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Service quality in public serv...
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Service quality
15,755
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service quality
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Han, Heesup
43
Mattila, Anna S.
40
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39
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36
Prentice, Catherine
33
Shahin, Arash
31
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30
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30
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28
Silber, Jacques
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27
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26
Diewert, Walter E.
25
Ravallion, Martin
25
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25
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24
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23
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22
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22
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21
Dibb, Sally
20
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Zhang, Min
20
Zheng, Buhong
20
Balaji, M. S.
19
Gil Saura, Irene
19
Grün, Bettina
19
Knechel, W. Robert
19
Jang, Soocheong
18
Marimon, Frederic
18
Qu, Hailin
18
Sarstedt, Marko
18
Schreyer, Paul
18
Ukko, Juhani
18
Diamantopoulos, Adamantios
17
Gravelle, Hugh
17
Gustafsson, Anders
17
Luu Trong Tuan
17
Righi, Marcelo Brutti
17
Rivkin, Steven G.
17
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ToKnowPress
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Europäische Kommission
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John M. Olin Institute for Employment Practice and Policy
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Center for the Study of Living Standards (CSLS)
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Fakulteta za Management, Univerza na Primorskem
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France St-Hilaire, Vice-President , Research
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Princeton University Press
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1
World Economics Research Programme
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International journal of hospitality management
424
Journal of retailing and consumer services
382
Journal of business research : JBR
351
The service industries journal
299
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
239
The journal of services marketing
216
Public management review
212
International journal of contemporary hospitality management
180
International Journal of Public Sector Management
179
Tourism management : research, policies, practice
175
Auditing : a journal of practice & theory
174
Journal of Services Marketing
154
Journal of air transport management
150
Services marketing quarterly
149
Journal of hospitality marketing & management
148
Journal of travel and tourism marketing
145
European Journal of Marketing
144
The TQM journal : the international review of organizational improvement
138
European journal of operational research : EJOR
134
Cogent business & management
131
International journal of quality & reliability management
125
Insurance / Mathematics & economics
124
Applied economics
123
International journal of productivity and quality management : IJPQM
118
International journal of quality and service sciences
118
Service business
113
Economics letters
109
International journal of services and operations management
109
Journal of service research : JSR
107
Total quality management & business excellence
105
Management science : journal of the Institute for Operations Research and the Management Sciences
104
The accounting review : a publication of the American Accounting Association
104
Health care management review : HCM review
103
International Journal of Bank Marketing
98
International public management journal
97
Journal of health economics
96
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
96
Journal of service management
95
Quality management journal : QMJ
95
Applied economics letters
93
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ECONIS (ZBW)
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Other ZBW resources
2,329
RePEc
1,300
EconStor
292
BASE
74
OLC EcoSci
18
USB Cologne (business full texts)
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1
Developing a scale for measuring service quality in the public sector
Asif, Muhammad
;
Awan, Muhammad
;
Haque, Shahbaz Ul
- In:
International journal of services and operations management
24
(
2016
)
3
,
pp. 418-432
Persistent link: https://www.econbiz.de/10011636001
Saved in:
2
Measuring the importance of attributes in logistics research
Garver, Michael S.
;
Williams, Zachery
;
LeMay, Stephen A.
- In:
The international journal of logistics management
21
(
2010
)
1
,
pp. 22-44
Persistent link: https://www.econbiz.de/10003996704
Saved in:
3
Expanding e-government adoption in an emerging market economy : an exploratory segmentation based on socio-demographic and behavioural variables
Chebaro, Bilal
;
Fakhoury, Rania
;
Baker, David S.
- In:
International journal of business and emerging markets …
12
(
2020
)
3
,
pp. 243-258
Persistent link: https://www.econbiz.de/10012505323
Saved in:
4
Implementing managerial constraints in model-based segmentation : extensions of Kim, Fong, and DeSarbo (2012) with an application to heterogeneous perceptions of service quality
Kim, Sunghoon
;
Blanchard, Simon J.
;
DeSarbo, Wayne
; …
- In:
Journal of marketing research : JMR
50
(
2013
)
5
,
pp. 664-673
Persistent link: https://www.econbiz.de/10010195930
Saved in:
5
Development of a multi-scale model for customer perceived value of electric vehicles
Miao, Rui
;
Xu, Fasheng
;
Zhang, Kai
;
Jiang, Zhibin
- In:
International journal of production research
52
(
2014
)
16
,
pp. 4820-4834
Persistent link: https://www.econbiz.de/10010401784
Saved in:
6
Developing customer-oriented service bundles : the case of Finnish public healthcare
Järvi, Henna
;
Immonen, Mika
;
Pynnönen, Mikko
- In:
International journal of business innovation and research
11
(
2016
)
3
,
pp. 326-344
Persistent link: https://www.econbiz.de/10011667740
Saved in:
7
Service quality, size, and performance of audit firms : consideration of market segments and business strategies
Yang, Yi-Fang
;
Yang, Lee-Wen
;
Lee, Min-Ning
- In:
The international journal of business and finance …
9
(
2015
)
4
,
pp. 51-66
Persistent link: https://www.econbiz.de/10011285362
Saved in:
8
Segmentation of spatially dependent geographical units : model and application
Govind, Rahul
;
Chatterjee, Rabikar
;
Mittal, Vikas
- In:
Management science : journal of the Institute for …
64
(
2018
)
4
,
pp. 1941-1956
Persistent link: https://www.econbiz.de/10011855763
Saved in:
9
Perceived service quality and loyalty of fitness centers' customers : segmenting members through their exercise motives
Tsitskari, E.
;
Tzetzis, G.
;
Konsoulas, D.
- In:
Services marketing quarterly
38
(
2017
)
4
,
pp. 253-268
Persistent link: https://www.econbiz.de/10011798695
Saved in:
10
The implementation of e-government and the trust of citizens in public sector performance : the mediating role of service quality
Nawafleh, Sahem
- In:
International journal of public sector performance …
6
(
2020
)
1
,
pp. 17-35
Persistent link: https://www.econbiz.de/10012178521
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