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Service quality
15,767
Dienstleistungsqualität
14,901
Customer satisfaction
12,930
Kundenzufriedenheit
11,338
Consumer behaviour
7,518
Konsumentenverhalten
7,262
Marktforschung
6,598
Evaluation
6,157
Relationship marketing
5,803
Bewertung
5,801
Beziehungsmarketing
5,734
Market research
4,020
Time
2,672
USA
2,555
Zeit
2,516
Theory
2,503
Theorie
2,494
United States
2,435
Quality management
2,194
Qualitätsmanagement
2,162
Wirtschaftsprüfung
1,755
Financial audit
1,753
Deutschland
1,704
Hospital
1,358
Krankenhaus
1,356
Germany
1,330
Customer service
1,272
Online retailing
1,205
Online-Handel
1,205
Kundenservice
1,165
customer satisfaction
1,163
Health care
1,126
Gesundheitsversorgung
1,100
Satisfaction
1,091
service quality
1,072
E-commerce
1,043
Electronic Commerce
1,034
Product quality
1,027
Job satisfaction
1,011
Produktqualität
1,006
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Undetermined
15,606
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3,542
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Book / Working Paper
26,716
Journal
293
Other
152
Database
1
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Article in journal
28,133
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28,133
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4,420
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4,420
research-article
2,066
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308
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308
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293
Conference paper
256
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256
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164
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158
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152
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108
review
103
viewpoint
81
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39
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non-article
31
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30
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22
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5
Rangliste
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5
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4
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3
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2
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English
32,751
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4,715
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3,331
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105
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58
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44
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32
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10
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8
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8
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8
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7
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6
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2
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Han, Heesup
76
Mattila, Anna S.
61
Svensson, Göran
48
Homburg, Christian
45
Prybutok, Victor R.
45
Bruhn, Manfred
43
Shahin, Arash
41
Gustafsson, Anders
39
Gil Saura, Irene
36
Prentice, Catherine
36
Sharma, Piyush
33
Wong, IpKin Anthony
31
Aksoy, Lerzan
30
McColl-Kennedy, Janet R.
30
Hyun, Sunghyup Sean
29
Sparks, Beverley
29
Edvardsson, Bo
28
Herrmann, Andreas
28
Jang, Soocheong
28
Walsh, Gianfranco
28
Evanschitzky, Heiner
27
Malhotra, Naresh K.
26
O'Cass, Aron
26
Söderlund, Magnus
26
Witell, Lars
26
Kandampully, Jay
25
Park, Jungkun
25
Wirtz, Jochen
25
Green, Paul E.
24
Hanushek, Eric Alan
24
Klaus, Philipp
24
Law, Chun Hung Roberts
24
Ringle, Christian M.
24
Yi, Youjae
24
Hruschka, Harald
23
Prayag, Girish
23
Siciliani, Luigi
23
Zhang, Min
23
Balaji, M. S.
22
Bilgihan, Anil
22
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All
Institute of Economics, Russian Academy of Sciences (RAS)
6
ToKnowPress
5
Gesellschaft für Konsumforschung
4
College of Business
3
Keleti Károly Gazdasági Kar, Óbudai Egyetem
3
University of Western Sydney
3
American Marketing Association
2
Centre de recherches et de documentation sur la consommation
2
Centro italiano per lo studio delle relazioni economiche estere e dei mercati, Roma
2
Cooperazione economica internazionale e mercati
2
Fakulteta za Management, Univerza na Primorskem
2
Institut National de la Consommation
2
Institut für Industrielle Informationstechnik <Karlsruhe>
2
International School for Social and Business Studies, Celje, Slovenia
2
Mediterranean Social Sciences Research Council in Kairo
2
W.E. Upjohn Institute for Employment Research
2
Agriculture Canada
1
Air France
1
American Marketing Association / Task Force on the Development of Marketing Thought
1
Associazione italiana per gli studi di mercato
1
Bristol-Myers
1
Center of Economic Security, Urals Branch
1
Centre de Recherches et de Documentation sur la Consommation
1
Centre for Industry and Innovation Studies
1
Deutsche Gesellschaft für Hauswirtschaft / Fachausschuß Strukturwandel
1
Deutscher Stahlbau-Verband
1
ECOWAS
1
EPA (Europ. Product. Agency)
1
Esso A.G.
1
Europäischer Rechnungshof
1
Gemeinschaft Unabhängiger Staaten / Mežgosudarstvennyj Statističeskij Komitet
1
Gesellschaft Praktizierender Wirtschaftsberater. Arbeitstagung 2/1967 in Bern, 9.6.1967
1
GfK
1
HYSPA
1
Harris Corporation <Melbourne, Fla.>
1
INTARGIA Managementberatung GmbH
1
Institut für Angewandte Wirtschaftsforschung (IAW) Tübingen
1
Institut für Arbeitsmarkt- und Berufsforschung / Projektgruppe Betriebspanel
1
Institut für Textil-Marktforschung v. V.
