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Do switching barriers in the retail banking industry influence bank customers in different age groups differently?
Tesfom, Goitom; Birch, Nancy J. - In: The journal of services marketing 25 (2011) 5, pp. 371-380
Persistent link: https://www.econbiz.de/10009272238
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Service strategy : management moves for customer results
Horovitz, Jacques - 2004 - 2. ed
Persistent link: https://www.econbiz.de/10001794593
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Companies and the customers who hate them
McGovern, Gail; Moon, Youngme - In: Harvard business review : HBR 85 (2007) 6, pp. 78-84
Persistent link: https://www.econbiz.de/10003471520
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Generic technology-based service quality dimensions in banking : impact on customer satisfaction and loyalty
Ganguli, Shirshendu; Roy, Sanjit Kumar - In: The international journal of bank marketing : IJBM 29 (2011) 2, pp. 168-189
Persistent link: https://www.econbiz.de/10009011820
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The effect of service quality on trust and commitment varying across generations
Cho, Jinsook E.; Hu, Haiyan - In: International journal of consumer studies 33 (2009) 4, pp. 468- 476
Persistent link: https://www.econbiz.de/10003865206
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Customer relationship management processes in retail banking : best practice and business value evaluation
Berger, Sven C.; Gensler, Sonja; Skiera, Bernd; Wiesel, … - In: Strukturwandel der Wertschöpfung im Bankgeschäft, (pp. 65-86). 2009
Persistent link: https://www.econbiz.de/10003903326
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Customer perceptions of value : case of retail banking
Ivanauskienė, Neringa; Auruškevičienė, Viltė; … - In: Organizations and markets in emerging economies 3 (2012) 1, pp. 75-88
Persistent link: https://www.econbiz.de/10009753429
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Strategische Herausforderungen im Investment Banking : Integration von Wholesale und Retail-Banking
Brinker, Bernhard - 1998
Persistent link: https://www.econbiz.de/10000662260
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Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan; Hajmohammd, Sara; Patry, Karine - In: International journal of integrated supply management : … 8 (2013) 4, pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
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Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur; Park-Poaps, Haesun; Lodhi, Rab Nawaz - In: Services marketing quarterly 43 (2022) 2, pp. 206-225
Persistent link: https://www.econbiz.de/10013178034