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Die Bedeutung von Dienstleistu...
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United States
Service quality
21,628
Dienstleistungsqualität
20,877
Customer satisfaction
7,069
Kundenzufriedenheit
6,803
Relationship marketing
5,539
Beziehungsmarketing
5,484
Consumer behaviour
5,336
Konsumentenverhalten
5,207
Customer service
3,451
Kundenservice
3,058
Qualitätsmanagement
2,625
Quality management
2,573
Wirtschaftsprüfung
2,483
Financial audit
2,477
Services marketing
2,137
Krankenhaus
1,847
Hospital
1,834
Deutschland
1,825
Kundenbindung
1,814
Theorie
1,787
Theory
1,755
Germany
1,747
Dienstleistungsmarketing
1,705
USA
1,686
Health care
1,586
Gesundheitsversorgung
1,553
Dienstleistungssektor
1,281
Gesundheitswesen
1,272
Service industry
1,256
Product quality
1,254
Health care system
1,252
Produktqualität
1,242
service quality
1,189
Customer retention
1,060
Beschwerdemanagement
922
Complaint management
919
Electronic Commerce
906
Dienstleistung
893
Hotel industry
882
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Undetermined
290
Free
203
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Article
1,167
Book / Working Paper
470
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Article in journal
1,080
Aufsatz in Zeitschrift
1,080
Graue Literatur
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Non-commercial literature
269
Arbeitspapier
227
Working Paper
227
Aufsatz im Buch
79
Book section
79
Hochschulschrift
53
Thesis
47
Case study
26
Fallstudie
26
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25
Sammelwerk
25
Collection of articles written by one author
21
Sammlung
21
Aufsatzsammlung
10
Bibliografie enthalten
10
Bibliography included
10
Konferenzschrift
8
Amtsdruckschrift
6
Government document
6
Conference proceedings
5
Lehrbuch
4
Reprint
4
Textbook
4
Conference paper
3
Glossar enthalten
3
Glossary included
3
Guidebook
3
Konferenzbeitrag
3
Ratgeber
3
Bibliografie
2
Umfrage
2
Accompanied by computer file
1
Advisory report
1
Article
1
Company information
1
Elektronischer Datenträger als Beilage
1
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English
1,607
German
30
Undetermined
3
French
1
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Hanushek, Eric Alan
19
Rivkin, Steven G.
13
Rebitzer, James B.
12
Staiger, Douglas
12
Woessmann, Ludger
9
Gruber, Jonathan
8
Huckman, Robert S.
8
Kane, Thomas J.
8
Kessler, Daniel P.
8
Rockoff, Jonah E.
8
Ruhose, Jens
8
Figlio, David N.
7
Netessine, Serguei
7
Prybutok, Victor R.
7
Rupp, Nicholas G.
7
Taylor, Lowell J.
7
Votruba, Mark
7
Bloom, Nicholas
6
Cutler, David M.
6
Doyle, Joseph J.
6
Jang, Soocheong
6
Kolstad, Jonathan
6
McMillan, Robert
6
Min, Ho-key
6
Pathak, Parag A.
6
Smith, Jeffrey A.
6
Berry, Leonard L.
5
Cebul, Randall D.
5
Eide, Eric R.
5
Grabowski, David C.
5
Horwitz, Jill R.
5
Kain, John F.
5
Lemos, Renata
5
List, John A.
5
Mattila, Anna S.
5
McClellan, Mark B.
5
McDevitt, Ryan C.
5
McFadden, Kathleen L.
5
Nechyba, Thomas J.
5
Norton, Edward C.
5
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National Bureau of Economic Research
19
IGI Global
6
USA / General Accounting Office
4
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Edward Elgar Publishing
2
Hongkong / Securities and Futures Commission
2
American Marketing Association
1
American Society for Quality
1
CESifo GmbH
1
Cato Institute
1
Department of Health, Education, and Welfare
1
Federal Reserve Bank of St. Louis
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Harvard Graduate School of Business Administration
1
Industrial Relations Research Association
1
Internationales Symposium Evaluation of Integrated Delivery Systems - Performance Measurement <2000, Berlin>
1
Johns Hopkins University / Department of Economics
1
National Academies of Sciences, Engineering, and Medicine / Committee on Accounting for Socioeconomic Status in Medicare Payment Programs
1
National Institute of Economic and Social Research
1
NetLibrary, Inc
1
OECD
1
President's Science Advisory Committee
1
Stanford Institute for Economic Policy Research
1
The Wharton Financial Institutions Center
1
USA / Bureau of Labor Statistics
1
USA / Congress / Senate / Committee on Commerce, Science, and Transportation
1
United States / Congress / House / Committee on Ways and Means / Subcommittee on Health
1
University of Dundee / Department of Economic Studies
1
Urban Institute <Washington, DC>
1
Verband Deutscher Maschinen- und Anlagenbau
1
Vereinte Nationen / Statistical Commission
1
Vereinte Nationen / Wirtschaftskommission für Europa
1
Williams College
1
Woodrow Wilson Foundation
1
World Bank
1
World Bank / Financial Sector Development Dept
1
World Bank / Office of the Senior Vice President and Chief Economics, Development Economics
1
Öko-Institut
1
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Published in...