1
Institut für Wirtschaftsinformatik <Siegen>
1
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Published in...
All
Journal of business research : JBR
574
Journal of retailing and consumer services
566
International journal of hospitality management
562
Journal of marketing research : JMR
431
The service industries journal
378
Journal of Services Marketing
289
The journal of services marketing
273
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
263
Tourism management : research, policies, practice
256
Journal of marketing
244
International journal of contemporary hospitality management
219
Journal of travel and tourism marketing
217
Journal of hospitality marketing & management
204
European Journal of Marketing
191
Auditing : a journal of practice & theory
181
Journal of air transport management
177
Journal of the Academy of Marketing Science
170
Services marketing quarterly
170
Management science : journal of the Institute for Operations Research and the Management Sciences
163
International Journal of Bank Marketing
162
Cogent business & management
159
Overseas business reports : OBR
155
The TQM journal : the international review of organizational improvement
152
Industrial marketing management : the international journal for industrial and high-tech firms
149
International journal of productivity and quality management : IJPQM
142
Journal of service research : JSR
141
Journal of retailing
140
Service business
140
Jahrbuch der Absatz- und Verbrauchsforschung
134
International Journal of Contemporary Hospitality Management
129
International journal of quality & reliability management
128
Marketing Intelligence & Planning
126
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
125
Psychology & marketing
123
International journal of quality and service sciences
121
Journal of service management
120
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
117
International Journal of Quality & Reliability Management
115
International journal of services and operations management
114
Total quality management & business excellence
114
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Source
All
ECONIS (ZBW)
36,181
Other ZBW resources
2,864
RePEc
1,589
EconStor
316
BASE
110
USB Cologne (business full texts)
29
OLC EcoSci
24
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Showing
1
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10
of
41,113
Sort
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articles prioritized
date (newest first)
date (oldest first)
1
Customer experiences as drivers of customer satisfction
Dalla Pozza, Ilaria
- In:
Revue Gestion 2000 : management & prospective
31
(
2014
)
3
,
pp. 115-138
Persistent link: https://www.econbiz.de/10010485120
Saved in:
2
Estimation of penalty costs in service industries
Mitra, Amitava
;
Patankar, Jayprakash G.
- In:
Advances in business and management forecasting
9
(
2013
),
pp. 47-57
Persistent link: https://www.econbiz.de/10009745405
Saved in:
3
Alleviating the negative waiting experience through the moderating role of service environment : an empirical study
Yunus, Erlinda N.
;
Sumartoyo
- In:
International journal of services and operations management
13
(
2012
)
2
,
pp. 189-207
Persistent link: https://www.econbiz.de/10009660772
Saved in:
4
Unveiling the recovery
time
zone of tolerance : when
time
matters in service recovery
Hogreve, Jens
;
Bilstein, Nicola
;
Mandl, Leonhard
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
6
,
pp. 866-883
Persistent link: https://www.econbiz.de/10011779540
Saved in:
5
Pre-service recovery : impact on customer satisfaction and acceptable waiting
time
Qin, Jin
;
Xu, Fengqin
;
Wang, Rui
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 64-84
Persistent link: https://www.econbiz.de/10013540908
Saved in:
6
Vergleichende Analyse der
Kundenzufriedenheit
bei klassischen Befragungen und auf Webseiten mit Hotelbewertungen
Schegg, Roland
;
Fux, Michael
- In:
Social Web im Tourismus : Strategien - Konzepte - …
,
(pp. 203-215)
.
2010
Persistent link: https://www.econbiz.de/10008652782
Saved in:
7
Satisfaction/dissatisfaction and choice tactic refinement for potatoes
McPherson, Mark
;
Dukeshire, Steven
;
Wang-Pruski, Gefu
; …
- In:
Qualitative market research : an international journal
15
(
2012
)
3
,
pp. 309-327
Persistent link: https://www.econbiz.de/10009573210
Saved in:
8
Quality
evaluation
of group-buy websites
Yu, Zhuoxi
;
Wu, Yanqing
;
Zhao, Zhiwen
- In:
Journal of electronic commerce in organizations : the …
14
(
2016
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10011529129
Saved in:
9
Learning from a service guarantee quasi experiment
Chen, Xinlei
;
John, George
;
Hays, Julie M.
;
Hill, Arthur V.
- In:
Journal of marketing research : JMR
46
(
2009
)
5
,
pp. 584-596
Persistent link: https://www.econbiz.de/10003896183
Saved in:
10
The robustness of the effects of consumers' participation in market research : the case of service quality evaluations
Ofir, Chezy
;
Simonson, Itamar
;
Yoon, Song-oh
- In:
Journal of marketing
73
(
2009
)
6
,
pp. 105-114
Persistent link: https://www.econbiz.de/10003901136
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