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Determinants of customer relationship marketing success in Islamic retail banking
Enyinda, Chris I.; Hamouri, Suhair - In: International journal of social entrepreneurship and … 3 (2014) 3, pp. 163-176
Persistent link: https://www.econbiz.de/10011347719
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How the personality of retail bank customers interferes with the relationship between service quality and loyalty
Al-Hawari, Mohd Ahmad - In: The international journal of bank marketing : IJBM 33 (2015) 1, pp. 41-57
Persistent link: https://www.econbiz.de/10010530075
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Building brand equity in retail banks : the case of Trinidad and Tobago
Rambocas, Meena; Kirpalani, Vishnu M.; Simms, Errol A. - In: The international journal of bank marketing : IJBM 32 (2014) 4, pp. 300-320
Persistent link: https://www.econbiz.de/10010387139
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Key determinant factors for retail bank switching in Ghana
Narteh, Bedman - In: International journal of emerging markets 8 (2013) 4, pp. 409-427
Persistent link: https://www.econbiz.de/10010364232
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Customer satisfaction and loyalty : a case study from the banking sector
Rahman, Hasebur - In: Central European business review : CEBR 2 (2013) 4, pp. 15-23
Persistent link: https://www.econbiz.de/10010345391
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The effects of empathy and listening of salespeople on relationship quality in the retail banking industry : the moderating role of felt stress
Itani, Omar S.; Inyang, Aniefre Eddie - In: The international journal of bank marketing : IJBM 33 (2015) 6, pp. 692-716
Persistent link: https://www.econbiz.de/10011456301
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Service fairness and customer behavioural intention : evidence from the Ghanaian banking industry
Narteh, Bedman - In: African journal of economic and management studies : AJEMS 7 (2016) 1, pp. 90-108
Persistent link: https://www.econbiz.de/10011560499
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Switching barriers' influences on service recovery evaluation in the retail banking industry : construct development and testing
Valenzuela, Fredy - In: Australasian marketing journal 22 (2014) 4, pp. 296-306
Persistent link: https://www.econbiz.de/10010472739
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On the potential for Twitter to add value in retail bank relationships
Murray, Lisa; Durkin, Mark; Worthington, Steve; Clark, … - In: Journal of financial services marketing : JFSM 19 (2014) 4, pp. 277-290
Persistent link: https://www.econbiz.de/10010497731