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~type_genre:"Aufsatz in Zeitschrift"
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Customer satisfaction
10,445
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Marketing management
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7,220
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2,048
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1,553
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904
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903
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26,116
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Han, Heesup
75
Eling, Martin
42
Mattila, Anna S.
39
Svensson, Göran
37
Kumar, V.
34
Vrontis, Demetris
32
Clark, Andrew E.
29
Gil Saura, Irene
29
O'Cass, Aron
29
Prentice, Catherine
29
Wong, IpKin Anthony
29
Loureiro, Sandra Maria Correia
28
Oswald, Andrew J.
28
Melewar, T. C.
27
Powdthavee, Nattavudh
27
Hyun, Sunghyup Sean
26
Schmeiser, Hato
26
Stutzer, Alois
26
Frey, Bruno S.
25
Graham, Carol
25
Homburg, Christian
25
Sharma, Piyush
25
Welsch, Heinz
25
Becchetti, Leonardo
24
Prybutok, Victor R.
24
Sirgy, M. Joseph
24
Söderlund, Magnus
23
Bang, Nguyen
22
Morgan, Neil A.
22
Pitt, Leyland F.
22
Prayag, Girish
22
Cummins, John David
21
Jang, Soocheong
21
Lee, Choong-Ki
21
Shahin, Arash
21
Aksoy, Lerzan
20
Bilgihan, Anil
20
Gustafsson, Anders
20
Hult, G. Tomas M.
20
Walsh, Gianfranco
20
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Central Bank of Nigeria / Statistical Surveys Office
4
Academy of Marketing
2
Academy of Marketing / Conference <49., 2016, Newcastle-upon-Tyne>
2
Europäische Kommission
2
ANZMAC Conference <2019, Wellington>
1
Academy of Marketing Science
1
Air Transport Research Society
1
Australian and New Zealand Marketing Academy
1
Conference on Law and Happiness <2007, Chicago, Ill.>
1
Deutscher Verein für Versicherungswissenschaft
1
Deutscher Verein für Versicherungswissenschaft / Jahrestagung <2018, München>
1
Europäische Union / Rat
1
Europäischer Wirtschafts- und Sozialausschuss
1
GIGA German Institute of Global and Area Studies
1
IARFIC <2., 2013, Vancouver, British Columbia>
1
International Conference from GDP to Well-Being: Economics on the Road to Sustainability <2009, Ancona>
1
International Conference on National Brand & Private Label Marketing <1., 2014, Barcelona>
1
National Association of Insurance Commissioners / ERISA Working Group
1
OECD / Insurance Committee
1
Philippinen / National Statistics Office
1
Symposium on Convergence, Interconnectedness, and Crises: Insurance and Banking <2011, Philadelphia, Pa.>
1
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Journal of business research : JBR
686
Journal of retailing and consumer services
519
International journal of hospitality management
404
Industrial marketing management : the international journal for industrial and high-tech firms
325
The Geneva papers on risk and insurance - issues and practice : an official journal of the Geneva Association
259
Journal of strategic marketing
258
The journal of services marketing
216
The service industries journal
216
Tourism management : research, policies, practice
207
Zeitschrift für die gesamte Versicherungswissenschaft : Zeitschrift des Deutschen Vereins für Versicherungswissenschaft e.V.
200
Journal of travel and tourism marketing
197
European journal of marketing : EJM
189
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
184
Journal of hospitality marketing & management
176
Journal of the Academy of Marketing Science
176
Cogent business & management
162
International journal of contemporary hospitality management
160
Journal of marketing management : MM
159
The journal of business & industrial marketing
153
Journal of marketing
151
Journal of economic behavior & organization : JEBO
138
Psychology & marketing
137
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
133
Asia Pacific journal of marketing and logistics
130
The journal of risk and insurance : the journal of the American Risk and Insurance Association
127
Marketing intelligence & planning
119
Journal of marketing communications
115
Services marketing quarterly
115
Tourism management perspectives : TMP
113
International journal of happiness and development
110
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
104
Journal of air transport management
95
Journal of service research : JSR
94
The TQM journal : the international review of organizational improvement
93
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
92
Management science : journal of the Institute for Operations Research and the Management Sciences
92
Service business
92
Ecological economics : the transdisciplinary journal of the International Society for Ecological Economics
91
Insurance / Mathematics & economics
90
Journal of business ethics : JOBE
89
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Source
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ECONIS (ZBW)
26,116
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1
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1
Evaluation of the influence of a chosen element of
insurance
companies' employees behaviour on specific aspects of
customer
relations management
Grzebieniak, Andrzej
- In:
Olsztyn economic journal
8
(
2013
)
2
,
pp. 177-187
Persistent link: https://www.econbiz.de/10010506161
Saved in:
2
How to lengthen, deepen and broaden
customer
-firm relationships with online financial services?
Liang, Chiung-ju
;
Chen, Hui-ju
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 218-231
Persistent link: https://www.econbiz.de/10003916764
Saved in:
3
Service trust, loyalty, and
satisfaction
: do clients prefer
insurance
firms or agencies?, evidence from Turkey
Acikdilli, Gaye
;
Soylu, Abdullah Bugra
- In:
Copernican Journal of Finance & Accounting : CJF&A
12
(
2023
)
2
,
pp. 9-26
Persistent link: https://www.econbiz.de/10014525463
Saved in:
4
Be happy, be loyal? : exploring drivers for renewal of mobile-delivered index
insurance
Kirchner, Ella
;
Mußhoff, Oliver
- In:
The journal of development studies
60
(
2024
)
6
,
pp. 831-847
Persistent link: https://www.econbiz.de/10014548340
Saved in:
5
Case study of the insured persons
satisfaction
with the assistance centre
Janeš, Aleksander
;
Frančeškin, Martina
- In:
Management
15
(
2020
)
2
,
pp. 121-136
Persistent link: https://www.econbiz.de/10012642625
Saved in:
6
Examining the influence of service reliability on
customer
satisfaction
in the
insurance
industry in Kenya
Chege, Catherine Njoki
-
2021
Persistent link: https://www.econbiz.de/10012594001
Saved in:
7
Measuring
customer
experience in bancassurance : an empirical study
Choudhury, Mousumi
;
Singh, Ranjit
;
Saikia, Hemanta
- In:
Market : review for marketing theory and practice
28
(
2016
)
1
,
pp. 47-62
Persistent link: https://www.econbiz.de/10011708923
Saved in:
8
Service quality, customers’
satisfaction
, and profitability : an empirical study of Saudi Arabian
insurance
sector
Ali, Anis
;
Tausif, Mohammad Rumzi
- In:
Investment management and financial innovations
15
(
2018
)
2
,
pp. 232-247
Persistent link: https://www.econbiz.de/10012055447
Saved in:
9
A comparative analysis of customers’
satisfaction
for conventional and Islamic
insurance
companies in Pakistan
Janjua, Pervez Zamurrad
;
Akmal, Muhammad
- In:
International journal of economics and finance
6
(
2014
)
4
,
pp. 36-50
Persistent link: https://www.econbiz.de/10010347753
Saved in:
10
Measuring customers'
satisfaction
in bancassurance channel : an investigation using gap model
Choudhury, Mousumi
;
Singh, Ranjit
- In:
Bank parikrama : a journal of banking & finance : …
44/45
(
2020/2021
)
3/4/1/2
,
pp. 43-69
Persistent link: https://www.econbiz.de/10014323415
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