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Developing and validating e-marketplace service quality model in B2G e-commerce settings : a mixed-methods approach
Nandankar, Sunil; Sachan, Amit; Adhikari, Arnab; … - In: International journal of operations & production management 43 (2023) 12, pp. 1809-1840
Persistent link: https://www.econbiz.de/10014468315
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The interplay between supplier management practices and customer satisfaction : an empirical investigation of the banking industry in a developing country
Bashar, Abul; Rahman, Md. Mahbubur; Sakib, Md. Nazmus - In: Quality management journal : QMJ 31 (2024) 1, pp. 25-42
Persistent link: https://www.econbiz.de/10014545249
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Servicequalität in internen und externen Kunden-Lieferanten-Beziehungen : Antezedenzien und Effekte in einer modifizierten Service-Profit Chain
Langmann, Kristin - Center for Service Excellence - 2018 - 1. Auflage
Persistent link: https://www.econbiz.de/10011709796
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A conceptualisation of relationship quality in construction procurement
Jelodar, Mostafa Babaeian; Yiu, Tak Wing; Wilkinson, Suzanne - In: International journal of project management : the … 34 (2016) 6, pp. 997-1011
Persistent link: https://www.econbiz.de/10011529073
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Total customer satisfaction : lessons from 50 companies with top quality customer service
Horovitz, Jacques; Jurgens-Panak, Michele - 1992
Persistent link: https://www.econbiz.de/10000346024
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Redesigned quality function deployment process to ensure customer satisfaction
Yoon, Cheol Hwoan; Kim, Yong Pil; Yun, Deok Kyun - In: International journal of business innovation and research 1 (2006/07) 1/2, pp. 149-169
Persistent link: https://www.econbiz.de/10003787499
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Updating service operations
Sulek, Joanne S.; Hensley, Rhonda L. - In: Managing service quality : MSQ ; an international journal 20 (2010) 5, pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
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Guests' perceptions on factors influencing customer loyalty : an analysis for UK hotels
Ramanathan, Usha; Ramanthan, Ramakrishnan - In: International journal of contemporary hospitality management 23 (2011) 1, pp. 7-25
Persistent link: https://www.econbiz.de/10008992205
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Do task- and relation-oriented customers co-create a better quality of service? : an empirical study of customer-dominant logic
Cheung, Fung Yi Millissa; To, Wai Ming - In: Management decision : MD 53 (2015) 1, pp. 179-197
Persistent link: https://www.econbiz.de/10010520362
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Enhancing customer satisfaction through quality management practices
Harish U. C.; Subha, M. V. - In: International journal of applied business and economic … 13 (2015) 2, pp. 923-935
Persistent link: https://www.econbiz.de/10011377014