Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~type_genre:"Konferenzbeitrag"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Service Quality and Management
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Quality management
174
Qualitätsmanagement
173
Dienstleistungsqualität
159
Service quality
159
Relationship marketing
137
Beziehungsmarketing
136
Consumer behaviour
87
Konsumentenverhalten
87
Customer satisfaction
79
Kundenzufriedenheit
79
Product quality
24
Produktqualität
24
Einzelhandel
23
Retail trade
23
E-commerce
21
Electronic Commerce
21
Hospital
21
Krankenhaus
21
Online retailing
21
Online-Handel
21
Standardization
21
Gesundheitsversorgung
20
Health care
20
Higher education institution
20
Hochschule
20
Standardisierung
20
Business process management
18
Financial audit
18
Firm performance
18
Prozessmanagement
18
Unternehmenserfolg
18
Wirtschaftsprüfung
18
Brand management
17
Internet marketing
17
Markenführung
17
Online-Marketing
17
Gesundheitswesen
16
Health care system
16
Theorie
16
Theory
16
more ...
less ...
Online availability
All
Undetermined
207
Free
50
Type of publication
All
Article
381
Book / Working Paper
31
Type of publication (narrower categories)
All
Konferenzbeitrag
Article in journal
32,790
Aufsatz in Zeitschrift
32,790
Aufsatz im Buch
6,296
Book section
6,296
Graue Literatur
3,863
Non-commercial literature
3,863
Hochschulschrift
2,886
Working Paper
2,880
Arbeitspapier
2,613
Thesis
2,283
Collection of articles of several authors
1,438
Sammelwerk
1,438
Case study
997
Fallstudie
997
Aufsatzsammlung
821
Konferenzschrift
543
Bibliografie enthalten
504
Bibliography included
504
Conference paper
412
Lehrbuch
371
Ratgeber
358
Conference proceedings
330
Guidebook
330
Dissertation u.a. Prüfungsschriften
313
Textbook
313
Article
193
Amtsdruckschrift
190
Government document
190
Handbook
190
Handbuch
190
Collection of articles written by one author
128
Sammlung
128
Forschungsbericht
83
Glossar enthalten
72
Glossary included
72
Reprint
71
Mehrbändiges Werk
52
Multi-volume publication
52
Research Report
52
more ...
less ...
Language
All
English
375
German
33
French
2
Italian
2
Author
All
He, Zhen
4
Jochem, Roland
4
Anttila, Juhani
3
Bolboli, Seyed Amir
3
Cronemyr, Peter
3
Jurburg, Daniel
3
M. S. Mahrinasari
3
Markendahl, Jan
3
Martínez, Luis
3
Reiche, Markus
3
Schmitt, Robert
3
Viles, Elisabeth
3
Zhang, Min
3
Šindelář, Michal
3
Abate, Serafino
2
Alič, Milena
2
Araujo P., Maria Daniela
2
Ariyanti, M.
2
Bahia, Kalvin
2
Bangsawan, Satria
2
Bernardo, Merce
2
Camgöz-Akdağ, Hatice
2
Casadesús, Martí
2
Cassia, Fabio
2
Castells, Pau
2
Chen, Chi-Kuang
2
Dahlgaard, Jens Jörn
2
Douglas, Jacqueline
2
Grönroos, Christian
2
Gázquez-Abad, Juan Carlos
2
Gómez-Suárez, Mónica
2
Holzmüller, Hartmut H.
2
Indrawati
2
Jaca, Carmen
2
Jussila, Kari
2
Kiveu, Christopher W.
2
Klute-Wenig, Sandra
2
Lagrosen, Stefan Olof
2
Lenning, Jan
2
Lilja, Johan
2
more ...
less ...
Institution
All
Al-Gehaz Al-Qawmy l-Tanzeem Al-Etisalat
1
Published in...
