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United States
Relationship marketing
26,443
Beziehungsmarketing
25,768
Messung
22,656
Measurement
22,442
Service quality
21,814
Dienstleistungsqualität
21,063
Customer satisfaction
15,559
Kundenzufriedenheit
13,976
Consumer behaviour
13,501
Konsumentenverhalten
13,269
Theorie
9,827
Theory
9,691
Telekommunikation
7,858
Telecommunications
7,228
Deutschland
5,532
USA
5,411
Germany
5,215
Qualitätsmanagement
3,148
Armut
3,115
Quality management
3,080
Brand management
3,056
Poverty
3,045
Markenführung
3,040
Welt
3,031
World
2,982
Telecommunications industry
2,784
Telekommunikationssektor
2,728
Lieferantenmanagement
2,603
Supplier relationship management
2,601
Wirtschaftsprüfung
2,555
Financial audit
2,548
Electronic Commerce
2,507
Social Web
2,501
Social web
2,500
Brand image
2,478
Markenimage
2,467
E-commerce
2,428
Schätzung
2,204
Marketingmanagement
2,171
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796
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735
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Majumdar, Sumit Kumar
25
Burkhauser, Richard V.
20
Hanushek, Eric Alan
20
Feenstra, Robert C.
19
Crandall, Robert W.
18
Cutler, David M.
17
Smith, Alan D.
15
Uri, Noel Dean
15
Nakamura, Leonard Isamu
14
Larrimore, Jeff
13
Rivkin, Steven G.
13
Staiger, Douglas
13
Jang, Soocheong
12
Klenow, Peter J.
12
Rebitzer, James B.
12
Crone, Theodore Michael
11
Diebold, Francis X.
11
Han, Heesup
11
Meyer, Bruce D.
11
Mitchell, Bridger M.
11
Sidak, J. Gregory
11
Wolff, Edward N.
11
Zacharias, Ajit
11
Basu, Susanto
10
Crew, Michael A.
10
Sullivan, James X.
10
Weisman, Dennis L.
10
Garner, Thesia Isedora
9
Garratt, Anthony
9
Hausman, Jerry A.
9
Huckman, Robert S.
9
Kane, Thomas J.
9
Knittel, Christopher R.
9
Nordhaus, William D.
9
Reinsdorf, Marshall B.
9
Walsh, Gianfranco
9
Woessmann, Ludger
9
Xiao, Mo
9
Aghion, Philippe
8
Caporale, Guglielmo Maria
8
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National Bureau of Economic Research
53
USA / General Accounting Office
10
IGI Global
9
American Enterprise Institute for Public Policy Research
8
Jerome Levy Economics Institute
7
OECD
7
Edward Elgar Publishing
6
USA / Bureau of the Census
5
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
5
Federal Reserve Bank of San Francisco
4
USA / Communications Commission
4
Conference on Research in Income and Wealth
3
European University Institute / Department of Economics
3
Federal Reserve Bank of New York
3
Federal Reserve Bank of St. Louis
3
Maxwell Graduate School of Citizenship and Public Affairs
3
USA / Bureau of Labor Statistics
3
USA / Congress / Senate / Committee on Commerce, Science, and Transportation / Subcommittee on Communications
3
USA / Office of Technology Assessment
3
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
American Telephone and Telegraph Company
2
Aspen Institute for Humanistic Studies
2
Brookings Institution
2
Cato Institute
2
Center for the Study of Living Standards (CSLS)
2
Europäische Kommission / Gemeinsame Forschungsstelle
2
Hongkong / Securities and Futures Commission
2
Hudson Institute
2
Innocenzo Gasparini Institute for Economic Research <Mailand>
2
Johns Hopkins University / Department of Economics
2
Rationalisierungs-Kuratorium der Deutschen Wirtschaft
2
Robert Schuman Centre for Advanced Studies
2
Trinity College Dublin / Department of Economics
2
USA / Bureau of Foreign and Domestic Commerce
2
USA / Congress / Senate / Committee on the Judiciary
2
USA / Subcommittee on Telecommunications and Finance
2
United States Telephone Association
2
University of California Davis / Department of Economics
2
Universität Mannheim
2
American Society for Public Administration
1
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Working paper / National Bureau of Economic Research, Inc.
