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Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews

Fernandes, Teresa; Fernandes, Filipa - In: Journal of hospitality marketing & management 27 (2018) 2, pp. 127-150

Persistent link: https://www.econbiz.de/10011848333

Determining the reliability and validity of online reputation databases for lodging : Booking.com, TripAdvisor, and HolidayCheck

Rodríguez-Díaz, Manuel; Espino Rodríguez, Toms F. - In: Journal of vacation marketing : an international journal 24 (2018) 3, pp. 261-274

Persistent link: https://www.econbiz.de/10011912209

Identifying value-creating aspects in luxury hotel services via third-party online reviews : a cross-cultural study

Tsiotsou, Rodoula H. - In: International journal of retail and distribution management 50 (2022) 2, pp. 183-205

Persistent link: https://www.econbiz.de/10013397924

When online reviews meet ACSI : how ACSI moderates the effects of online reviews on hotel revenue

Gao, Baojun; Ding, Xiaojie; Chen, Wenbo; Jiang, Xiangmei; … - In: Journal of travel and tourism marketing 37 (2020) 3, pp. 396-408

Persistent link: https://www.econbiz.de/10012289342

Multilevel analysis of the relationship between type of travel, online ratings, and management response : empirical evidence from international upscale hotels

Liang, Sai; Schuckert, Markus; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 34 (2017) 1/3, pp. 239-256

Persistent link: https://www.econbiz.de/10011669972

A rating of the online reputation balance in lodgings

Rodríguez-Díaz, Manuel; Alonso-González, Raquel; … - In: Administrative Sciences : open access journal 9 (2019) 3/58, pp. 1-18

Online reputation is a strategic aspect of lodgings' image and commercialization. Websites containing tourism reviews have increased their influence on customers' decisions, leading to the effective management of Internet social media accounts. Customer evaluations of lodgings vary across...

Persistent link: https://www.econbiz.de/10012145396

Exploring user-generated images in online reviews of hotels

Djafarova, Elmira; Deluce, Brian - In: Tourism analysis : an interdisciplinary tourism & … 23 (2018) 3, pp. 323-335

Persistent link: https://www.econbiz.de/10011929572

A segmentation of online reviews by language groups : how English and non-English speakers rate hotels differently

Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: International journal of hospitality management 48 (2015), pp. 143-149

Persistent link: https://www.econbiz.de/10011341593

Categorizing peer-to-peer review site features and examining their impacts on room sales

Ai, Jin; Chi, Oscar Hengxuan; Ouyang, Zhe - In: Journal of hospitality marketing & management 28 (2019) 7, pp. 862-881

Persistent link: https://www.econbiz.de/10012176721

Profiling satisfied and dissatisfied hotel visitors using publicly available data from a booking platform

Pokryshevskaya, Elena B.; Antipov, Evgeny A. - In: International journal of hospitality management 67 (2017), pp. 1-10

Persistent link: https://www.econbiz.de/10011785129

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