Narrow search
Showing 1 - 10 of 6,862
Cover Image
Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil
Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14
Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...
Persistent link: https://www.econbiz.de/10014393346
Cover Image
The effect of COVID-19 on consumers' channel shopping behaviors : a segmentation study
Ngoh, Cheryl-lyn; Groening, Christopher - In: Journal of retailing and consumer services 68 (2022), pp. 1-16
Persistent link: https://www.econbiz.de/10013366368
Cover Image
The Impact of COVID-19 on Product Returns Management in Multichannel Retail
Frei, Regina; Zhang, Danni; Bayer, Steffen; Senyo, PK; … - 2023
Purpose: The Covid-19 pandemic affected customers' shopping and returns behaviours and significantly aggravated the problem of high product returns rates and returns fraud. Measures for public health and safety resulted in retailers modifying their returns processes. This study describes the...
Persistent link: https://www.econbiz.de/10014359949
Cover Image
The effect of a partnership franchising model on consumer satisfaction for a large German cooperative retail chain before and during the COVID-19 pandemic
Bachmann, Severin; Reichel, Richard; Wrede, Matthias - In: Zeitschrift für das gesamte Genossenschaftswesen : ZfgG 73 (2023) 2, pp. 105-130
Persistent link: https://www.econbiz.de/10014371781
Cover Image
Kommunikationsqualität in persönlichen Kundenbeziehungen : Konzeptualisierung und empirische Prüfung
Frommeyer, Astrid - 2005 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003007555
Cover Image
The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19
Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012495090
Cover Image
How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan - In: Journal of global information management : an official … 28 (2020) 2, pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
Cover Image
Impact of market orientation on customer performance and financial performance: findings from five-star hotels
Bilgin, Yusuf; Karakaş, Ayhan - In: Globalization, institutions and socio-economic …, (pp. 167-190). 2018
Persistent link: https://www.econbiz.de/10011972487
Cover Image
Kommunikationsqualität in persönlichen Kundenbeziehungen : Konzeptualisierung und empirische Prüfung
Frommeyer, Astrid - 2005
Größen, wie z.B. Kommunikationszufriedenheit, Vertrauen, Kundenzufriedenheit und Kundenbindung analysiert. Als Basis der …
Persistent link: https://www.econbiz.de/10014017330
Cover Image
The impact of customer engagement on customer happiness
Pipoli de Azambuja, Gina María; Rodriguez Peña, … - In: Journal of consumer behaviour 22 (2023) 4, pp. 1025-1041
Persistent link: https://www.econbiz.de/10014326295