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Consumer anger: a label in sea...
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Consumer behaviour
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Stavins, Joanna
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17
Winter, Joachim
16
Agarwal, Sumit
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Einav, Liran
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Heiss, Florian
15
Gruber, Jonathan
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Han, Heesup
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Rivkin, Steven G.
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Nayga, Rodolfo M.
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Staiger, Douglas
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Working paper / National Bureau of Economic Research, Inc.
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of business research : JBR
84
Journal of retailing and consumer services
84
International journal of hospitality management
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NBER working paper series
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Psychology & marketing
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Journal of fashion marketing and management
61
The American economic review
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American journal of agricultural economics
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International journal of consumer studies
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Journal of consumer affairs : official publication of the American Council on Consumer Interests
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The journal of consumer marketing
40
American economic journal : a journal of the American Economic Association
39
Journal of marketing theory and practice
38
Journal of consumer behaviour : an international research review
35
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
34
Discussion paper / Centre for Economic Policy Research
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Journal of international consumer marketing
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Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
The review of economics and statistics
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International journal of retail & distribution management
31
The journal of services marketing
31
Health care management review : HCM review
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Journal of sport management : the official journal of the North American Society of Sport Management
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Journal of the Academy of Marketing Science
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Academy of Management journal : AMJ
28
Journal of business ethics : JOBE
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of marketing
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Services marketing quarterly
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Applied economics
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International journal of sport management and marketing : IJSMM
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Journal of advertising research
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Journal of advertising : official publication of the American Academy of Advertising
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Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Journal of travel and tourism marketing
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ECONIS (ZBW)
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EconStor
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USB Cologne (EcoSocSci)
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Managing negative reviews : the persuasive role of webcare characteristics
Ghosh, Tathagata
- In:
Journal of internet commerce
16
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011804469
Saved in:
3
Explaining satisfaction in double deviation scenarios : the effects of
anger
and distributive justice
Casado-Díaz, Ana B.
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003377682
Saved in:
4
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
5
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
6
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
7
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
Saved in:
8
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
9
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
10
An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr
;
Coulter, Robin A.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
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