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~subject:"Tourism industry"
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Tour operators' service qualit...
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Tourism industry
Messung
22,593
Measurement
22,379
Service quality
21,753
Dienstleistungsqualität
21,002
Qualitätsmanagement
16,896
Customer satisfaction
15,530
Quality management
15,212
Kundenzufriedenheit
13,947
Tourismuswirtschaft
11,417
Theorie
8,728
Theory
8,579
Consumer behaviour
8,522
Konsumentenverhalten
8,321
Tourismus
7,782
Tourism
7,621
Relationship marketing
7,472
Beziehungsmarketing
7,421
USA
4,333
Deutschland
4,225
United States
4,180
Germany
3,833
Welt
3,416
World
3,365
Armut
3,143
Poverty
3,076
Wirtschaftsprüfung
2,680
Financial audit
2,666
Product quality
2,460
Produktqualität
2,441
Krankenhaus
2,432
Urlaubsverhalten
2,423
Holiday behaviour
2,420
Hospital
2,344
Schätzung
2,043
Health care
2,001
Estimation
1,985
Gesundheitsversorgung
1,962
India
1,961
Tourismusmarketing
1,920
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Pechlaner, Harald
46
Nijkamp, Peter
36
Smeral, Egon
36
Han, Heesup
31
Hall, Colin Michael
30
Law, Chun Hung Roberts
30
Weiermair, Klaus
30
Buhalis, Dimitrios
27
Hassan, Azizul
27
Ivanov, Stanislav Hristov
26
Okumus, Fevzi
26
Bieger, Thomas
25
Köseoglu, Mehmet Ali
25
Peters, Mike
25
Huang, Songshan
23
Page, Stephen J.
23
Sigala, Marianna
23
Webster, Craig
23
Scott, Noel
22
Song, Haiyan
22
Dwyer, Larry M.
21
Gretzel, Ulrike
21
Valeri, Marco
21
Zehrer, Anita
21
Dreyer, Axel
20
Beritelli, Pietro
19
Ivanov, Stanislav
19
Kirstges, Torsten
19
Kozak, Metin
18
Laimer, Peter
18
Weaver, David B.
18
Freyer, Walter
17
Su, LuJun
17
Berg, Waldemar
16
Volgger, Michael
16
Asongu, Simplice
15
Conrady, Roland
15
Laesser, Christian
15
Pforr, Christof
15
Pikkemaat, Birgit
15
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World Tourism Organization
33
OECD
28
Österreichisches Institut für Wirtschaftsforschung
23
Statistik Austria
19
World Bank
15
De Gruyter Oldenbourg
14
Springer Fachmedien Wiesbaden
13
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
12
Erich-Schmidt-Verlag
11
ATOUT France <Paris>
10
European Centre for the Development of Vocational Training
10
International Finance Corporation
9
Springer International Publishing
8
Europäische Kommission
7
Peter Lang GmbH
7
World Bank Group
7
Deutsche Gesellschaft für Tourismuswissenschaft
6
Deutsches Seminar für Fremdenverkehr Berlin
6
IGI Global
6
UVK Verlagsgesellschaft mbH
6
CAB International
5
International Black Sea Tourism Educational Network
5
ODIT France <Paris>
5
Organisation of Islamic Cooperation / Standing Committee for Economic and Commercial Cooperation
5
Sveučilište u Rijeci / Fakultet za Turistički i Hotelski Menadžment
5
Čerkasʹkyj deržavnyj technolohičnyj universytet
5
Asian Development Bank
4
BAK, Konjunkturforschung Basel AG
4
Euro-Asia Conference on Environment and CSR: Tourism, MICE, Hospitality Management and Education Session <2012, Berlin>
4
Forschungsinstitut für Tourismus <Dresden>
4
Frankreich / Conseil National du Tourisme
4
Industrie- und Handelskammer Schleswig-Holstein
4
Irish Tourist Industry Confederation
4
Schweiz / Bundesamt für Statistik
4
Schweiz / Staatssekretariat für Wirtschaft
4
Sveučilište u Rijeci / Fakultet za Menadžment u Turizmu i Ugostiteljstvu
4
Universität St. Gallen / Institut für Systemisches Management und Public Governance
4
Verlag Dr. Kovač
4
Walter de Gruyter GmbH & Co. KG
4
Weltwirtschaftsforum
4
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Published in...
