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Estimation of penalty costs in service industries
Mitra, Amitava; Patankar, Jayprakash G. - In: Advances in business and management forecasting 9 (2013), pp. 47-57
Persistent link: https://www.econbiz.de/10009745405
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Alleviating the negative waiting experience through the moderating role of service environment : an empirical study
Yunus, Erlinda N.; Sumartoyo - In: International journal of services and operations management 13 (2012) 2, pp. 189-207
Persistent link: https://www.econbiz.de/10009660772
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Unveiling the recovery time zone of tolerance : when time matters in service recovery
Hogreve, Jens; Bilstein, Nicola; Mandl, Leonhard - In: Journal of the Academy of Marketing Science 45 (2017) 6, pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
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Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Qin, Jin; Xu, Fengqin; Wang, Rui - In: The service industries journal 43 (2023) 1/2, pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
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Leadership development outcomes research and the need for a time-sensitive approach
Joseph-Richard, Paul; Edwards, Gareth; Hazlett, Shirley-Ann - In: Human resource development international : HRDI 24 (2021) 2, pp. 173-199
Persistent link: https://www.econbiz.de/10012500606
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On southbound ease and northbound fees : literal consequences of the metaphoric link between vertical position and cardinal direction
Nelson, Leif D.; Simmons, Joseph P. - In: Journal of marketing research : JMR 46 (2009) 6, pp. 715-724
Persistent link: https://www.econbiz.de/10003926901
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Endogenous timing, market research, and demand uncertainty
Shi, Fei - In: Operations research letters 43 (2015) 5, pp. 495-497
Persistent link: https://www.econbiz.de/10011386450
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On Southbound Ease and Northbound Fees : Literal Consequences of the Metaphoric Link between Vertical Position and Cardinal Direction
Nelson, Leif D. - 2012
Consumers are influenced by the metaphoric relationship between cardinal direction and vertical position (i.e., quot;north is upquot;). People think it will take longer to travel north than south (Study 1), that it will cost more to ship to a northern than to a southern location (Studies 2 and...
Persistent link: https://www.econbiz.de/10012713113
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Der Einfluss von Zeitdruck auf moralische und gesundheitliche Aspekte des Nahrungsmittelkaufs
Berneburg, Alma; Sadrieh, Abdolkarim; Schmidt, Katrin - In: Marktorientierte Unternehmensführung - innovative …, (pp. 18-34). 2018
Persistent link: https://www.econbiz.de/10011977881