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Bruhn, Manfred
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49
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Che, Jiahua
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Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
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Journal of consumer policy : consumer issues in law, economics and behavioural sciences
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ECONIS (ZBW)
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1
The signaling and reputational effects of customer ratings on hotel revenues : evidence from TripAdvisor
Sayfuddin, A. T. M.
;
Chen, Yong
- In:
International journal of hospitality management
99
(
2021
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013327968
Saved in:
2
Personal- und Organisationsentwicklung auf der Grundlage von Qualitätsmanagement und der systemischen Theorie Senges : dargestellt am Beispiel der Wellnesshotels
Müller, Hartmut
-
2001
Persistent link: https://www.econbiz.de/10001594414
Saved in:
3
Kundenzufriedenheit im Tourismus : Entstehung, Messung und Sicherung mit Beispielen aus der Hotelbranche
Dreyer, Axel
;
Dehner, Christian
-
1998
Persistent link: https://www.econbiz.de/10014267858
Saved in:
4
Five-star quality at three-star prices? : opaque booking and hotel service expectations
Huang, Wei-Jue
;
Chen, Chun-Chu
;
Lai, Yee Mei
- In:
Journal of hospitality marketing & management
27
(
2018
)
7
,
pp. 833-854
Persistent link: https://www.econbiz.de/10011957272
Saved in:
5
Modelling the Cancellation Behaviour of Hotel Guests
Falk, Martin
-
2018
involving children, and bookings made by guests from specific countries (e.g.
China
and Russia). Among the factors, booking lead …
Persistent link: https://www.econbiz.de/10012924156
Saved in:
6
The strategic choice of the firm with customization capability
Wang, Jue-Shyan
;
Chan, Shu-Ning
- In:
Research in world economy
5
(
2014
)
2
,
pp. 56-67
Persistent link: https://www.econbiz.de/10010462798
Saved in:
7
Kundenorientierung und Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
8
Dienstleistungsqualität aus Kundensicht : eine empirische und theoretische Untersuchung über den Nutzen von Zertifikaten nach DIN EN ISO 9000 ff. für Verbraucher
Haas, Hendrik
-
1998
Da die Qualität von Dienstleistungen selten bereits vor ihrer Erbringung beurteilt werden kann, fällt es Nachfragern hier besonders schwer, das beste unter verschiedenen Angeboten zu ermitteln. Sie sind auf Indikatoren angewiesen, die wenigstens eine mittelbare Qualitätsbeurteilung erlauben...
Persistent link: https://www.econbiz.de/10011401921
Saved in:
9
Customer anger and incentives for quality provision
Heyes, Anthony
;
Kapur, Sandeep
-
2012
Persistent link: https://www.econbiz.de/10009670844
Saved in:
10
How customer satisfaction with respect to price and quality affects customer retention : an integrated approach considering nonlinear effects
Steiner, Winfried J.
;
Siems, Florian
;
Weber, Anett
; …
- In:
Journal of business economics : JBE
84
(
2014
)
6
,
pp. 879-912
Persistent link: https://www.econbiz.de/10010390180
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