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Tourism management : research, policies, practice
557
Tourism economics : the business and finance of tourism and recreation
348
Tourism management perspectives : TMP
347
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
280
Tourism analysis : an interdisciplinary tourism & hospitality journal
193
Journal of travel and tourism marketing
182
Tourism planning & development
177
International journal of contemporary hospitality management
136
International journal of hospitality management
129
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
102
Tourism review
92
Tourism and hospitality research : THR
88
Journal of hospitality and tourism insights
81
Journal of destination marketing & management
78
SpringerLink / Bücher
71
Springer eBook Collection
69
Tourism and hospitality research : the surrey quarterly review
63
Tourism review : the official journal of the AIEST
56
Annals of tourism research : ATR ; a social sciences journal
55
European research studies
55
The service industries journal
53
UTMS journal of economics / University of Tourism and Management : international, multidisciplinary journal for the area of south and southeastern Europe
53
Journal of hospitality marketing & management
49
Enlightening tourism : ET ; a pathmaking journal
48
Journal of vacation marketing
44
Journal of business research : JBR
41
Amfiteatru economic : an economic and business research periodical
38
Annals of tourism research empirical insights
38
Aspects of Tourism
37
Information technology & tourism
37
International journal of leisure and tourism marketing : IJLTM
37
Journal of vacation marketing : an international journal
36
Administrative Sciences : open access journal
33
Advances in hospitality, tourism, and the services industry (AHTSI) book series
33
Economies : open access journal
30
Lehr- und Handbücher zu Tourismus, Verkehr und Freizeit
29
Inventi impact: service sector
28
Scandinavian journal of hospitality and tourism
28
Journal of Tourism, Heritage & Services Marketing : JTHSM
27
Journal of Islamic marketing
26
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Source
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ECONIS (ZBW)
11,366
Other ZBW resources
23
RePEc
14
ArchiDok
8
EconStor
3
BASE
2
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1
Measuring service quality in Macau luxury hotels using the QFD method : a case study
Pai, Chen-Kuo
;
Chen, Shun-Hsing
;
Hinds, David
- In:
International journal of services technology and management
22
(
2016
)
1/2
,
pp. 106-119
Persistent link: https://www.econbiz.de/10011645319
Saved in:
2
Mapping heritage tourism service quality using the Kano model : a case study of Indian tourism
Pandey, Ashutosh
;
Sahu, Rajendra
- In:
International journal of services and operations …
37
(
2020
)
2
,
pp. 264-283
Persistent link: https://www.econbiz.de/10012521924
Saved in:
3
A measure of tourist experience quality : the case of inland tourism in Malaga
Soler, Ismael P.
;
Gemar, German
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1466-1479
Persistent link: https://www.econbiz.de/10012199898
Saved in:
4
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
5
Customer responses to integrity issues for travel services in China : a content analysis based on online complaints
Gong, Jin-Hong
;
Xie, Li-Shan
;
Peng, Jia-Min
;
Guan, Xin-Hua
- In:
International journal of contemporary hospitality management
27
(
2015
)
2
,
pp. 199-213
Persistent link: https://www.econbiz.de/10011300098
Saved in:
6
Power of apologetic responses in online travel community
Guo, Xiaoshu
;
Ye, Qiang
;
Law, Chun Hung Roberts
;
Liang, Sai
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013209274
Saved in:
7
The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz
- In:
Economic research
30
(
2017
)
1,2
,
pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
Saved in:
8
Understanding the WOM behaviour of e-service users : an empirical study in online travel services
Li, Hongxiu
;
Suomi, Reima
- In:
International journal of networking and virtual …
16
(
2016
)
3
,
pp. 221-235
Persistent link: https://www.econbiz.de/10011654293
Saved in:
9
What do customers expect of travel agent-customer interactions? : measuring and improving customer experience in interactions with travel agents
Wu, Yu-Chi
;
Lee, Hsiang-Ming
;
Liao, Pin-Ru
- In:
Journal of travel and tourism marketing
35
(
2018
)
8
,
pp. 1000-1012
Persistent link: https://www.econbiz.de/10011941816
Saved in:
10
The effect of service climate and internal marketing on organisational citizenship behaviour and customer orientation of service providers (case of study : travel and tourism agenc...
Oureh, Sara Esmaeil
;
Mokhtaran, Mahrokh
- In:
EuroMed journal of management : EMJM
3
(
2020
)
3/4
,
pp. 196-207
Persistent link: https://www.econbiz.de/10012504166
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