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61
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39
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32
Töpfer, Armin
32
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31
Meyer, Anton
25
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21
Gröppel-Klein, Andrea
21
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20
Huber, Frank
20
Spiller, Achim
20
Hadwich, Karsten
19
Hippner, Hajo
19
Reichwald, Ralf
18
Belk, Russell W.
17
Diller, Hermann
17
Silberer, Günter
17
Ratten, Vanessa
16
Schröder, Hendrik
16
Wilde, Klaus D.
16
Ahlert, Dieter
15
Helmke, Stefan
15
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Link, Jörg
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14
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The Oxford handbook of business groups
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The Oxford handbook of the Ethiopian economy
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Handbook of consumer psychology
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Handbook of research in mobile business : technical, methodological, and social perspectives
36
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
36
Hospitality Development : Hotelprojekte erfolgreich planen und umsetzen
36
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
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The Cornell School of hotel administration handbook of applied hospitality strategy
33
Handbuch Hospitality Management : Managementkonzepte, Wettbewerbskontext, Unternehmenspraxis
32
The Routledge companion to identity and consumption
32
The Second International Conference on Mobile Business : m>Business 2003 ; [Die Konferenz "m>Business" fand vom 23. bis 24. Juni 2003 in Wien statt]
30
The Routledge companion to consumer behavior
28
Transformative consumer research for personal and collective well-being
28
Grundlagen des CRM : Strategie, Geschäftsprozesse und IT-Unterstützung
27
Management in der Hotellerie und Gastronomie : betriebswirtschaftliche Grundlagen
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Kundenorientierte Unternehmensführung : Kundenorientierung - Kundenzufriedenheit - Kundenbindung
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Effektives Customer Relationship Management : Instrumente, Einführungskonzepte, Organisation
24
Handbook on the economics of leisure
24
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
23
Customer Relationship Management : the ultimate guide to efficient use of CRM
21
Handbook of research on mobile marketing management
21
Customer-centric marketing strategies : tools for building organizational performance
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Konzernsteuerrecht : national - international
20
Product experience
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The Oxford handbook of well-being and public policy
20
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
20
Consumer-brand relationships : theory and practice
19
Customer Relationship Management : neue CRM-Best-Practice-Fallstudien und -Konzepte zu Prozessen, Organisation, Mitarbeiterführung und Technologie
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Marketing in the new global order : challenges and opportunities
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Serviceorientierung im Unternehmen : Forum Dienstleistungsmanagement
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Zielgruppen im Konsumentenmarketing : Segmentierungsansätze - Trends - Umsetzung
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Handbook of brand relationships
18
Handbook of research on customer engagement
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Handbook of research on retailer-consumer relationship development
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ECONIS (ZBW)
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1
Moderating role of "consumer characteristics" in the influence of customer
satisfaction
on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
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2
Examining the factors effecting the young consumers' self-service internet banking
satisfaction
and loyalty
Yimam, Ousman Mohammed
;
Yazar, Evrim Erdoğan
- In:
Digital transformation and new approaches in trade, …
,
(pp. 257-283)
.
2022
Persistent link: https://www.econbiz.de/10013448702
Saved in:
3
A critical review of factors affecting tourists' loyalty
Khanh Tung Nguyen
;
Nguyen Dong Phong
- In:
Recent developments in Vietnamese business and finance
,
(pp. 439-462)
.
2021
Persistent link: https://www.econbiz.de/10012799184
Saved in:
4
Relationships among service quality, customer
satisfaction
, word-of-mouth, and customer loyalty : a case study of minimarkets with halal positioning, Jakarta, Indonesia
Aji, Bagus Wicaksono
;
Sri Daryanti
- In:
Business and management issues in the global and …
,
(pp. 279-291)
.
2019
Persistent link: https://www.econbiz.de/10012311744
Saved in:
5
Quality strategies for customer loyalty in an e-service environment : a case of m-banking customers
Vasudeva, Savdeep
- In:
Strategies and tools for managing connected consumers
,
(pp. 46-69)
.
2020
Persistent link: https://www.econbiz.de/10012106733
Saved in:
6
Perceived service quality and customer loyalty : a study of online food delivery applications in platform to customer (P2C) service delivery in Sri Lanka
Dasanayaka, Karawita Dasanayakage Dilmi Umayanchana
; …
- In:
Digital influence on consumer habits : marketing …
,
(pp. 19-36)
.
2024
Persistent link: https://www.econbiz.de/10014552084
Saved in:
7
Front stage with no front-stage employees : customer perceptions of self-service hotels
Höykinpuro, Ritva
- In:
Leadership in spaces and places
,
(pp. 163-180)
.
2015
Persistent link: https://www.econbiz.de/10011318301
Saved in:
8
Kundenorientierung und
Kundenzufriedenheit
Dormann, Christian
;
Zapf, Dieter
-
2007
Persistent link: https://www.econbiz.de/10003427146
Saved in:
9
An empirical study on the integrated framework of E-CRM in online shopping : evaluating the relationships among perceived value,
satisfaction
, and
trust
based on customers’ perspec...
Kim, Changsu
;
Zhao, Weihong
;
Yang, Kyung Hoon
- In:
E-commerce trends for organizational advancement : new …
,
(pp. 136-150)
.
2010
Persistent link: https://www.econbiz.de/10003917829
Saved in:
10
The role of consumer engagement in recovering online service failures : an application of service-dominant logic
Islam, Jamid Ul
;
Rahman, Zillur
;
Hollebeek, Linda D.
- In:
Handbook of research on customer engagement
,
(pp. 456-469)
.
2019
Persistent link: https://www.econbiz.de/10013163406
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