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Working paper / National Bureau of Economic Research, Inc.
111
International journal of hospitality management
32
Health care management review : HCM review
27
Services marketing quarterly
24
The journal of services marketing
21
NBER working paper series
17
Quality management journal : QMJ
17
Journal of retailing and consumer services
15
Auditing : a journal of practice & theory
14
Inquiry : a journal of health care organization, provision and financing
14
International journal of health care finance and economics
14
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
12
Economics of education review
12
Journal of service research : JSR
12
Journal of air transport management
11
Journal of health economics
11
Journal of human resources : JHR
11
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
11
The American economic review
11
The review of economics and statistics
11
Academy of Management journal : AMJ
10
Discussion paper series / IZA
10
Health affairs : at the intersection of health, health care, and policy
10
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Managing service quality : MSQ ; an international journal
10
American economic journal : a journal of the American Economic Association
9
Health care financing review
9
Health marketing quarterly
9
The Milbank quarterly
9
Journal of accounting and public policy
8
Journal of hospitality marketing & management
8
Psychology & marketing
8
Brookings papers on education policy
7
Economic inquiry : journal of the Western Economic Association International
7
Faculty & research / Insead : working paper series
7
International journal of contemporary hospitality management
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Journal of marketing theory and practice
7
The journal of economic perspectives : EP ; a journal of the American Economic Association
7
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ECONIS (ZBW)
1,631
RePEc
4
EconStor
1
Other ZBW resources
1
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1
Vom Kfz-Handwerk zum Qualitätsservice : der US-amerikanische Kfz-Sektor nach der Trendwende
Spöttl, Georg
;
Rauner, Felix
;
Moritz, Eckehard Fozzy
-
1997
Persistent link: https://www.econbiz.de/10000625742
Saved in:
2
Effects of employees' positive affective displays on customer loyalty intentions : an emotions-as-social-information perspective
Wang, Ze
;
Singh, Surendra N.
;
Li, Yexin Jessica
; …
- In:
Academy of Management journal : AMJ
60
(
2017
)
1
,
pp. 109-129
Persistent link: https://www.econbiz.de/10011670969
Saved in:
3
Please clap! : how customer service quality perception affects the authenticity of sustainability initiatives
Brockhaus, Sebastian
;
Amos, Clinton
;
Fawcett, Amydee M.
; …
- In:
Journal of marketing theory and practice
25
(
2017
)
4
,
pp. 396-420
Persistent link: https://www.econbiz.de/10011771059
Saved in:
4
Maintenance, replacement and recycling - patentees' rights in the aftermarkets : Germany, the U.S. and Japan
Mohri, Mineko
-
2010
Persistent link: https://www.econbiz.de/10009155635
Saved in:
5
Development and validation of the customer-centered behavior measure
Michel, John W.
;
Tews, Michael J.
;
Kavanagh, Michael J.
- In:
The service industries journal
34
(
2014
)
13
,
pp. 1075-1091
Persistent link: https://www.econbiz.de/10010412925
Saved in:
6
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
7
The practicable aspect of the Omni-channel retailing strategy and its impact on customer loyalty
Christoforou, Tandy
;
Melanthiou, Yioula
- In:
The synergy of business theory and practice : advancing …
,
(pp. 239-260)
.
2019
Persistent link: https://www.econbiz.de/10012105754
Saved in:
8
The impact of service fairness perceptions on relationship quality
Clark, Melissa N.
;
Adjei, Mavis T.
;
Yancey, Donna N.
- In:
Services marketing quarterly
30
(
2009
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10003865583
Saved in:
9
Is there any gender effect on the relationship between service quality and word-of-mouth?
Sun, Lucia Bongran
;
Qu, Hailin
- In:
Journal of travel and tourism marketing
28
(
2011
)
2
,
pp. 210-224
Persistent link: https://www.econbiz.de/10009008246
Saved in:
10
The role of frequency of patronage and service quality of all-you-can-eat buffet restaurant : a perspective of socio-economic and demographic characteristics of African American co...
Oyewole, Philemon
- In:
International journal of hospitality management
34
(
2013
),
pp. 202-213
Persistent link: https://www.econbiz.de/10009766700
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