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Quality management in the 21st century : implementing successful change
Oakland, John S.; Tanner, Steve J. - In: The principles and practice of change, (pp. 124-146). 2009
Persistent link: https://www.econbiz.de/10003823433
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Quality management : practice risks and value-added roles for organization development practitioners
Levin, Ira M.; Gottlieb, Jonathan Z. - 2010
Persistent link: https://www.econbiz.de/10003915386
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Relationship marketing in the not-for-profit sector : an extension and applications or the commitment-trust theory
MacMillan, Keith; Money, Kevin; Money, Arthur H.; … - 2008
Persistent link: https://www.econbiz.de/10003717541
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Industrial source loyalty
Wind, Yoram - 2008
Persistent link: https://www.econbiz.de/10003727052
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Developing buyer-seller relationships
Dwyer, F. R.; Schurr, Paul H.; Oh, Sejo - 2008
Persistent link: https://www.econbiz.de/10003727120
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Relationship marketing as an ethical approach : philosophical and managerial considerations
Kavall, Stella G.; Tzokas, Nikolaos X.; Saren, Michael J. - 2008
Persistent link: https://www.econbiz.de/10003727881
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A social process model of user-analyst relationships
Newman, Michael; Robey, Daniel - 2008
Persistent link: https://www.econbiz.de/10003763036
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Consumers relationship theory in consumer research
Fournier, Susan - 2009
Persistent link: https://www.econbiz.de/10003784609
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Toward a critique of brand relationships
Bengtsson, Anders - 2009
Persistent link: https://www.econbiz.de/10003784615
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Designing loyalty-building programs for packaged goods brands
Roehm, Michelle L.; Pullins, Ellen; Roehm, Harper A. - 2009
Persistent link: https://www.econbiz.de/10003784914