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Beziehungsmarketing
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Johnson, Michael
90
Johnson, Michael D.
73
Andreassen, Tor Wallin
21
Gustafsson, Anders
12
Herrmann, Andreas
10
Johnson, Michael R.
8
Lervik-Olsen, Line
8
Fornell, Claes
7
Hollenbeck, John R.
7
Keiningham, Timothy L.
7
Wallin Andreassen, Tor
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Aksoy, Lerzan
6
Cooil, Bruce
6
Witell, Lars
6
Edvardsson, Bo
5
Auh, Seigyoung
4
Benkherouf, Lakdere
4
Caulkins, Jonathan P.
4
Colurcio, Maria
4
Diao, Xinshen
4
Feichtinger, Gustav
4
Johnson, Michael A.
4
Jundt, Dustin
4
Kirchain, Randolph
4
Kirchain, Randolph E.
4
Kristensson, Per
4
Natarajarathinam, Malini
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Tragler, Gernot
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Yegorov, Yuri
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Barnes, Christopher M.
3
Castaldo, Sandro
3
Eberly, Marion B.
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Guenzi, Paolo
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Gulati, Ashok
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Hekman, David R.
3
Huber, Frank
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Ilgen, Daniel R.
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Journal of Economic Psychology
7
The economic and labour relations review : ELRR
7
International journal of production economics
6
Academy of Management journal : AMJ
5
Journal of Service Management
5
Journal of economic psychology : research in economic psychology and behavioral economics
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
4
Journal of service management
4
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3
European Journal of Marketing
3
European journal of marketing : EJM
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Marketing intelligence & planning
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Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
3
Quality management journal : QMJ
3
Agricultural Economics
2
American Journal of Agricultural Economics
2
Customer retention in the automotive industry : quality, satisfaction and loyalty
2
Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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European journal of operational research : EJOR
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International Journal of Production Economics
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International Journal of Public Sector Management
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International journal of business information systems : IJBIS
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International journal of services technology and management
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Journal of Services Marketing
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
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Journal of economic behavior & organization : JEBO
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Journal of management : JOM
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MIT sloan management review
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Managing service quality : MSQ ; an international journal
2
Marketing Intelligence & Planning
2
Marketing Science
2
Marketing management : a quarterly business management publication of the American Marketing Association
2
Mathematical methods of operations research
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ECONIS (ZBW)
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OLC EcoSci
75
RePEc
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Other ZBW resources
19
BASE
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1
Joy and disappointment in the hotel experience: managing relationship segments
Johnson, Michael D.
;
Olsen, Line Lervik
;
Andreassen, …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
1
,
pp. 4-30
Persistent link: https://www.econbiz.de/10008170266
Saved in:
2
Social media usage and adoption : are people ready?
Olsen, Line Lervik
;
Andreassen, Tor Wallin
- In:
Harnessing the power of social media and web analytics
,
(pp. 161-180)
.
2014
Persistent link: https://www.econbiz.de/10010340868
Saved in:
3
The differential processing of product category and noncomparable choice alternatives
Johnson, Michael D.
- In:
Journal of consumer research : JCR ; an …
16
(
1989
)
3
,
pp. 300-309
Persistent link: https://www.econbiz.de/10001098568
Saved in:
4
Customer satisfaction in a global economy : challenges for the automobile industry
Johnson, Michael D.
- In:
Automobilmarktforschung : Nutzenorientierung von …
,
(pp. 1-14)
.
1996
Persistent link: https://www.econbiz.de/10001293682
Saved in:
5
Achieving customer satisfaction, loyalty, and retention through strategic alignment
Johnson, Michael D.
- In:
Customer retention in the automotive industry : …
,
(pp. 117-139)
.
1997
Persistent link: https://www.econbiz.de/10001299163
Saved in:
6
Quantifying the effects of product family decisions on material selection : a process-based costing approach
Johnson, Michael
;
Kirchain, Randolph E.
- In:
International journal of production economics
120
(
2009
)
2
,
pp. 653-668
Persistent link: https://www.econbiz.de/10003888542
Saved in:
7
Measuring performance of material handling systems : a conveyor system analysis
Natarajarathinam, Malini
;
Somy, Midhun
;
Johnson, Michael
- In:
International journal of business performance and …
3
(
2011
)
2
,
pp. 167-180
Persistent link: https://www.econbiz.de/10009306317
Saved in:
8
A methodology for modelling comprehensive international procurement costs
Johnson, Michael
;
Sawaya, William J.
;
Natarajarathinam, …
- In:
International journal of production research
51
(
2013
)
18
,
pp. 5549-5564
Persistent link: https://www.econbiz.de/10010196545
Saved in:
9
The effect of customer information during new product development on profits from goods and services
Witell, Lars
;
Gustafsson, Anders
;
Johnson, Michael D.
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1709-1730
Persistent link: https://www.econbiz.de/10010429767
Saved in:
10
Comparing customer satisfaction across industries and countries
Johnson, Michael D.
;
Herrmann, Andreas
;
Gustafsson, Anders
- In:
Journal of economic psychology : research in economic …
23
(
2002
)
6
,
pp. 749-769
Persistent link: https://www.econbiz.de/10001711397
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