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Theorie
Service quality
21,606
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20,688
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15,420
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13,764
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1,270
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1,268
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1,254
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1,187
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service quality
1,183
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1,178
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32
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25
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20
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15
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11
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9
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8
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8
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7
Stock-Homburg, Ruth
7
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6
Pathak, Parag A.
6
Töpfer, Armin
6
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5
Beck, Adrian
5
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5
Dana, James D.
5
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5
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5
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5
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5
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5
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5
Kovrijnykh, Natalia
5
Levaggi, Rosella
5
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5
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4
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4
Hanna, Rema
4
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4
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4
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4
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4
Lange, Thomas
4
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4
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4
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Europäische Hochschulschriften / 5
18
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Journal of health economics
15
SpringerLink / Bücher
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12
Dienstleistungsqualität : Konzepte - Methoden - Erfahrungen
11
NBER Working Paper
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Springer eBook Collection / Business and Economics
11
NBER working paper series
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European journal of operational research : EJOR
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8
Basler Schriften zum Marketing
7
CESifo Working Paper Series
7
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6
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International journal of industrial organization
6
International journal of production research
6
Journal of economics & management strategy : JEMS
6
Journal of retailing and consumer services
6
Economics of education review
5
International journal of production economics
5
Journal of public economic theory
5
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
5
Wissenschaft & Praxis
5
Working papers in economics and statistics
5
Berichte aus der Betriebswirtschaft
4
CIE working paper series
4
Dienstleistungscontrolling
4
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Hamburger Schriften zur Marketingforschung
4
Information economics and policy : IEP
4
Interaktionen im Dienstleistungsbereich
4
International journal of health care finance and economics
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International journal of networking and virtual organisations : IJNVO
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ECONIS (ZBW)
1,317
EconStor
2
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1
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
2
Critique of the linear-compensatory approach in customer satisfaction measurement : an empirical study
Pandey, Pushkal Kr.
;
Moffett, Sandra
;
McAdam, Rodney
- In:
Theoretical economics letters
9
(
2019
)
4
,
pp. 1210-1224
Persistent link: https://www.econbiz.de/10012023301
Saved in:
3
Service quality : new directions in theory and practice
Rust, Roland T.
(
ed.
)
-
1994
Persistent link: https://www.econbiz.de/10000347620
Saved in:
4
Strategische Planung im Beschwerdemanagement
Mende, Martin
-
2006
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003359352
Saved in:
5
Antecedents of repurchase intention : propositions towards using marketing strategy to mitigate the attrition of online students
Kenney, Matthew G.
;
Khanfar, Nile M.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 270-286
Persistent link: https://www.econbiz.de/10003865582
Saved in:
6
A paradigm for examining second-order factor models employing structural equation modeling
Koufteros, Xenophon
;
Babbar, Sunil
;
Kaighobadi, Mehdi
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 633-652
Persistent link: https://www.econbiz.de/10003888531
Saved in:
7
Kundenorientierung und Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
8
Understanding customer needs through quantitative analysis of Kano's model
Wang, Ting
;
Ji, Ping
- In:
International journal of quality & reliability management
27
(
2010
)
2
,
pp. 173-184
Persistent link: https://www.econbiz.de/10003968910
Saved in:
9
Towards a new model of "customer compliance" service provision
Kasabov, Edward
;
Warlow, Alex J.
- In:
European journal of marketing : EJM
44
(
2010
)
6
,
pp. 700-729
Persistent link: https://www.econbiz.de/10003989114
Saved in:
10
Zur Bedeutung der Kundenzufriedenheit für im Schienenpersonennahverkehr tätige Unternehmen
Rothenstein, Dirk
-
2010
Persistent link: https://www.econbiz.de/10003996285
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