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Are retail banks satisfying their customers in Costa Rica?

Hart, Laura Kozloski; Lopez, Jose; Jalbert, Mercedes; … - In: Global journal of business research : GJBR 1 (2007) 2, pp. 73-86

Persistent link: https://www.econbiz.de/10003954219

Factors leading to customer satisfaction : an empirical study of retail banking in Oman

Ananda, S.; Devesh, Sonal - In: International journal of economics and business research 16 (2018) 4, pp. 502-516

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The importance of perceived service value in retail banking services

Pisnik Korda, Aleksandra; Dlačić, Jasmina; Milfelner, … - In: Market : review for marketing theory and practice 28 (2016) 2, pp. 191-212

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Customer defection in retail banking : attitudinal and behavioural consequences of failed service quality

Piha, Lamprini P.; Aulōnitēs, Geōrgios I. - In: Journal of service theory and practice : JSTP 25 (2015) 3, pp. 304-326

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Satisfaction and loyalty of clients towards banking products and services

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FinTech and the customer experience : how to embrace change in macedonian banking industry?

Hristova, Snezhana; Stevčevska-Srbinoska, Dušica; … - In: AICEI proceedings 17 (2022), pp. 208-216

Over the last decade, modern, disruptive innovation and FinTech services have been developing rapidly and are becoming widely used in the banking industry, thereby transforming financial services for customers with both positive and negative implications. Our paper contributes to identifying the...

Persistent link: https://www.econbiz.de/10014229915

Role of trust and customer loyalty in reducing perceived security risk in internet banking

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Customer satisfaction and loyalty : a case study from the banking sector

Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23

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Understanding satisfying service encounters in retail banking : a dyadic perspective

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A Brazilian experience of customer retention and its key drivers in banking service rendering

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