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~type_genre:"Aufsatz in Zeitschrift"
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Relationship marketing
14,891
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14,875
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13,824
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13,803
Customer satisfaction
10,504
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10,494
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9,949
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4,150
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1,403
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1,402
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1,380
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38,112
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4,600
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Han, Heesup
93
Svensson, Göran
70
Mattila, Anna S.
68
Kumar, V.
59
Gil Saura, Irene
51
Homburg, Christian
48
Tadajewski, Mark
46
Prybutok, Victor R.
45
Hollebeek, Linda D.
43
Prentice, Catherine
43
Cheng, T. C. E.
42
Verhoef, Peter C.
41
Smith, Alan D.
40
Hyun, Sunghyup Sean
39
Shahin, Arash
39
Wong, IpKin Anthony
38
Grewal, Dhruv
37
Palmatier, Robert W.
37
Vargo, Stephen L.
37
Bruhn, Manfred
36
Edvardsson, Bo
36
Loureiro, Sandra Maria Correia
36
Walsh, Gianfranco
35
Agnihotri, Raj
34
Naudé, Peter
34
Sharma, Piyush
34
Vrontis, Demetris
34
Zhang, Min
34
Henneberg, Stephan
33
McColl-Kennedy, Janet R.
33
Herrmann, Andreas
32
Hunt, Shelby D.
32
Lusch, Robert F.
31
Wagner, Stephan M.
31
Balaji, M. S.
30
Evanschitzky, Heiner
30
Kumar, Vikas
30
Ruyter, Ko de
30
Thaichon, Park
30
Jang, Soocheong
29
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IMP Group
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Academy of Marketing
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European Operations Management Association
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International Conference on Relationship Marketing <9, 2009, Berlin>
3
Academy of Marketing / Conference <48., 2015, Limerick, Shannon>
2
OECD
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ANZMAC Conference <2019, Wellington>
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Academy of Marketing / Conference <49., 2016, Newcastle-upon-Tyne>
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Australian and New Zealand Marketing Academy
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EurOMA <21., 2014, Palermo>
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EurOMA <22., 2015, Neuenburg, Schweiz>
1
OECD / Committee for Information, Computer and Communications Policy / Working Party on Information Security and Privacy
1
OECD / Committee on Information, Computer and Communications Policy / Working Party on the Information Economy
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QUIS <11, 2009, Wolfsburg>
1
QUIS <13, 2013, Karlstad>
1
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Journal of business research : JBR
1,089
Industrial marketing management : the international journal for industrial and high-tech firms
1,086
Journal of retailing and consumer services
839
International journal of hospitality management
665
International journal of production economics
525
The service industries journal
463
The journal of business & industrial marketing
420
International journal of production research
402
The journal of services marketing
365
European journal of operational research : EJOR
304
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
291
Tourism management : research, policies, practice
282
Journal of the Academy of Marketing Science
281
International journal of contemporary hospitality management
268
Journal of travel and tourism marketing
250
Journal of hospitality marketing & management
235
Journal of strategic marketing
232
Cogent business & management
214
Journal of marketing
202
Services marketing quarterly
202
Journal of marketing management : MM
197
Journal of service research : JSR
197
Journal of service management
189
Management science : journal of the Institute for Operations Research and the Management Sciences
189
Asia Pacific journal of marketing and logistics
186
European journal of marketing : EJM
185
Auditing : a journal of practice & theory
181
Journal of air transport management
171
Journal of retailing
169
Psychology & marketing
169
Journal of purchasing and supply management
167
International journal of electronic customer relationship management : IJECRM
166
The TQM journal : the international review of organizational improvement
164
Journal of business-to-business marketing
162
Service business
159
International journal of services and operations management
153
Marketing intelligence & planning
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International journal of productivity and quality management : IJPQM
151
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
150
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
144
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ECONIS (ZBW)
38,112
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1
More is not always better : the impact of value co-creation fit on B2B and B2C customer satisfaction
Gligor, David M.
;
Maloni, Michael J.
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 209-237
Persistent link: https://www.econbiz.de/10013347430
Saved in:
2
Customer satisfaction as a marketing concept in higher education
Andrlic, Berislav
;
Budic, Hrvoje
;
Pismis, Vjekoslav
- In:
Analele ştiinţifice ale Univerşităţii Alexandru …
60
(
2013
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10010390508
Saved in:
3
Determining customer satisfaction and loyalty from a value co-creation perspective
Woratschek, Herbert
;
Horbel, Chris
;
Popp, Bastian
- In:
The service industries journal
40
(
2020
)
11/12
,
pp. 777-799
Persistent link: https://www.econbiz.de/10012260352
Saved in:
4
Supplier market orientation and accommodation of the customer in different relationship phases
Hsieh, Yi-Ching
;
Chiu, Hung-Chang
;
Hsu, Yi-Chieh
- In:
Industrial marketing management : the international …
37
(
2008
)
4
,
pp. 380-393
Persistent link: https://www.econbiz.de/10003733183
Saved in:
5
B2B relationship calculus : quantifying resource effects in service-dominant logic
DeLeon, Anthony J.
;
Chatterjee, Sharmila C.
- In:
Journal of the Academy of Marketing Science
45
(
2017
)
3
,
pp. 402-427
Persistent link: https://www.econbiz.de/10011685005
Saved in:
6
Customer betrayal and retaliation : when your best customers become your worst enemies
Grégoire, Yany
;
Fisher, Robert J.
- In:
Journal of the Academy of Marketing Science
36
(
2008
)
2
,
pp. 247-261
Persistent link: https://www.econbiz.de/10003725646
Saved in:
7
The value co-creation process as a determinant of customer satisfaction
Vega-Vazquez, Manuela
;
Revilla-Camacho, María Ángeles
; …
- In:
Management decision : MD
51
(
2013
)
10
,
pp. 1945-1953
Persistent link: https://www.econbiz.de/10010198589
Saved in:
8
Value cocreation in service interactions : dimensions and antecedents
Neghina, Carmen
;
Caniëls, Marjolein
;
Bloemer, Johanna M.
; …
- In:
Marketing theory
15
(
2015
)
2
,
pp. 221-242
Persistent link: https://www.econbiz.de/10011494612
Saved in:
9
Value co-creation : factors affecting discretionary effort exertion
Aggarwal, Praveen
;
Basu, Amiya K.
- In:
Services marketing quarterly
35
(
2014
)
4
,
pp. 321-336
Persistent link: https://www.econbiz.de/10010465663
Saved in:
10
Development of a brand community engagement model : a service-dominant logic perspective
Haverila, Kai
;
Haverila, Matti
;
McLaughlin, Caitlin
- In:
Journal of consumer marketing
39
(
2022
)
2
,
pp. 166-179
Persistent link: https://www.econbiz.de/10013165325
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