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Salesperson’s interpersonal skills have always played an important role in influencing various stages of customer’s purchase decision. With the increase in retail outlets and merchandisers, retail operations have taken a pivotal role in influencing the salesperson’s sales practices and...

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Der Einfluss des Mitarbeiterverhaltens auf die Kundenzufriedenheit : eine wissenschaftliche Analyse empirischer Befunde

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Factors influencing consumer loyalty : a study of Japanese retail stores

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How does salespeople's personal interaction affect customers' word-of-mouth in retailing?

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A meta-analytic investigation of the organizational identification : job performance relationship in the frontlines

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The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters

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Relationship conflict in stores : a longitudinal study of intra-store conflict on salespeople’s helping, customer-oriented behavior, and customer purchase behavior

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Neurophysiological responses to robot-human interactions in retail stores

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The impact of in-store sales personnel's altruistic behaviors on store image : a cross-category study in Japan

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