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~subject:"United States"
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Consumer anger: a label in sea...
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United States
Consumer behaviour
83,165
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80,685
Service quality
21,688
Dienstleistungsqualität
20,937
Customer satisfaction
15,488
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13,904
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10,740
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10,592
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7,868
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7,820
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6,966
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6,919
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5,114
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4,722
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4,495
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4,372
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4,113
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4,089
E-commerce
3,988
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3,794
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3,754
Verbraucherverhalten
3,589
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3,135
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3,123
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3,104
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3,039
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19
Jang, Soocheong
19
Kolstad, Jonathan
16
Stavins, Joanna
15
Einav, Liran
14
Gruber, Jonathan
14
Han, Heesup
13
McFadden, Daniel
13
Rivkin, Steven G.
13
Schuh, Scott
13
Agarwal, Sumit
12
Rebitzer, James B.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Cawley, John H.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Mattila, Anna S.
11
Nayga, Rodolfo M.
11
Allcott, Hunt
10
Dong, Diansheng
10
Kaiser, Harry M.
10
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Lennon, Sharron J.
10
Roe, Brian
10
Waldfogel, Joel
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Baghestani, Hamid
9
Barber, Nelson
9
Bronnenberg, Bart J.
9
Chomsisengphet, Souphala
9
Dubé, Jean-Pierre
9
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9
Kessler, Daniel P.
9
Lusardi, Annamaria
9
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9
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9
Woessmann, Ludger
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8
IGI Global
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Edward Elgar Publishing
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Federal Reserve Bank of New York
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Federal Reserve Bank of St. Louis
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2
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OECD
2
Russell Sage Foundation
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The Wharton Financial Institutions Center
2
Universität Mannheim
2
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1
A. C. Nielsen Company <Northbrook, Ill.>
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American Council on Consumer Interests
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American Home Economics Association
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American Management Association
1
American Society for Quality
1
American Sociological Association
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Boston College / Department of Economics
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European University Institute / Department of Economics
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Working paper / National Bureau of Economic Research, Inc.
368
Journal of consumer research : JCR ; an interdisciplinary bimonthly
156
Journal of retailing and consumer services
84
Journal of business research : JBR
83
International journal of hospitality management
82
NBER working paper series
77
Psychology & marketing
70
Journal of fashion marketing and management
53
The American economic review
47
American journal of agricultural economics
43
International journal of consumer studies
41
Journal of consumer affairs : official publication of the American Council on Consumer Interests
41
The journal of consumer marketing
40
American economic journal : a journal of the American Economic Association
39
Journal of marketing theory and practice
38
Journal of consumer behaviour : an international research review
35
Journal of international consumer marketing
34
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
34
Discussion paper / Centre for Economic Policy Research
33
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
The review of economics and statistics
32
International journal of retail & distribution management
31
The journal of services marketing
31
Health care management review : HCM review
30
Journal of sport management : the official journal of the North American Society of Sport Management
29
Journal of the Academy of Marketing Science
29
Academy of Management journal : AMJ
28
International journal of sport management and marketing : IJSMM
28
Journal of business ethics : JOBE
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of marketing
28
Services marketing quarterly
28
Applied economics
27
Journal of advertising research
26
Journal of advertising : official publication of the American Academy of Advertising
24
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
24
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
24
Journal of hospitality marketing & management
23
Journal of travel and tourism marketing
23
Economic inquiry : journal of the Western Economic Association International
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ECONIS (ZBW)
6,320
RePEc
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USB Cologne (EcoSocSci)
11
USB Cologne (business full texts)
1
EconStor
1
Other ZBW resources
1
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1
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
2
Managing negative reviews : the persuasive role of webcare characteristics
Ghosh, Tathagata
- In:
Journal of internet commerce
16
(
2017
)
2
,
pp. 148-173
Persistent link: https://www.econbiz.de/10011804469
Saved in:
3
Explaining satisfaction in double deviation scenarios : the effects of
anger
and distributive justice
Casado-Díaz, Ana B.
(
contributor
); …
-
2006
-
1. ed.
Persistent link: https://www.econbiz.de/10003377682
Saved in:
4
Service failures in online double deviation scenarios : justice theory approach
Lee, Eun Jung
;
Park, Jungkun
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
1
,
pp. 46-69
Persistent link: https://www.econbiz.de/10003940606
Saved in:
5
Perceived justice in service recovery and behavioral intentions : the role of relationship quality
Ha, Jooyeon
;
Jang, Soocheong
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 319-327
Persistent link: https://www.econbiz.de/10003855714
Saved in:
6
The contingent nature of service recovery system structures
Smith, Jeffery S.
;
Nagy, Paul F.
;
Karwan, Kirk R.
; …
- In:
International journal of operations & production …
32
(
2012
)
7
,
pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Saved in:
7
The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery
Mazaheri, Ebrahim
;
Basil, Debra Z.
;
Yanamandram, Venkata
; …
- In:
Journal of retailing and consumer services
18
(
2011
)
3
,
pp. 235-245
Persistent link: https://www.econbiz.de/10009158885
Saved in:
8
The role of tie strength on consumer dissatisfaction responses
Yang, Wan
;
Mattila, Anna S.
- In:
International journal of hospitality management
31
(
2012
)
2
,
pp. 399-404
Persistent link: https://www.econbiz.de/10009503304
Saved in:
9
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
10
An examination of consumer advocacy and complaining behavior in the context of service failure
Chelminski, Piotr
;
Coulter, Robin A.
- In:
The journal of services marketing
25
(
2011
)
5
,
pp. 361-370
Persistent link: https://www.econbiz.de/10009272241
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