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Using ethical leadership to improve business-to-business salesperson performance : the mediating roles of trust in manager and ethical ambiguity
Schwepker, Charles H. <Jr.> - In: Journal of business-to-business marketing 26 (2019) 2, pp. 141-158
Persistent link: https://www.econbiz.de/10012196278
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Effects of ethical sales behaviour on satisfaction, trust, commitment, retention and words-of-mouth
Ou, Wei-Ming; Shih, Chia-Mei; Chen, Chin-Yuan - In: International journal of commerce and management 25 (2015) 4, pp. 673-686
Persistent link: https://www.econbiz.de/10011446689
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The impact of salesperson customer orientation on the evaluation of a salesperson’s ethical treatment, trust in the salesperson, and intentions to purchase
Bateman, Connie; Valentine, Sean - In: The journal of personal selling & sales management : JPSSM 35 (2015) 2, pp. 125-142
Persistent link: https://www.econbiz.de/10010527069
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Salesperson empathy, ethical behaviors, and sales performance : the moderating role of trust in one's manager
Agnihotri, Raj; Krush, Michael T. - In: The journal of personal selling & sales management : JPSSM 35 (2015) 2, pp. 164-174
Persistent link: https://www.econbiz.de/10010527062
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Do ethics drive value co-creation on digital sharing economy platforms?
Nadeem, Waqar; Al-Imamy, Saifeddin - In: Journal of retailing and consumer services 55 (2020), pp. 1-13
Persistent link: https://www.econbiz.de/10012268871
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Right from the start : the association between ethical leadership, trust primacy, and customer loyalty
Crossley, Craig; Taylor, Shannon G.; Liden, Robert C.; … - In: Journal of business ethics : JBE 193 (2024) 2, pp. 409-426
Persistent link: https://www.econbiz.de/10015044768
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How can social networking sites help build customer loyalty? : an empirical investigation
Chang, Chun-Ming; Hsu, Meng-Hsiang; Lee, Yi-Jung - In: Total quality management & business excellence : an … 27 (2016) 1/2, pp. 111-123
Persistent link: https://www.econbiz.de/10011555102
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The dynamics of customer value and brand love among shoppers in emerging market
Amegbe, Hayford; Hanu, Charles; Zungu, Nkululeko PraiseGod - In: Cogent business & management 10 (2023) 3, pp. 1-18
This study examines customer value, trust, psychological ownership, satisfaction, and brand love among customers of shopping malls. This study employed a quantitative research design. An online questionnaire was used to elicited data from 484 Ghanaian shopping mall customers in Accra, using...
Persistent link: https://www.econbiz.de/10014506006
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A serial mediation model for investigating the impact of e-CRM services on customer loyalty in the Indian healthcare industry
Singh, Pratyancha; Kumar, Vinod; Kataria, Sonia - In: Journal of relationship marketing : innovations and … 22 (2023) 1, pp. 62-86
Persistent link: https://www.econbiz.de/10013549034
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The impacts of ethical sales behaviour on customer loyalty in the life insurance industry
Chen, Mei-fang; Mau, Liang-hung - In: The service industries journal 29 (2009) 1/2, pp. 59-74
Persistent link: https://www.econbiz.de/10003849569