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13
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10
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9
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Ruhose, Jens
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7
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7
Mattila, Anna S.
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Working paper / National Bureau of Economic Research, Inc.
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Health care management review : HCM review
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NBER working paper series
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International journal of hospitality management
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Discussion paper / Centre for Economic Policy Research
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The service industries journal
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Journal of service research : JSR
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Quality management journal : QMJ
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McGraw-Hill series in management
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Services marketing quarterly
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The review of economics and statistics
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Business horizons
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International journal of health care finance and economics
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The Oxford handbook of management theorists
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Managing service quality : MSQ ; an international journal
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Contemporary accounting research : a journal of the Canadian Academic Accounting Association
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Disaster management handbook
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Journal of health economics
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ECONIS (ZBW)
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1
Service
management
: operations, strategy, and information technology
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
-
2006
-
5. ed., internat. ed.
Persistent link: https://www.econbiz.de/10002836504
Saved in:
2
Service process design and
management
Gemmel, Paul
- In:
Services management : an integrated approach
,
(pp. 259-276)
.
2003
Persistent link: https://www.econbiz.de/10001779186
Saved in:
3
Service process design and
management
Rayburn, Steven W.
;
Anderson, Sidney T.
;
Fowler, Kendra
- In:
The Routledge handbook of service research insights and …
,
(pp. 227-240)
.
2020
Persistent link: https://www.econbiz.de/10012238639
Saved in:
4
Innovative service perspectives
Strandvik, Tore Martin
(
contributor
)
-
2013
Persistent link: https://www.econbiz.de/10010196058
Saved in:
5
Innovative service environments
Fowler, Kendra
- In:
The Routledge handbook of service research insights and …
,
(pp. 148-166)
.
2020
Persistent link: https://www.econbiz.de/10012238618
Saved in:
6
Managing service innovation and quality : a service ecosystem perspective
Ciasullo, Maria Vincenza
(
ed.
)
-
2017
Persistent link: https://www.econbiz.de/10011804555
Saved in:
7
Successful service operations
management
Metters, Richard
(
contributor
)
-
2006
-
2. ed., internat. student ed.
Persistent link: https://www.econbiz.de/10002641785
Saved in:
8
Consumers' inferences about quality across diverse service providers
Reimer, Anja
;
Folkes, Valerie S.
- In:
Psychology & marketing
26
(
2009
)
12
,
pp. 1066-1078
Persistent link: https://www.econbiz.de/10003917024
Saved in:
9
Examination of credence and noncredence service advertisement strategies in the United States and India
Utkarsh
- In:
Services marketing quarterly
39
(
2018
)
3
,
pp. 240-259
Persistent link: https://www.econbiz.de/10011940199
Saved in:
10
Service
management
: operations, strategy, and information technology
Fitzsimmons, James A.
;
Fitzsimmons, Mona J.
-
2004
-
4. ed., internat. ed.
Persistent link: https://www.econbiz.de/10001775518
Saved in:
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