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Bruhn, Manfred
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109
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80
Han, Heesup
78
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76
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61
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60
Verhoef, Peter C.
60
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59
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57
Propper, Carol
53
Straume, Odd Rune
52
Hollebeek, Linda D.
51
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50
Svensson, Göran
48
Piller, Frank T.
46
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45
Hanushek, Eric Alan
45
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44
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44
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43
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43
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43
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41
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38
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38
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38
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37
Edvardsson, Bo
37
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36
Stock-Homburg, Ruth
36
Usman, Osly
36
Gravelle, Hugh
35
McColl-Kennedy, Janet R.
35
Smith, Alan D.
35
Gottschalk, Petter
34
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6
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SpringerLink / Bücher
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International journal of contemporary hospitality management
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199
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Services marketing quarterly
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178
Cogent business & management
175
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174
International journal of electronic customer relationship management : IJECRM
167
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163
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149
Asia Pacific journal of marketing and logistics
148
Journal of air transport management
148
The TQM journal : the international review of organizational improvement
147
Journal of marketing
139
European Journal of Marketing
136
Journal of retailing
134
International journal of quality and service sciences
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Marketing intelligence & planning
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International journal of productivity and quality management : IJPQM
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International Journal of Bank Marketing
126
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Psychology & marketing
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International journal of services and operations management
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Discussion paper series / IZA
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ECONIS (ZBW)
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RePEc
772
USB Cologne (EcoSocSci)
381
EconStor
351
BASE
119
OLC EcoSci
36
ArchiDok
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51
Customer loyalty development : the role of switching costs
Stan, Valentina
;
Caemmerer, Barbara
;
Cattan-Jallet, Roxane
- In:
The journal of applied business research
29
(
2013
)
5
,
pp. 1541-1554
Persistent link: https://www.econbiz.de/10010198085
Saved in:
52
Curvilinear effects of corporate social responsibility and benevolence on loyalty
Vlachos, Pavlos A.
;
Krepapa, Areti
;
Panagopoulos, …
- In:
Corporate reputation review : an international journal
16
(
2013
)
4
,
pp. 248-262
Persistent link: https://www.econbiz.de/10010202910
Saved in:
53
The control process effectiveness : organization versus customer
Barkai, Ofer
- In:
Journal of business & economics research
11
(
2013
)
8
,
pp. 345-352
Persistent link: https://www.econbiz.de/10009793000
Saved in:
54
Modelling the relationship among retail atmospherics, service quality, satisfaction and customer behavioural intentions in an emerging economy context
Rajic, Tamara
;
Dado, Jaroslav
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1096-1110
Persistent link: https://www.econbiz.de/10009793748
Saved in:
55
The mediating role of relational benefit between service quality and customer loyalty in airline industry
Chen, Po-tsang
;
Hu, Hsin-hui
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1084-1095
Persistent link: https://www.econbiz.de/10009793751
Saved in:
56
Relationship quality in a coproduction context and the moderating effects of relationship orientation
Wu, Shih-hao
;
Huang, Stephen Chi-Tsun
;
Tsai, Ching-yi Daphne
- In:
Total quality management & business excellence : an …
24
(
2013
)
9
,
pp. 1062-1083
Persistent link: https://www.econbiz.de/10009793755
Saved in:
57
Managing retention in service relationships
Aflaki, Sam
;
Popescu, Ioana
- In:
Management science : journal of the Institute for …
60
(
2014
)
2
,
pp. 415-433
Persistent link: https://www.econbiz.de/10010258805
Saved in:
58
Inter-scale assessment & comparison of customer loyalty in banking industry : an empirical study
Rai, Alok Kumar
;
Srivastava, Medha
- In:
Metamorphosis : a journal of management research
12
(
2013
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10010370461
Saved in:
59
Understanding satisfying service encounters in retail banking : a dyadic perspective
Kania, Nathalie
;
Gruber, Thorsten
- In:
International journal of services, economics and management
5
(
2013
)
3
,
pp. 222-255
Persistent link: https://www.econbiz.de/10010255101
Saved in:
60
High customer service quality in the beauty service design
Iijima, Masaki
;
Azuma, Kentaro
- In:
International journal of services technology and management
21
(
2015
)
1/2/3
,
pp. 72-82
Persistent link: https://www.econbiz.de/10011442748
Saved in:
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