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Marketing for rainmakers : 52 rules of engagement to attract and retain customers for life
Fragasso, Philip M. - 2008
Persistent link: https://www.econbiz.de/10004918566
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Coordinate implementation of customer service strategies
Jackson, Pamela - 2003
Persistent link: https://www.econbiz.de/10004508496
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A complete and balanced service scorecard : creating value through sustained performance improvement
Tyagi, Rajesh Kumar; Gupta, Praveen - 2008 - 1. pr.
Persistent link: https://www.econbiz.de/10004917977
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Building a customer service culture : the seven service elements of customer success
Martinez, Mario; Hobbi, Bob - 2008
Persistent link: https://www.econbiz.de/10004921435
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Strategic marketing management : planning, implementation and control
Wilson, Richard M. S. - 2005 - 3. ed.
Persistent link: https://www.econbiz.de/10004132566
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The psychology behind trademark infringement and counterfeiting
Zaichkowsky, Judith Lynne - 2006
Persistent link: https://www.econbiz.de/10004869013
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Creating market insight : how firms create value from market understanding
Smith, Brian Drew; Raspin, Paul G. - 2008
Persistent link: https://www.econbiz.de/10004907296
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The development of marketing management : the case of the USA c.1910-1940
Usui, Kazuo - 2008
Persistent link: https://www.econbiz.de/10004913735
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Changing the channel : 12 easy ways to make millions for your business
Masterson, Michael; Tribby, Maryellen - 2009
Persistent link: https://www.econbiz.de/10004925915
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Prove it before you promote it : how to take the guesswork out of marketing
Cuno, Steve - 2008
Persistent link: https://www.econbiz.de/10004927156