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Co-creating service experience practices

McColl-Kennedy, Janet R.; Cheung, Lilliemay; Ferrier, … - In: Journal of service management 26 (2015) 2, pp. 249-275

Persistent link: https://www.econbiz.de/10011401339

From customer journeys to consumption journeys : a consumer culture approach to investigating value creation in practice-embedded consumption

Schau, Hope Jensen; Akaka, Melissa Archpru - In: AMS review : official publication of the Academy of … 11 (2021) 1/2, pp. 9-22

Persistent link: https://www.econbiz.de/10012586789

Co-destruction of value : a stakeholder conceptual review

Ogunbodede, Olabode - In: The international journal of business science & applied … 17 (2022) 1, pp. 1-27

Co-destruction of value has been highlighted as a possible outcome of every interaction between firms and consumers. Despite the likelihood of its occurrence, the concept is not adequately defined or understood, while little is known about how and where it occurs. This paper reviews the...

Persistent link: https://www.econbiz.de/10012814492

The changing role of the health care customer : review, synthesis and research agenda

McColl-Kennedy, Janet R.; Snyder, Hannah; Elg, Mattias; … - In: Journal of service management 28 (2017) 1, pp. 2-33

Persistent link: https://www.econbiz.de/10011654983

Knowledge connectivity in an adverse context : global value chains and Pakistani offshore service providers

Sinkovics, Noemi; Choksy, Umair Shafi; Sinkovics, Rudolf R. - In: Management international review : mir ; journal of … 59 (2019) 1, pp. 131-170

Persistent link: https://www.econbiz.de/10011989859

Value creation in consumption journeys : recursive reflexivity and practice continuity

Akaka, Melissa Archpru; Schau, Hope Jensen - In: Journal of the Academy of Marketing Science 47 (2019) 3, pp. 499-515

Persistent link: https://www.econbiz.de/10012107184

Understanding value-creating practices in social media-based brand communities

Sorensen, Anne; Drennan, Judy - In: The service industries journal 37 (2017) 15/16, pp. 986-1007

Persistent link: https://www.econbiz.de/10011848008

Toxic collaborations : co-destroying value in the B2B context

Cabiddu, Francesca; Moreno, Frau; Sebastiano, Lombardo - In: Journal of service research 22 (2019) 3, pp. 241-255

Persistent link: https://www.econbiz.de/10012126372

Research trajectories of Service-Dominant Logic : emergent themes of a unifying paradigm in business and management

Pohlmann, Attila; Kaartemo, Valtteri - In: Industrial marketing management : the international … 63 (2017), pp. 53-68

Persistent link: https://www.econbiz.de/10011730101

Value co-destruction : review and conceptualization of interactive value formation

Echeverri, Per; Skålén, Per - In: Marketing theory 21 (2021) 2, pp. 227-249

Persistent link: https://www.econbiz.de/10012520608