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Hospitality and tourism online reviews : recent trends and future directions
Schuckert, Markus; Liu, Xianwei; Law, Chun Hung Roberts - In: Journal of travel and tourism marketing 32 (2015) 5/6, pp. 608-621
Persistent link: https://www.econbiz.de/10011386932
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Unravelling the effects of cultural differences in the online appraisal of hospitality and tourism services
Mariani, Marcello M.; Borghi, Matteo; Okumus, Fevzi - In: International journal of hospitality management 90 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012300116
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Thematic framework of online review research : a systematic analysis of contemporary literature on seven major hospitality and tourism journals
Kwok, Linchi; Xie, Karen L.; Richards, Tori - In: International journal of contemporary hospitality management 29 (2017) 1, pp. 307-354
Persistent link: https://www.econbiz.de/10011611214
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What makes online reviews helpful in tourism and hospitality? : a bare-bones meta-analysis
Hu, Xingbao; Yang, Yang - In: Journal of hospitality marketing & management 30 (2021) 2, pp. 139-158
Persistent link: https://www.econbiz.de/10012423284
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Emerging trends in online reviews research in hospitality and tourism : a scientometric update (2000-2020)
Zheng, Xi; Huang, Junyi; Wu, Jing; Sun, Shaolong; Wang, … - In: Tourism management perspectives : TMP 47 (2023), pp. 1-14
Persistent link: https://www.econbiz.de/10014318762
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Online reviews in tourism and hospitality industry : a meta-analytical perspective
Dewani, Prem Prakash - In: Journal for global business advancement : JGBA 15 (2022) 4, pp. 420-446
Persistent link: https://www.econbiz.de/10014309006
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Word-of-mouth in social media : the case of Polish tourist industry
Deszczyński, Bartosz - In: International journal of management and economics 53 (2017) 4, pp. 93-114
The core objective of this paper is to determine the level of online dialogue in social media between the tourist industry leaders and their customers. This study applies sequential explanatory industry-representative comparison with statistical and qualitative analysis of online word-of-mouth...
Persistent link: https://www.econbiz.de/10012027004
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An online reputation analysis of the tourism industry in Marbella : a preliminary study on open innovation
Carrasco-Santos, María Jesús; Ciruela-Lorenzo, … - In: Journal of open innovation : technology, market, and … 7 (2021) 2, pp. 1-14
the manual extraction of more than 4000 reviews generated on TripAdvisor. The data used in this study were collected from … the TripAdvisor website, taking, as a sample, tourists who had visited the city in the last three years. Ratings that did … enhance the appeal of those attractions that receive the best ratings, establishing the true vocation of Marbella as a tourist …
Persistent link: https://www.econbiz.de/10012507061
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Factors affecting the tourists' approach to health and safety information in reviews during the COVID-19 pandemic
Vasko, Martin; Volfova, Natalie; Zikova, Alzbeta - In: Online reputation management in destination and …, (pp. 131-148). 2023
Persistent link: https://www.econbiz.de/10014284902
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The interactive effects of online reviews on the determinants of Swiss hotel performance : a neural network analysis
Phillips, Paul; Zigan, Krystin; Silva, Maria Manuela Santos - In: Tourism management : research, policies, practice 50 (2015), pp. 130-141
Persistent link: https://www.econbiz.de/10011312630