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~type_genre:"Aufsatz in Zeitschrift"
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Service quality
13,782
Dienstleistungsqualität
13,761
Customer satisfaction
10,457
Kundenzufriedenheit
10,447
Measurement
8,415
Messung
8,264
Gesundheitswesen
6,962
Health care system
6,929
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6,636
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6,636
Health care
6,627
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6,519
Krankenhaus
6,218
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6,199
Beziehungsmarketing
5,265
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5,265
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3,734
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3,733
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3,361
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3,358
Quality management
2,230
Qualitätsmanagement
2,228
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1,677
Wirtschaftsprüfung
1,677
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1,598
Preventive care
1,597
Gesundheitspolitik
1,446
Health policy
1,445
Gesundheitskosten
1,255
Health care costs
1,255
Patients
1,229
Patienten
1,224
Health
1,205
Satisfaction
1,192
Arbeitszufriedenheit
1,185
Job satisfaction
1,185
India
1,154
Indien
1,154
Gesundheit
1,138
Online retailing
1,106
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Undetermined
17,187
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3,841
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Article
41,458
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396
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Aufsatz in Zeitschrift
Article in journal
41,854
Graue Literatur
13,159
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13,159
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11,215
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10,132
Aufsatz im Buch
7,285
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7,285
Hochschulschrift
2,698
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2,173
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2,173
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1,944
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1,294
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944
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944
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767
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767
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108
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Han, Heesup
82
Siciliani, Luigi
64
Mattila, Anna S.
58
Prybutok, Victor R.
45
Svensson, Göran
41
Gil Saura, Irene
35
Prentice, Catherine
35
Shahin, Arash
34
Jang, Soocheong
33
Gravelle, Hugh
31
Hyun, Sunghyup Sean
31
McColl-Kennedy, Janet R.
31
Wong, IpKin Anthony
31
Bartram, Timothy
27
Schreyögg, Jonas
27
Sparks, Beverley
27
Cutler, David M.
26
Prayag, Girish
26
Zweifel, Peter
26
Kim, Woo Gon
25
Propper, Carol
25
Walsh, Gianfranco
25
Edvardsson, Bo
24
Law, Chun Hung Roberts
24
Park, Jungkun
24
Sharma, Piyush
24
Sutton, Matt
24
Söderlund, Magnus
24
Aksoy, Lerzan
23
Hanushek, Eric Alan
23
Qu, Hailin
23
Street, Andrew
23
Witell, Lars
23
Bilgihan, Anil
22
Dranove, David
22
Gustafsson, Anders
22
Lee, Choong-Ki
22
Balaji, M. S.
21
Gaynor, Martin
21
Klaus, Philipp
21
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Europäische Kommission
20
Schattauer GmbH
6
OECD
5
BKK Dachverband
3
Europäischer Wirtschafts- und Sozialausschuss
3
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
3
Deutschland / Bundesministerium für Gesundheit
2
Deutschland / Bundesregierung
2
Institute of Policy Studies of Sri Lanka
2
MWV Medizinisch Wissenschaftliche Verlagsges. mbH & Co. KG
2
Multicare Study Group
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing
1
African Economic Research Consortium
1
Alzheimer's Disease Neuroimaging Initiative
1
Australian and New Zealand Marketing Academy
1
Bread for the World Institute <Washington, DC>
1
Brussels European and Global Economic Laboratory
1
Business Economics Forum <15, 1997, Montgomery, Ala.>
1
Conference Current Research on Medical Malpractice Liability <2006, Chicago, Ill.>
1
Conference for Needs-Based Model Development for Pharmacy <1991, Santa Fe, NM>
1
Conference on Public - Private Partnerships in Health Care <1989, Kuala Lumpur>
1
Cornell University
1
Council for Social Development
1
EURO <23, 2009, Bonn>
1
Economic Policy Conference <21, 1996, Saint Louis, Mo.>
1
European Conference on Knowledge Management <13, 2012, Cartagena>
1
European Workshop on Econometrics and Health Economics <17, 2008, Coimbra>
1
European Workshop on Econometrics and Health Economics <18, 2009, Cagliari>
1
Fachhochschule für Technik und Wirtschaft Berlin
1
Federal Reserve Bank of New York
1
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1
IMA Conference on Quantitative Modelling in the Management of Health and Social Care <8., 2016, London>
1
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1
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1
Institute of Economic and Resources Management <Peking>
1
International Conference on Quantitative Modelling in the Management of Health and Social Care <7., 2013, London>
1
International Organisational Behaviour in Healthcare Conference <10., 2016, Cardiff>
