The growing healthy relation among shippers and Third-Party Logistics (3PL) services providers boosts logistics services expansion. About 20% growth has been witnessed in logistics outsourcing globally. Seeing the market potential, many 3PL services providers are eager to venture their massive...

A buyer engages a procurement service provider (PSP) to short-list pre-screened suppliers for final selection. The PSP can exert costly effort to include promising candidates that have a higher probability to be deemed qualified by the buyer. The buyer optimizes two key decision variables in her...

The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers and to deliver more than they expect....