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Kundenzufriedenheit und Kunden...
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391
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364
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341
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336
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332
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330
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319
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318
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310
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305
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303
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271
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41
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41
Management von Kundenzufriedenheit in der Mobilfunkbranche
Gerpott, Torsten J.
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 507-541)
.
2008
Persistent link: https://www.econbiz.de/10003745031
Saved in:
42
How quality, value, image, and satisfaction create loyalty at a Chinese telecom
Lai, Fujun
;
Griffin, Mitch
;
Babin, Barry J.
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 980-986
Persistent link: https://www.econbiz.de/10003887607
Saved in:
43
How to make switching costly : the role of marketing and relationship characteristics
Polo-Redondo, Yolanda
;
Sesé, F. Javier
- In:
Journal of service research : JSR
12
(
2009/10
)
2
,
pp. 119-137
Persistent link: https://www.econbiz.de/10003901004
Saved in:
44
Kundenkompetenz als Schlüsselfaktor des SCM bei Swisscom Mobile
Jungo, Adrian
;
Drenth, Randy
- In:
Kompetenzen für Supply Chain Manager : mit 8 Tabellen
,
(pp. 109-117)
.
2007
Persistent link: https://www.econbiz.de/10003406163
Saved in:
45
Unternehmenswertorientiertes Kundenmanagement auf Basis des Customer Lifetime Value : eine empirische Studie bei Mobilfunknutzern in Deutschland und Frankreich
Meyer, Matthias
;
Shaffu, Nina
- In:
Controlling & management review : Zeitschrift für …
51
(
2007
)
1
,
pp. 54-62
Persistent link: https://www.econbiz.de/10003425306
Saved in:
46
Der Einfluss von Kundenbindung auf das kanalspezifische Informations- und Beschwerdeverhalten
Zaugg, Alexandra Daniela
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003471182
Saved in:
47
Integrated marketing communications in mobile context
Leppäniemi, Matti
;
Karjaluoto, Heikki
;
Sinisalo, Jaakko
; …
- In:
International advertising and communication : current …
,
(pp. 397-415)
.
2006
Persistent link: https://www.econbiz.de/10003378198
Saved in:
48
Antecedents of brand loyalty : an empirical study in mobile telecom sector
Kapil, Kanwal
;
Kapil, Sheeba
- In:
International journal of Indian culture and business …
3
(
2010
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10003910757
Saved in:
49
Situation approach as success factor of mobile marketing
Link, Jörg
;
Seidl, Franziska
- In:
Handbook of research on mobile marketing management
,
(pp. 115-128)
.
2010
Persistent link: https://www.econbiz.de/10003919348
Saved in:
50
Mobile customer relationship management (mCRM) : constraints and challenges
Silberer, Günter
;
Schulz, Sebastian
- In:
Handbook of research on mobile marketing management
,
(pp. 173-189)
.
2010
Persistent link: https://www.econbiz.de/10003919361
Saved in:
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