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Roles of trust on rapport and satisfaction in services

Fatima, Johra Kayeser; Razzaque, Mohammed Abdur - In: Asia Pacific journal of marketing and logistics 26 (2014) 6, pp. 566-578

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Modelling satisfaction-commitment relationship in developing country context

Fatima, Johra Kayeser; Razzaque, Mohammad A.; Di … - In: International journal of quality & reliability management 33 (2016) 7, pp. 985-1001

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M-shopping service quality dimensions and their effects on customer trust and loyalty : an empirical study

Zhang, Ruoqing; Jun, Minjoon; Palacios, Sergio - In: International journal of quality & reliability management 40 (2023) 1, pp. 169-191

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A relationship marketing perspective on delight, its antecedents and outcomes in a banking context

Svotwa, Tendai Douglas; Makanyeza, Charles; … - In: European business review 35 (2023) 3, pp. 306-336

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What determines behavioural intention in health services? : a four-stage loyalty model

George, Ajimon; Sahadevan, Jobin - In: Rajagiri management journal 18 (2024) 2, pp. 180-197

Purpose - This study aims to deal with the paucity of studies in the stages of the development of loyalty behaviour of customers in the healthcare context by incorporating three crucial service quality dimensions (physical environment, personnel quality and technical quality) and also...

Persistent link: https://www.econbiz.de/10014493916

The impact of technology CSFs on customer satisfaction and the role of trust : an empirical study of the banks in Malaysia

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Examining the moderating role of personality traits in the relationship between brand trust and brand loyalty

Menidjel, Choukri; Benhabib, Abderrezzak; Bilgihan, Anil - In: The journal of product & brand management 26 (2017) 6, pp. 631-649

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The influence of customer satisfaction, trust and information sharing on customer loyalty of professional services company : an empirical study on independent surveyor services ind...

Hannan, Sufrin; Suharjo, Budi; Kirbrandoko, Kirbrandoko; … - In: International journal of economic perspectives : IJEP 11 (2017) 1, pp. 344-353

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Antecedents of the client's trust in low- versus high-consequence decisions

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Antecedents and consequences of pharmacy loyalty behavior

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