Barbierato, Elena; Bernetti, Iacopo; Capecchi, Irene - In: Wine Economics and Policy 11 (2022) 1, pp. 47-72
The purpose of this work is to study the issues of service quality and service failure during visits to cellar doors in the five regions where wine tourism is most developed: Hunter Valley (AU), Mendoza (AR), Napa Valley (the USA), Stellenbosch (ZA), and Tuscany (IT). We propose a methodology...