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The green B&B promotion strategies for tourist loyalty : surveying the restart of Chinese national holiday travel after COVID-19

Cai, Gangwei; Xu, Lei; Gao, Weijun - In: International journal of hospitality management 94 (2021), pp. 1-10

Persistent link: https://www.econbiz.de/10012495090

The effect of the COVID-19 pandemic on the performance of Turkish banks : a comparative panel data analysis

Omar Ahmad Kachkar; Bwando, William - In: International journal of accounting, auditing and … 20 (2024) 1/2, pp. 155-182

Persistent link: https://www.econbiz.de/10014496733

The impact of COVID-19 on hotel customer satisfaction : evidence from Beijing and Shanghai in China

Sun, Shaolong; Jiang, Fuxin; Feng, Gengzhong; Wang, Shouyang - In: International journal of contemporary hospitality management 34 (2022) 1, pp. 382-406

Persistent link: https://www.econbiz.de/10012798197

Dealing with pandemics : an investigation of the effects of COVID-19 on customers' evaluations of hospitality services

Hu, Feng; Teichert, Thorsten; Deng, Shengliang; Liu, Yong; … - In: Tourism management : research, policies, practice 85 (2021), pp. 1-13

Persistent link: https://www.econbiz.de/10012514396

The power of TQM : analysis of its effects on profitability, productivity and customer satisfaction

Tanninen, Kati; Pummalainen, Kaisu; Sandström, Jaana - In: Total quality management & business excellence : an … 21 (2010) 1/2, pp. 171-184

Persistent link: https://www.econbiz.de/10003957183

Analyzing the influence of COVID-19 on the E-commerce customer's retail experience in the supermarket industry : insights from Brazil

Cunha, Beatriz Moschetta; Lettieri, Carolina Kato; … - In: Logistics 7 (2023) 3, pp. 1-14

Background: E-commerce's convenience, speed, and ability to overcome geographical barriers have made it increasingly popular across industries. This study analyzed the impact of the COVID-19 pandemic on customer experience and satisfaction in supermarket retail e-commerce in the Brazilian...

Persistent link: https://www.econbiz.de/10014393346