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The role of relationship quality and loyalty program in tourism shopping : a multilevel investigation
Lam, Iok Keng Veronica; Wong, IpKin Anthony - In: Journal of travel and tourism marketing 37 (2020) 1, pp. 92-111
Persistent link: https://www.econbiz.de/10012289263
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The effects of loyalty programs on customer satisfaction, trust, and loyalty toward high- and low-end fashion retailers
Stathopoulou, Anastasia; Balabanis, George - In: Journal of business research : JBR 69 (2016) 12, pp. 5801-5808
Persistent link: https://www.econbiz.de/10011597513
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Loyalty program benefits and their effect on relationship quality and loyalty to the retailer
Corbishley, Karen M.; Meintjes, Corné; Mason, Roger B. - 2023
Persistent link: https://www.econbiz.de/10014285172
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Determinants of loyalty programmes and their impact on store patronage
Kolte, Ashutosh; Veer, Nitin; Mahajan, Yogesh; Siggia, Dario - In: Journal of Asia Business Studies 17 (2023) 5, pp. 911-926
Persistent link: https://www.econbiz.de/10014432773
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Consumers' perceptions of retail business ethics and loyalty to the retailer : the moderating role of social discount practices
Diallo, Mbaye Fall; Lambey-Checchin, Christine - In: Journal of business ethics : JOBE 141 (2017) 3, pp. 435-449
Persistent link: https://www.econbiz.de/10011701488
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Exploring the impact of personality traits on perceived relationship investment, relationship quality, and loyalty in the retail industry
Menidjel, Choukri; Bilgihan, Anil; Benhabib, Abderrezzak - In: The international review of retail, distribution and … 31 (2021) 1, pp. 106-129
Persistent link: https://www.econbiz.de/10012425335
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Do socio-cultural factors affect the relationships between CSR and loyalty in retailing? : a three-country investigation
Diallo, Mbaye Fall; Lambey, Christine; Hasanzade, Vuesal; … - In: International journal of retail and distribution management 52 (2024) 1, pp. 1-18
Persistent link: https://www.econbiz.de/10014484196
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Interceding of repurchase intention between e-loyalty and word of mouth advocacy : a study of behavioural consequences and antecedents of e-loyalty
Gulati, Shabnam; Gursimranjit Singh; Kumar, Arvind - In: International journal of electronic business : IJEB 18 (2023) 3, pp. 299-319
Persistent link: https://www.econbiz.de/10014309296
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Program Benefits, Satisfaction and Loyalty in Retail Loyalty Program : Exploring the Roles of Program Trust and Program Commitment
Omar, Nor Asiah - 2011
Investigations to determine whether benefits that members derived from a loyalty program could influence their satisfaction, trust, commitment, loyalty with the program and ultimately store loyalty are critical to elucidating the roles and significance of constructs and advancing management...
Persistent link: https://www.econbiz.de/10013130994
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Adherence to customer loyalty programmes and changes in buyer behaviour
Collado Agudo, Jesús; Herrero Crespo, Angel; … - In: The service industries journal 32 (2012) 8, pp. 1323-1341
Persistent link: https://www.econbiz.de/10009553145