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~subject:"Vertrauen"
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Subject
All
Vertrauen
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Service quality
6,569
Dienstleistungsqualität
6,386
Consumer behaviour
5,776
Relationship marketing
5,655
Konsumentenverhalten
5,617
Beziehungsmarketing
5,616
customer satisfaction
1,299
Satisfaction
1,116
Customer service
1,083
Service innovation
1,064
Job satisfaction
1,041
Arbeitszufriedenheit
1,039
Online-Handel
1,035
Online retailing
1,032
Kundenservice
1,025
Qualitätsmanagement
947
Quality management
921
Urlaubsverhalten
891
Holiday behaviour
890
Dienstleistungssektor
859
Service industry
847
Electronic Commerce
840
E-commerce
821
Emotion
812
Beschwerdemanagement
787
Complaint management
785
Dienstleistungsinnovation
769
Innovation
764
Confidence
726
Tourism
698
Einzelhandel
697
Retail trade
693
Brand image
684
Hotel industry
681
Hotellerie
677
Markenimage
677
Tourismus
675
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Online availability
All
Undetermined
337
Free
133
Type of publication
All
Article
649
Book / Working Paper
78
Type of publication (narrower categories)
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Article in journal
631
Aufsatz in Zeitschrift
631
Aufsatz im Buch
18
Book section
18
Graue Literatur
7
Non-commercial literature
7
Hochschulschrift
6
Thesis
6
Arbeitspapier
5
Working Paper
5
Conference paper
4
Konferenzbeitrag
4
Case study
1
Collection of articles of several authors
1
Fallstudie
1
Sammelwerk
1
Systematic review
1
Übersichtsarbeit
1
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Language
All
English
708
German
18
Undetermined
1
Author
All
Svensson, Göran
18
Usman, Osly
12
Mysen, Tore
8
Lee, Choong-Ki
6
Roberts-Lombard, Mornay
6
Han, Heesup
5
Jacob, Jayanth
5
Andreoni, James
4
Bilgihan, Anil
4
Chung, Namho
4
Hansen, Torben
4
Lombart, Cindy
4
Louis, Didier
4
Mostert, Pierre
4
Nimako, Simon Gyasi
4
Osman, Zahir
4
Paulssen, Marcel
4
Pratiwi, Hana
4
Rosmawati, Pipih
4
Amoako, George Kofi
3
Billström, Anders
3
Cheah, Jun-Hwa
3
Chinomona, Richard
3
Fatima, Johra Kayeser
3
Ha, Hong Youl
3
Hutchinson, David
3
Høgevold, Nils M.
3
Jaiyeoba, Olumide Olasimbo
3
Kim, Myung-Ja
3
Loureiro, Sandra Maria Correia
3
Mbawuni, Joseph
3
Menidjel, Choukri
3
Mpinganjira, Mercy
3
Padin, Carmen
3
Parayitam, Satyanarayana
3
Paul, Thomas John
3
Rajaobelina, Lova
3
Rather, Raouf Ahmad
3
Rindell, Anne
3
Ringle, Christian M.
3
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Institution
All
Landwirtschaftsverlag <Münster (Westf)>
1
National Bureau of Economic Research
1
Nomos Verlagsgesellschaft
1
Wirtschaftswissenschaftliche Fakultät, Friedrich-Schiller-Universität Jena
1
Published in...
All
Journal of retailing and consumer services
30
International journal of hospitality management
13
Journal of business research : JBR
11
Asia Pacific journal of marketing and logistics
10
Journal of strategic marketing
9
Journal of travel and tourism marketing
9
International journal of electronic marketing and retailing : IJEMR
8
Cogent business & management
7
Journal of hospitality marketing & management
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Pakistan journal of commerce and social sciences
7
Services marketing quarterly
7
The journal of business & industrial marketing
7
The journal of services marketing
7
The service industries journal
7
International journal of e-business research : an official publication of the Information Resources Management Association
6
Service business
6
European journal of marketing : EJM
5
Innovating for trust
5
International journal of electronic business : IJEB
5
International journal of electronic customer relationship management : IJECRM
5
International journal of procurement management
5
International journal of public sector performance management : IJPSPM
5
Journal of Islamic marketing
5
Journal of business-to-business marketing
5
Journal of electronic commerce research : JECR
5
Journal of financial services marketing : JFSM
5
Journal of internet commerce
5
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
5
Psychology & marketing
5
The international journal of bank marketing : IJBM
5
Tourism management : research, policies, practice
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of bank marketing
4
International journal of business excellence
4
International journal of internet marketing and advertising : IJIMA
4
Inventi impact: retailing & consumer services
4
Journal for global business advancement : JGBA
4
Journal of consumer behaviour : an international research review
4
Journal of financial services marketing
4
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Source
All
ECONIS (ZBW)
725
RePEc
1
USB Cologne (EcoSocSci)
1
Showing
1
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727
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1
Global online entrepreneurship and the impact of innovation on brands
Krom, Ipek
- In:
Emerging Markets Journal : EMAJ
5
(
2015
)
2
,
pp. 79-89
Persistent link: https://www.econbiz.de/10011492467
Saved in:
2
Trust and service innovation
Skard, Siv E. Rosendahl
- In:
Innovating for trust
,
(pp. 17-30)
.
2017
Persistent link: https://www.econbiz.de/10011707028
Saved in:
3
Trust, risk and self-service technologies : suggestions for future research
Nysveen, Herbjørn
;
Skard, Siv E. Rosendahl
- In:
Innovating for trust
,
(pp. 31-47)
.
2017
Persistent link: https://www.econbiz.de/10011707032
Saved in:
4
Digital risk and customers' acceptance of self-service innovations : the role of online benefits and corporate trustworthiness
Skard, Siv E. Rosendahl
;
Nysveen, Herbjørn
- In:
Innovating for trust
,
(pp. 48-60)
.
2017
Persistent link: https://www.econbiz.de/10011707034
Saved in:
5
Trust in the future : futures thinking as a capability for service innovation
Grönquist, Daniel Nordstad
- In:
Innovating for trust
,
(pp. 65-77)
.
2017
Persistent link: https://www.econbiz.de/10011707046
Saved in:
6
Co-creation for innovation : why do customers get involved?
Chasanidou, Dimitra
;
Karahasanović, Amela
- In:
Innovating for trust
,
(pp. 275-292)
.
2017
Persistent link: https://www.econbiz.de/10011707211
Saved in:
7
Role of trust and customer loyalty in reducing perceived security risk in internet banking
Mann, Bikram Jit Singh
;
Sahni, Sunpreet Kaur
- In:
International journal of electronic business
10
(
2013
)
4
,
pp. 331-354
Persistent link: https://www.econbiz.de/10009790705
Saved in:
8
Transaction-specific investments, relational norms, and ERP customer satisfaction : a mediation analysis
Lai, Fujun
;
Li, Xiaolin
;
Lai, Vincent S.
- In:
Decision sciences : DS
44
(
2013
)
4
,
pp. 679-711
Persistent link: https://www.econbiz.de/10010126877
Saved in:
9
A three-dimensional approach to customer retention in mobile phone services
Murugan, Rajeswari
;
Rajendran, G.
- In:
International journal of process management and …
3
(
2013
)
4
,
pp. 494-510
Persistent link: https://www.econbiz.de/10010338918
Saved in:
10
The effects of corporate ability and corporate social responsibility on winning customer support : an integrative examination of the roles of satisfaction, trust and identification
Xie, Yi
- In:
Global economic review
43
(
2014
)
1
,
pp. 73-92
Persistent link: https://www.econbiz.de/10010339714
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