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EVALUATING THE IMPACT OF BANKI...
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Dienstleistungsqualität
159
Service quality
159
Customer satisfaction
107
Kundenzufriedenheit
107
Consumer behaviour
67
Konsumentenverhalten
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Beziehungsmarketing
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Qualitätsmanagement
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Produktqualität
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Online-Handel
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Arbeitszufriedenheit
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10
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Undetermined
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51
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Conference paper
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22,312
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Graue Literatur
2,644
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2,644
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2,197
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2,140
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2,140
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2,118
Hochschulschrift
1,123
Thesis
855
Collection of articles of several authors
360
Sammelwerk
360
Case study
286
Fallstudie
286
Konferenzbeitrag
246
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217
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186
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123
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108
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108
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98
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Gijón, Covadonga
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Martínez, Luis
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Abate, Serafino
2
Araujo P., Maria Daniela
2
Ariyanti, M.
2
Bahia, Kalvin
2
Bangsawan, Satria
2
Cassia, Fabio
2
Castells, Pau
2
Cronemyr, Peter
2
Indrawati
2
Lagrosen, Stefan Olof
2
M. S. Mahrinasari
2
Molina, José Manuel
2
Nuttawut Rojniruttikul
2
Pandjaitan, Dorothy Haratua Rouly
2
Psomas, Evangelos
2
Raharjo, Hendry
2
Rönnbäck, Åsa
2
Thawesaengskulthai, Natcha
2
Tontini, Gerson
2
Ugolini, Marta Maria
2
Wongrukmit, Patcharin
2
Zhang, Min
2
Abdullrahim, Najat
1
Abouee-Mehrizi, Hossein
1
Abu Bakar bin Abdul Hamid
1
Adamec, Jan
1
Adjei, Emmanuel Kofi
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Agrawal, Jyoti
1
Agyapong, Gloria Kakrabah-Quarshie
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1
Akbar, M. A.
1
Al-Ghazali, Basheer Mohammed
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AlShareef, Mohammed Abdullah
1
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Alexandra, M. O.
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Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
International journal of quality and service sciences
14
The TQM journal : the international review of organizational improvement
11
Business process management journal
7
International journal of economics and financial issues : IJEFI
7
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
6
Research in transportation economics
6
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
6
The international review of retail, distribution and consumer research
5
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
3
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
3
Interdisciplinary management research XVI ; 1
3
International journal of auditing : IJA
3
Journal of health organization and management
3
Journal of marketing management : MM
3
Journal of service theory and practice
3
Managing learning organization in industry 4.0 : proceedings of the International Seminar and Conference on Learning Organization (ISCLO 2019), Bandung, Indonesia, October 9-10, 2019
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Reinventing management strategies : the design for future ; issues in marketing and finance
3
South Asian journal of management : SAJM
3
Telecommunications policy : the international journal of digital economy, data sciences and new media
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
Inequality, taxation and intergenerational transmission
2
Information technology and management
2
Journal of financial services marketing : JFSM
2
Perspektiven für die Agrar- und Ernährungswirtschaft nach der Liberalisierung : 55. Jahrestagung der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e. V. vom 23. bis 25. September 2015
2
Proceedings of the 5th International Conference on Economic Management and Green Development
2
Proceedings of the ENTRENOVA - ENTerprise REsearch InNOVAtion Conference (Online)
2
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
2
Smart Technologies for Organizations : Managing a Sustainable and Inclusive Digital Transformation
2
The American economic review
2
Tourism economics : the business and finance of tourism and recreation
2
Zwischen Marktversagen und Medienvielfalt : Medienmärkte im Fokus neuer medienökonomischer Anwendungen ; [... Workshop ... "Vom Theorien-Diskurs zur Theorien-Anwendung! - Anwendung und Erklärungspotenzial theoretischer Ansätze für medienökonomische Fragestellungen" ...]
2
8. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 9. November 2010, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
1
AICEI proceedings
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ECONIS (ZBW)
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1
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
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2
Internal customer satisfaction improvement with QFD technique
Camgöz-Akdağ, Hatice
;
Imer, H. Pınar
;
Ergin, K. Nazlı
- In:
Business process management journal
22
(
2016
)
5
,
pp. 957-968
Persistent link: https://www.econbiz.de/10011609787
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3
The importance of service quality in British Muslim's choice of an Islamic or non-Islamic bank account
Abdullrahim, Najat
;
Robson, Julie
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
2
,
pp. 54-63
Persistent link: https://www.econbiz.de/10011753000
Saved in:
4
Hospital service quality preferences among culture diversity
Wongrukmit, Patcharin
;
Thawesaengskulthai, Natcha
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 908-922
Persistent link: https://www.econbiz.de/10010393799
Saved in:
5
Exploring the mediating role of affective and cognitive satisfaction on the effect of service quality on
loyalty
Hartono, Markus
;
Raharjo, Hendry
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 971-985
Persistent link: https://www.econbiz.de/10011440757
Saved in:
6
The effects of O2O service factors on sequel service adoption : O2O service quality dimensions and perceived fit
Kang, Dayoung
;
Kim, Seongcheol
-
2018
considered is users' fit
perception
between the parent and the sequel O2O service. To empirically test the conceptual model, this … influencing both O2O
loyalty
and intention to use a sequel service. …
Persistent link: https://www.econbiz.de/10012005454
Saved in:
7
Enjoying
loyalty
: the relationship between service quality, customer satisfaction, and behavioral intentions in public transit
Van Lierop, Dea
;
El-Geneidy, Ahmed
- In:
Research in transportation economics
59
(
2016
),
pp. 50-59
Persistent link: https://www.econbiz.de/10011706711
Saved in:
8
Does outcome quality matter? : an investigation in the context of banking services in an emerging market
Jain, Sonali
;
Jain, Sanjay K.
- In:
The journal of consumer marketing
32
(
2015
)
5
,
pp. 341-355
Persistent link: https://www.econbiz.de/10011480640
Saved in:
9
Service quality in an Australian private dental network
Baldwin, Alan Edward
- In:
The TQM journal : the international review of …
26
(
2014
)
4
,
pp. 360-367
Persistent link: https://www.econbiz.de/10010384631
Saved in:
10
SMEs' switching behavior in the natural gas market
Vigolo, Vania
;
Cassia, Fabio
- In:
The TQM journal : the international review of …
26
(
2014
)
3
,
pp. 300-307
Persistent link: https://www.econbiz.de/10010341262
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