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How does culture impact customer evaluation in online complaining? : evidence from Germany and India
Sengupta, Sanchayan - In: Journal of global information management : an official … 28 (2020) 2, pp. 131-159
Persistent link: https://www.econbiz.de/10012304208
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Evaluating the electronic service quality of e-shops using AHP-TOPSIS : the case of Greek coffee chains during the COVID-19 lockdown
Mamakou, Xenia J.; Roumeliotou, Konstantina-Porfyria - In: Journal of electronic commerce in organizations : JECO 20 (2022) 1, pp. 1-17
Persistent link: https://www.econbiz.de/10014306939
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Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil
Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14
Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...
Persistent link: https://www.econbiz.de/10014393346
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The impacts of e-service quality on customer behaviour in multi-channel e-services
Sousa, Rui; Voss, Christopher A. - In: Total quality management & business excellence : an … 23 (2012) 7, pp. 789-806
Persistent link: https://www.econbiz.de/10009625469
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Evaluating the Electronic Service Quality of E-Shops Using AHP-TOPSIS : The Case of Greek Coffee Chains During the COVID-19 Lockdown
Mamakou, Xenia; Roumeliotou, Konstantina-Porfyria - 2022
The purpose of this study is to evaluate and rank the e-shops of the top Greek coffee chains, based on their electronic service quality. Data were collected from experts during the first COVID-19 lockdown. Based on the E-S-QUAL model, the authors applied a 12-step multi-criteria decision-making...
Persistent link: https://www.econbiz.de/10013293798
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Influence of the state-owned airlines on passenger satifaction
López-Bonilla, Jesús Manuel; López-Bonilla, Luis Miguel - In: Journal of air transport management 14 (2008) 3, pp. 143-145
Persistent link: https://www.econbiz.de/10003731293
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The effect of expecting to evaluate on quality and satisfaction evaluations
Ofir, Chezy; Simonson, Itamar - 1999
Persistent link: https://www.econbiz.de/10001453931
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The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China
Sun, Shaolong; Jiang, Fuxin; Feng, Gengzhong; Wang, Shouyang - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 382-406
Persistent link: https://www.econbiz.de/10012798197
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Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services
Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13
Persistent link: https://www.econbiz.de/10012514396
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Domestic confinement crisis and its un-intensifying effect on service quality expectations towards e-stores : the case of the COVID-19 pandemic in Mexico
Vera, Jorge; Trujillo-León, Andrea; Vásquez-García, … - In: The international review of retail, distribution and … 32 (2022) 2, pp. 167-183
Persistent link: https://www.econbiz.de/10013274209