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Service quality, experiential...
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United States
Konsumentenverhalten
79,157
Consumer behaviour
78,724
Service quality
20,655
Dienstleistungsqualität
20,639
Customer satisfaction
13,761
Kundenzufriedenheit
13,625
Beziehungsmarketing
11,966
Relationship marketing
11,939
Theorie
10,208
Theory
10,011
Markenführung
7,540
Brand management
7,538
Markenimage
6,722
Brand image
6,698
USA
6,188
Online-Handel
5,759
Online retailing
5,742
Deutschland
5,250
Germany
4,866
Social Web
4,837
Social web
4,835
Online-Marketing
4,497
Internet marketing
4,472
Einzelhandel
4,381
Retail trade
4,287
Brand
4,247
Markenartikel
4,239
Electronic Commerce
3,971
E-commerce
3,843
Emotion
3,584
Verbraucherverhalten
3,568
Werbewirkung
3,564
Advertising effects
3,526
Experiment
3,483
Preismanagement
2,950
Pricing strategy
2,945
Werbung
2,924
Advertising
2,888
Virales Marketing
2,880
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Online availability
All
Undetermined
1,097
Free
722
Type of publication
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Article
4,311
Book / Working Paper
1,650
Journal
11
Type of publication (narrower categories)
All
Article in journal
3,981
Aufsatz in Zeitschrift
3,981
Graue Literatur
1,011
Non-commercial literature
1,011
Arbeitspapier
864
Working Paper
864
Aufsatz im Buch
314
Book section
314
Hochschulschrift
182
Thesis
155
Collection of articles of several authors
72
Sammelwerk
72
Collection of articles written by one author
69
Sammlung
69
Case study
45
Fallstudie
45
Lehrbuch
36
Aufsatzsammlung
35
Textbook
35
Reprint
21
Amtsdruckschrift
20
Conference paper
20
Government document
20
Konferenzbeitrag
20
Bibliografie enthalten
18
Bibliography included
18
Konferenzschrift
17
Glossar enthalten
13
Glossary included
13
Systematic review
13
Übersichtsarbeit
13
Guidebook
12
Ratgeber
12
Conference proceedings
9
Bibliografie
7
Statistik
5
Statistics
4
Accompanied by computer file
3
Elektronischer Datenträger als Beilage
3
No longer published / No longer aquired
3
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Language
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English
5,880
German
74
French
13
Undetermined
10
Spanish
1
Swedish
1
Author
All
Lusk, Jayson L.
20
Hanushek, Eric Alan
19
Jang, Soocheong
19
Kolstad, Jonathan T.
16
Stavins, Joanna
15
Einav, Liran
14
Gruber, Jonathan
14
Han, Heesup
13
McFadden, Daniel
13
Rivkin, Steven G.
13
Schuh, Scott
13
Agarwal, Sumit
12
Rebitzer, James B.
12
Staiger, Douglas
12
Tonsor, Glynn T.
12
Winter, Joachim
12
Cawley, John H.
11
Goldsmith, Ronald E.
11
Handel, Benjamin R.
11
Heiss, Florian
11
Mattila, Anna S.
11
Nayga, Rodolfo M.
11
Allcott, Hunt
10
Dong, Diansheng
10
Kaiser, Harry M.
10
Kaplan, Greg
10
Lennon, Sharron J.
10
Roe, Brian
10
Waldfogel, Joel
10
Baghestani, Hamid
9
Barber, Nelson
9
Bronnenberg, Bart J.
9
Chomsisengphet, Souphala
9
Dubé, Jean-Pierre
9
Kessler, Daniel P.
9
Lusardi, Annamaria
9
Prybutok, Victor R.
9
Woessmann, Ludger
9
Blankson, Charles
8
Carpenter, Jason M.
8
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Institution
All
National Bureau of Economic Research
69
American Marketing Association
8
IGI Global
7
Friedrich-Schiller-Universität Jena
4
USA / Bureau of Foreign and Domestic Commerce
4
USA / General Accounting Office
4
United States / Congress / House / Committee on the Budget / Task Force on Education and Employment
3
Edward Elgar Publishing
2
Federal Reserve Bank of New York
2
Federal Reserve Bank of St. Louis
2
Hongkong / Securities and Futures Commission
2
INSEAD
2
Information Resources Management Association
2
National Academies of Sciences, Engineering, and Medicine / Division of Behavioral and Social Sciences and Education
2
OECD
2
The Wharton Financial Institutions Center
2
Universität Mannheim
2
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Council on Consumer Interests
1
American Home Economics Association
1
American Management Association
1
American Society for Quality
1
Boston College / Department of Economics
1
Brookings Institution
1
Bureau of Economic and Business Research <Champaign, Ill.>
1
Bureau of International Labor Affairs
1
CESifo GmbH
1
Cato Institute
1
Centre of Policy Studies
1
Chambre de commerce et d'industrie de Paris
1
Consumer Culture Theory Conference <10., 2015, Fayetteville, Ark.>
1
Consumer Culture Theory Conference <2, 2007, Toronto>
1
Cornell University / Department of Applied Economics and Management
1
Department of Health, Education, and Welfare
1
Department of Labor
1
Dhanāgār-Heeṅ-P̱raḥdeś-Daiy
1
Ecole des hautes études commerciales <Montréal> / Institut d'économie appliquée
1
European University Institute / Department of Economics
1
Fachhochschule Reutlingen / European School of Business
1
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Published in...
