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Satisfaction : a behavioral perspective on the consumer

Oliver, Richard L. - 2010 - 2. ed.

Persistent link: https://www.econbiz.de/10003752230

Satisfaction : a behavioral perspective on the consumer

Oliver, Richard L. - 2015 - Second edition

Designed for advanced MBA and doctoral courses in Consumer Behavior and Customer Satisfaction, this is the definitive text on the meaning, causes, and consequences of customer satisfaction. It covers every psychological aspect of satisfaction formation, and the contents are applicable to all...

Persistent link: https://www.econbiz.de/10014497661

Modeling entrepreneurial action choice : from intent through rhetoric to action

Black, Janice A.; Oliver, Richard L.; Paris, Lori D. - In: Enhancing competences for competitive advantage, (pp. 201-233). 2010

Persistent link: https://www.econbiz.de/10003976983

Equity and disconfirmation perceptions as influences on merchant and product satisfaction

Oliver, Richard L. - In: Journal of consumer research : JCR ; an … 16 (1989) 3, pp. 372-383

Persistent link: https://www.econbiz.de/10001098561

Perspectives on behavior-based versus outcome-based salesforce control systems

Anderson, Erin - In: Journal of marketing 51 (1987) 4, pp. 76-88

Persistent link: https://www.econbiz.de/10001052726

Crossover effects in the theory of reasoned action : a moderating influence attempt

Oliver, Richard L. - In: Journal of consumer research : JCR ; an … 12 (1985) 3, pp. 324-340

Persistent link: https://www.econbiz.de/10001019287

The role of public and private complaining in satisfaction with problem resolution

Bearden, William O. - In: Journal of consumer affairs : official publication of … 19 (1985) 2, pp. 222-240

Persistent link: https://www.econbiz.de/10001020612

Disconfirmation processes and consumer evaluations in product usage

Oliver, Richard L. - In: Journal of business research : JBR 13 (1985) 3, pp. 235-246

Persistent link: https://www.econbiz.de/10001021718

A framework for the formation and structure of consumer expectations : review and propositions

Oliver, Richard L. - In: Journal of economic psychology : research in economic … 8 (1987) 4, pp. 469-499

Persistent link: https://www.econbiz.de/10001043160

Service quality : new directions in theory and practice

Rust, Roland T. (contributor); … - 1994 - Online-Ausg.

Discussing the latest research and theory in customer satisfaction and services marketing, the topics include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies of the nature of customer value

Persistent link: https://www.econbiz.de/10013208145

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