1
International Organisational Behaviour in Healthcare Conference <9., 2014, Kopenhagen>
1
International Organization for Migration
1
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All
International journal of hospitality management
692
Journal of business research : JBR
568
Journal of retailing and consumer services
563
Journal of health economics
555
Health economics
431
The service industries journal
399
Journal of health organization and management
384
Health care management review : HCM review
379
The European journal of health economics : HEPAC ; health economics in prevention and care
362
European journal of operational research : EJOR
318
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
299
Tourism management : research, policies, practice
295
Health care management science
292
The journal of services marketing
289
International journal of contemporary hospitality management
275
Applied economics
238
Health economics review
227
Journal of travel and tourism marketing
217
Journal of hospitality marketing & management
216
Health affairs : at the intersection of health, health care, and policy
206
Management science : journal of the Institute for Operations Research and the Management Sciences
205
Technological forecasting & social change : an international journal
188
The TQM journal : the international review of organizational improvement
185
Cogent business & management
183
Auditing : a journal of practice & theory
177
Services marketing quarterly
170
Journal of air transport management
168
Health marketing quarterly
165
Socio-economic planning sciences : the international journal of public sector decision-making
162
International journal of productivity and quality management : IJPQM
153
International journal of production research
152
Journal of service research : JSR
149
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
148
International journal of quality & reliability management
146
World development : the multi-disciplinary international journal devoted to the study and promotion of world development
146
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
142
The American economic review
141
Service business
139
International journal of quality and service sciences
137
International journal of services and operations management
137
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ECONIS (ZBW)
41,854
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1
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of
41,854
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1
An integrated methodology for evaluating patient service quality
Materla, Tejaswi
;
Cudney, Elizabeth A.
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1738-1759
Persistent link: https://www.econbiz.de/10012385057
Saved in:
2
Validating service quality (SERVQUAL) in
healthcare
: measuring patient satisfaction using their perceptions in Jordan
Ibrahim, Mohammed Shaker
- In:
Journal of information & knowledge management : JIKM
19
(
2020
)
1
,
pp. 2040021-1-2040021-13
Persistent link: https://www.econbiz.de/10012292689
Saved in:
3
Patient satisfaction analysis using a multi-criteria analysis method : the case of the NHS in Greece
Drosos, Dimitris
;
Tsotsolas, Nikos
;
Skordoulis, Michalis
; …
- In:
International journal of productivity and quality …
25
(
2018
)
4
,
pp. 491-505
Persistent link: https://www.econbiz.de/10011988637
Saved in:
4
Factors affecting patient satisfaction : an exploratory study for quality management in the
health-care
sector
Kamra, Vishal
;
Sing, Harjot
;
De, Kalyan Kumar
- In:
Total quality management & business excellence : an …
27
(
2016
)
9/10
,
pp. 1013-1027
Persistent link: https://www.econbiz.de/10011687813
Saved in:
5
Patient satisfaction with
healthcare
services : a critical review
Ferrand, Yann B.
;
Siemens, Jennifer
;
Weathers, Danny
; …
- In:
Quality management journal : QMJ
23
(
2016
)
4
,
pp. 6-22
Persistent link: https://www.econbiz.de/10011603770
Saved in:
6
Using an adapted approach to the Kano model to identify patient needs from various patient roles
Gustavsson, Susanne
;
Gremyr, Ida
;
Sarenmalm, Elisabeth Kenne
- In:
The TQM journal : the international review of …
28
(
2016
)
1
,
pp. 151-162
Persistent link: https://www.econbiz.de/10011534398
Saved in:
7
How service design can improve the patient experience
Rego, Sofia
;
Pereira, Leandro
;
Dias, Álvaro Lopes
; …
- In:
International journal of services, economics and management
13
(
2022
)
4
,
pp. 410-449
Persistent link: https://www.econbiz.de/10013552729
Saved in:
8
Determinants of patient satifaction with
hospital
service quality in the context of Iranian health care market
Noorossana, Rassoul
;
Delshad, Adel Talaei
;
Nayebpour, …
- In:
International journal of operations and quantitative …
27
(
2021
)
3
,
pp. 287-302
Persistent link: https://www.econbiz.de/10013362104
Saved in:
9
Seeking intelligence from patient experience using text mining : analysis of emergency department data
Varanasi, Padmini
;
Tanniru, Mohan
- In:
Information systems management
32
(
2015
)
3
,
pp. 220-228
Persistent link: https://www.econbiz.de/10011412961
Saved in:
10
A five-senses perspective to quality in hospitals
Ugolini, Marta Maria
;
Rossato, Chiara
;
Baccarani, Claudio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 284-299
Persistent link: https://www.econbiz.de/10010341264
Saved in:
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