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Working paper / National Bureau of Economic Research, Inc.
356
Journal of consumer research : JCR ; an interdisciplinary bimonthly
150
Journal of retailing and consumer services
82
Journal of business research : JBR
79
International journal of hospitality management
76
Psychology & marketing
67
NBER working paper series
66
Journal of fashion marketing and management
53
The American economic review
47
American journal of agricultural economics
43
International journal of consumer studies
40
Journal of consumer affairs : official publication of the American Council on Consumer Interests
40
The journal of consumer marketing
40
American economic journal : a journal of the American Economic Association
37
Journal of marketing theory and practice
37
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
34
Journal of international consumer marketing
33
Journal of consumer behaviour : an international research review
32
Sport marketing quarterly : preferred journal of the Sport Marketing Association
32
International journal of retail & distribution management
31
The review of economics and statistics
31
Discussion paper / Centre for Economic Policy Research
30
Health care management review : HCM review
30
The journal of services marketing
30
Applied economics
27
International journal of sport management and marketing : IJSMM
27
Journal of the Academy of Marketing Science
27
Services marketing quarterly
27
Journal of sport management : the official journal of the North American Society of Sport Management
26
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
25
Journal of marketing
25
Journal of advertising research
24
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
23
Journal of hospitality marketing & management
23
Journal of travel and tourism marketing
23
Journal of food products marketing
22
Economic inquiry : journal of the Western Economic Association International
20
Finance and economics discussion series
20
Journal of advertising : official publication of the American Academy of Advertising
20
Journal of business ethics : JOBE
20
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Source
All
ECONIS (ZBW)
5,948
RePEc
11
USB Cologne (EcoSocSci)
11
USB Cologne (business full texts)
1
EconStor
1
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1
Restaurant tipping discrimination : evidence from a representative sample of US households
Jahan, Nusrat
;
Leschewski, Andrea
;
Davis, David E.
- In:
Journal of agricultural & food industrial organization
21
(
2023
)
2
,
pp. 117-127
Persistent link: https://www.econbiz.de/10014293769
Saved in:
2
Compensatory solution : can it save a company from a service failure?
Tran, Trang P.
;
Roswinanto, Widyarso
;
Yunus, Erlinda Nusron
- In:
Services marketing quarterly
37
(
2016
)
2
,
pp. 80-97
Persistent link: https://www.econbiz.de/10011486830
Saved in:
3
The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min
- In:
International journal of hospitality management
28
(
2009
)
3
,
pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
Saved in:
4
Understanding the effects of post-service experience surveys on delay and acceleration of customer purchasing behavior : evidence from the automotive services industry
Dholakia, Utpal M.
;
Singh, Siddharth S.
;
Westbrook, …
- In:
Journal of service research : JSR
13
(
2010
)
4
,
pp. 362-378
Persistent link: https://www.econbiz.de/10008736079
Saved in:
5
An investigation of green hotel customers' decision formation : developing an extended model of the theory of planned behavior
Han, Heesup
;
Kim, Yunhi
- In:
International journal of hospitality management
29
(
2010
)
4
,
pp. 659-668
Persistent link: https://www.econbiz.de/10008758176
Saved in:
6
Social and equity inferences in customers' evaluation of services
Voss, Kevin E.
;
Jiménez, Fernando R.
- In:
Journal of marketing theory and practice
18
(
2010
)
3
,
pp. 219-232
Persistent link: https://www.econbiz.de/10003997666
Saved in:
7
Influence of the quality of food, service, and physical environment on customer satisfaction and behavioral intention in quick-casual restaurants : moderating role of perceived pri...
Ryu, Kisang
;
Han, Heesup
- In:
Journal of hospitality & tourism research : JHTR ; the …
34
(
2010
)
3
,
pp. 310-329
Persistent link: https://www.econbiz.de/10008648338
Saved in:
8
Effects of perceived service fairness on emotions, and behavioral intentions in restaurants
Namkung, Young
;
Jang, Soo Cheong Shawn
- In:
European journal of marketing : EJM
44
(
2010
)
9/10
,
pp. 1233-1259
Persistent link: https://www.econbiz.de/10008661743
Saved in:
9
The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions
Ryu, Kisang
;
Lee, Hye-rin
;
Kim, Woon Gon
- In:
International journal of contemporary hospitality management
24
(
2012
)
2
,
pp. 200-223
Persistent link: https://www.econbiz.de/10009544226
Saved in:
10
The role of national culture on relationships between customers' perception of quality, values, satisfaction, and behavioral intentions
Wen, Chao
;
Qin, Hong
;
Prybutok, Victor R.
;
Blankson, Charles
- In:
Quality management journal : QMJ
19
(
2012
)
4
,
pp. 7-23
Persistent link: https://www.econbiz.de/10009659103
Saved in:
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