : MM
10
more ...
less ...
Source
All
ECONIS (ZBW)
2,104
Showing
1
-
10
of
2,104
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Understanding the conceptualisation and strategies of service recovery processes in service organisations
Anwar, Sohail
- In:
International journal of services, economics and management
14
(
2023
)
2
,
pp. 175-197
Persistent link: https://www.econbiz.de/10014311637
Saved in:
2
Does active service intervention drive more complaints on social media? : the roles of service quality and awareness
Sun, Shujing
;
Gao, Yang
;
Rui, Huaxia
- In:
Journal of management information systems : JMIS
38
(
2021
)
3
,
pp. 579-611
Persistent link: https://www.econbiz.de/10012804160
Saved in:
3
When social media delivers customer service : differential customer treatment in the airline industry
Gunarathne, Priyanga
;
Rui, Huaxia
;
Seidmann, Abraham
- In:
Management information systems : mis quarterly
42
(
2018
)
2
,
pp. 489-520
Persistent link: https://www.econbiz.de/10011878404
Saved in:
4
Handling consumer messages on social networking sites : customer service or privacy infringement?
Demmers, Joris
;
Dolen, Willemijn M. van
;
Weltevreden, …
- In:
International journal of electronic commerce : IJEC
22
(
2018
)
1
,
pp. 8-35
Persistent link: https://www.econbiz.de/10011848488
Saved in:
5
The power of identity cues in text-based customer service : evidence from Twitter
Gao, Yang
;
Rui, Huaxia
;
Sun, Shujing
- In:
MIS quarterly
47
(
2023
)
3
,
pp. 983-1014
Persistent link: https://www.econbiz.de/10014422566
Saved in:
6
Healthcare services with social customer relationship management enabled
Fakhrus Syazwan Salleh
;
Muhammad Anshari
;
Mohammad …
- In:
Customer relationship management : methods, …
,
(pp. 263-283)
.
2024
Persistent link: https://www.econbiz.de/10015072685
Saved in:
7
Uncovering customer service experiences with Twitter : the case of airline industry
Misopoulos, Fotis
;
Mitic, Miljana
;
Kapoulas, Alexandros
; …
- In:
Management decision : MD
52
(
2014
)
4
,
pp. 705-723
Persistent link: https://www.econbiz.de/10010386768
Saved in:
8
We are smarter than me : how to unleash the power of crowds in your business
Libert, Barry
;
Spector, Jon
-
2008
Persistent link: https://www.econbiz.de/10003473146
Saved in:
9
Mit Web 2.0 Kundenbeziehungen verbessern
Gora, Walter
;
Seifert, Sigurd
- In:
Informationsmanagement 2.0 : neue Geschäftsmodelle und …
,
(pp. 445-475)
.
2012
Persistent link: https://www.econbiz.de/10009408376
Saved in:
10
"Telekom hilft" : customer service in the social web
Bock, Andreas H.
- In:
Handbook of social media management : value chain and …
,
(pp. 443-454)
.
2013
Persistent link: https://www.econbiz.de/10009762857
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->