Similar Search Results

Can customer loyalty to a salesperson be harmful? : examining customer perceptions of salesperson emotional labor strategies post ethical transgressions

Chaker, Nawar N.; Beeler, Lisa L.; Delpechitre, Duleep - In: Industrial marketing management : the international … 96 (2021), pp. 238-253

Persistent link: https://www.econbiz.de/10013194581

Neurophysiological responses to robot-human interactions in retail stores

Rancati, Gaia; Maggioni, Isabella - In: The journal of services marketing 37 (2023) 3, pp. 261-275

Persistent link: https://www.econbiz.de/10014228964

The influence of frontline employee self-disclosure about products in a retail store on customer trust in the retailer in the context of service encounters

Park, Jihye; Yi, Youjae - In: Psychology & marketing 40 (2023) 7, pp. 1417-1430

Persistent link: https://www.econbiz.de/10014291940

Management-, Mitarbeiter- und Kundenmotivation als Determinanten der Zahlungsbereitschaft von Dienstleistungskunden : Eine empirische Mehrebenenanalyse

Kessler-Thönes, Tino (contributor) - 2009

persönliche Beratung durch ihr Verkaufspersonal. Dies setzt allerdings eine entsprechend hohe Motivation und ein hohes …

Persistent link: https://www.econbiz.de/10014014735

Kundenberatung im persönlichen Verkauf : Ein problemlösungsorientierter Ansatz für den stationären Einzelhandel

Stiller, Michael - 2006

Persistent link: https://www.econbiz.de/10013515589

Management-, Mitarbeiter- und Kundenmotivation als Determinanten der Zahlungsbereitschaft von Dienstleistungskunden : eine empirische Mehrebenenanalyse

Kessler-Thönes, Tino - 2008 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003754552

Constructive resistance in the frontlines : how frontline employees' resistance to customer incivility affects customer observers

Kamran-Disfani, Omid; Bagherzadeh, Ramin; Bhattarai, Ashok - In: Journal of service research 26 (2023) 4, pp. 560-577

Persistent link: https://www.econbiz.de/10014580332

The effects of facial attractiveness and gender on customer evaluations during a Web-video sales encounter

McColl, Rod; Truong, Yann - In: The journal of personal selling & sales management : JPSSM 33 (2013) 1, pp. 117-128

Persistent link: https://www.econbiz.de/10009716745

An experimental study of how missing employee empathy in failed service interactions affects empathetic customers' ewom-giving behaviour

Abend, Neele Inken; Juan Vigaray, María D. de; … - In: Administrative Sciences : open access journal 13 (2023) 5, pp. 1-19

Empathy as an influencing factor of consumer behaviour has mostly been analysed from an empathetic employee's perspective. Empirical investigations into customer empathy in the context of failed service interactions are still scarce. This study investigates customer-employee reciprocity related...

Persistent link: https://www.econbiz.de/10014318720

Salesperson's listening in buyer-seller service relationships

Román, Sergio - In: The service industries journal 34 (2014) 7, pp. 630-644

Persistent link: https://www.econbiz.de/10010385547