All
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
46
The TQM journal : the international review of organizational improvement
42
International journal of quality and service sciences
22
Business process management journal
14
Industrial marketing management : the international journal for industrial and high-tech firms
10
International journal of quality & reliability management
9
The international review of retail, distribution and consumer research
9
Journal of business research : JBR
8
The future opportunities and challenges of business in digital era 4.0 : proceedings of the 2nd International Conference on Economics, Business and Entrepreneurship (ICEBE 2019), Bandar Lampung, Indonesia, 1 November, 2019
8
Trends zur Handhabung von Komplexität im Qualitätsingenieurwesen
8
Understanding digital industry : proceedings of the Conference on Managing Digital Industry, Technology and Entrepreneurship (CoMDITE 2019), July 10-11, 2019, Bandung, Indonesia
8
International journal of economics and financial issues : IJEFI
7
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
6
Research in transportation economics
6
Interdisciplinary management research XVI ; 1
5
Advances in National Brand and Private Label Marketing : 10th International Conference, 2023
4
Business horizons
4
Corporate Practices: Policies, Methodologies, and Insights in Organizational Management : International Conference on Entrepreneurship and the Economy in an Era of Uncertainty 2023
4
Dialogmarketing Perspektiven 2018/2019 : Tagungsband 13. wissenschaftlicher interdisziplinärer Kongress für Dialogmarketing
4
Driving Quality Management and Sustainability in VUCA Environments : 4th International Conference on Quality Innovation and Sustainability (ICQIS), Setubal, Portugal, May 22-23, 2023
4
Journal of health organization and management
4
9. Münsteraner Facility-Management-Tag : [Tagungsband ... Termin: 8. November 2011, Ort: Messe- und Congress-Centrum Halle Münsterland, Münster]
3
International journal of auditing : IJA
3
International journal of production economics
3
Journal of marketing management : MM
3
Journal of service theory and practice
3
Proceedings of the IWEMB 2019 : Third International Workshop on Entrepreneurship in Electronic and Mobile Business : Vestfold, Norway, September 30-October 1, 2019
3
Public sector accountants and quantum leap : how far we can survive in Industrial Revolution 4.0? : proceedings of the 1st International Conference on Public Sector Accounting (ICOPSA 2019), October 29-30, 2019, Jakarta, Indonesia
3
South Asian journal of management : SAJM
3
Werbung für alle Sinne : multimodale Kommunikationsstrategien
3
Zur Ökonomie gemeinwohlorientierter Medien : Massenkommunikation in Deutschland, Österreich und der Schweiz
3
Advances in National Brand and Private Label Marketing : Fifth International Conference, 2018
2
Agrar- und Ernährungswirtschaft: regional vernetzt und global erfolgreich : 56. Jahrestagung der Gesellschaft für Wirtschafts- und Sozialwissenschaften des Landbaues e. V. vom 28. bis 30. September 2016
2
Agrarian economy and rural development : trends and challenges : International Symposium : 14th edition
2
Brand, Label, and Product Intelligence : Second International Conference, COBLI 2021
2
Bringing the Soul Back to Marketing : Proceedings of the 2023 AMS World Marketing Congress, Canterbury, UK, July 11-14, 2023
2
Development, Growth and Finance of Organizations from an Eastern European Context : the 2015 Griffiths School of Management Annual Conference on Business, Entrepreneurship and Ethics (GSMAC)
2
Die Organisation von Hochschulen in Theorie und Praxis : Forschungen zur Reform des Wissenschaftsbetriebes
2
Digital economy for customer benefit and business fairness : proceedings of the International Conference on Sustainable Collaboration in Business, Information and Innovation (SCBTII 2019), Bandung, Indonesia, October 9-10, 2019
2
Eurasian Business and Economics Perspectives : Proceedings of the 37th Eurasia Business and Economics Society Conference
2
more ...
less ...
Source
All
ECONIS (ZBW)
412
Showing
1
-
10
of
412
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Customer relationship management and customer satisfaction : the mediating role of relationship quality
Santouridis, Ilias
;
Veraki, Androniki
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1122-1133
Persistent link: https://www.econbiz.de/10011778120
Saved in:
2
A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
Saved in:
3
A study on the relationship between the voice of customer with the cost of quality in processes of professional higher education institutions
Mulay, Rahul
;
Khanna, Vandana Tandon
- In:
South Asian journal of management : SAJM
24
(
2017
)
4
,
pp. 55-72
Persistent link: https://www.econbiz.de/10011888096
Saved in:
4
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
5
Medical tourism service quality : finally some empirical findings
Noor Hazilah Abd Manaf
;
Hussin, Husnayati
;
Jahn Kassim, …
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 1017-1028
Persistent link: https://www.econbiz.de/10011440785
Saved in:
6
The effect of creating new secondary health services on patients' perceptions : a Kano service quality analysis approach
Vassiliadis, Chris A.
;
Fotiadis, Anestis K.
; …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 897-907
Persistent link: https://www.econbiz.de/10010393800
Saved in:
7
Moderating role of "consumer characteristics" in the influence of customer satisfaction on loyalty
M. S. Mahrinasari
;
Pandjaitan, Dorothy Haratua Rouly
- In:
The future opportunities and challenges of business in …
,
(pp. 205-209)
.
2020
Persistent link: https://www.econbiz.de/10012311274
Saved in:
8
Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen
;
Psomas, Evangelos
- In:
Total quality management & business excellence : an …
26
(
2015
)
9/10
,
pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
Saved in:
9
Does outcome quality matter? : an investigation in the context of banking services in an emerging market
Jain, Sonali
;
Jain, Sanjay K.
- In:
The journal of consumer marketing
32
(
2015
)
5
,
pp. 341-355
Persistent link: https://www.econbiz.de/10011480640
Saved in:
10
A trust model of cloud computing based on quality of service
Manuel, Paul
- In:
Mathematics in business management : [International …
,
(pp. 281-292)
.
2015
Persistent link: https://www.econbiz.de/10011488429
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