274
Telecommunications policy : the international journal of digital economy, data sciences and new media
66
International journal of hospitality management
50
NBER working paper series
50
The American economic review
39
Journal of business research : JBR
35
The journal of services marketing
31
Discussion paper / Centre for Economic Policy Research
30
Health care management review : HCM review
30
The review of economics and statistics
30
Discussion paper series / IZA
28
Information economics and policy : IEP
27
Journal of retailing and consumer services
27
Finance and economics discussion series
26
Industrial marketing management : the international journal for industrial and high-tech firms
24
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
23
Services marketing quarterly
23
Journal of regulatory economics
21
Journal of service research : JSR
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
Monthly labor review : MLR
20
NBER Working Paper
20
The review of financial studies
20
Applied economics
19
Psychology & marketing
19
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
18
Journal of the Academy of Marketing Science
18
Quality management journal : QMJ
18
Diskussionsbeiträge / Wissenschaftliches Institut für Kommunikationsdienste
17
Working papers / Federal Reserve Bank of Philadelphia, Research Department
17
Health affairs : at the intersection of health, health care, and policy
16
Journal of human resources : JHR
16
American economic journal : a journal of the American Economic Association
15
Inquiry : a journal of health care organization, provision and financing
15
Journal of health economics
15
Academy of Management journal : AMJ
14
Auditing : a journal of practice & theory
14
Economic inquiry : journal of the Western Economic Association International
14
Harvard business review : HBR
14
International journal of health care finance and economics
14
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ECONIS (ZBW)
5,184
RePEc
21
EconStor
5
USB Cologne (EcoSocSci)
3
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1
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10
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5,213
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date (oldest first)
1
Effects of service quality and food quality : the moderating role of atmospherics in an ethnic restaurant segment
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
29
(
2010
)
3
,
pp. 520-529
Persistent link: https://www.econbiz.de/10003983180
Saved in:
2
Investigating the influence of velocity performance on satisfaction with third party logistics service
Briggs, Elten
;
Landry, Timothy D.
;
Daugherty, Patricia J.
- In:
Industrial marketing management : the international …
39
(
2010
)
4
,
pp. 640-649
Persistent link: https://www.econbiz.de/10003983996
Saved in:
3
E-service quality perceptions : a cross-cultural comparison of American and Korean consumers
Kim, Jung-hwan
;
Kim, Chungho
- In:
Journal of research in interactive marketing : …
4
(
2010
)
3
,
pp. 257-275
Persistent link: https://www.econbiz.de/10008656150
Saved in:
4
America's service meltdown : restoring service excellence in the age of the customer
Pupo, Raul
-
2010
Persistent link: https://www.econbiz.de/10003942364
Saved in:
5
The impact of customer-to-customer interaction on cruise experience and vacation satisfaction
Huang, Jue
;
Hsu, Cathy H. C.
- In:
Journal of travel research : a quarterly publication of …
49
(
2010/11
)
1
,
pp. 79-92
Persistent link: https://www.econbiz.de/10003966178
Saved in:
6
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
7
Understanding customers' service experience : review and research propositions
Khan, Arif K.
;
Metri, Bhimaraya A.
- In:
International journal of business environment : IJBE
4
(
2011
)
1
,
pp. 45-62
Persistent link: https://www.econbiz.de/10009155012
Saved in:
8
Electronic logistics service quality (e-LSQ) : its impact on the customer's purchase satisfaction and retention
Rao, Shashank
;
Goldsby, Thomas J.
;
Griffis, Stanley E.
; …
- In:
Journal of business logistics : JBL
32
(
2011
)
2
,
pp. 167-179
Persistent link: https://www.econbiz.de/10009238778
Saved in:
9
Nomological validity of the Net Promoter Index question
Leisen Pollack, Birgit
;
Alexandrov, Aliosha
- In:
The journal of services marketing
27
(
2013
)
2
,
pp. 118-129
Persistent link: https://www.econbiz.de/10009747187
Saved in:
10
The attraction of the sizzle : a service investment model
Boakye, Kwabena G.
;
Kwon, Junhyuk
;
Blankson, Charles
; …
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 24-38
Persistent link: https://www.econbiz.de/10009659102
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