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Kundenorientierung : nah dran, aber längst nicht im Ziel ; kleinere Unternehmen orientieren sich zu wenig am Kunden
Triest, Alice van - In: Erfolgsfaktor Kundenzufriedenheit : Handbuch für …, (pp. 267-279). 2012
Persistent link: https://www.econbiz.de/10009697107
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It is a question of survival : the case of TQM for small businesses
Stringer, Donna Y.; Nwabueze, Uche - In: Verslo ir teisės aktualijos : mokslo darbai 8 (2013), pp. 153-164
Persistent link: https://www.econbiz.de/10011298236
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Integrating Kano's model into quality function deployment to facilitate decision analysis : a case study at a medium enterprise of export garment manufacturer in Bali
Oey, Elia; Gabriella, Eunike - In: International journal of productivity and quality … 29 (2020) 4, pp. 483-501
Persistent link: https://www.econbiz.de/10012200655
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Redefining service quality scale with customer experience quality scale : a critical review
Gupta, Atul - In: International journal of services and operations management 25 (2016) 1, pp. 48-64
Persistent link: https://www.econbiz.de/10011593379
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How can a quantitative analysis of Kano's model be improved further for better understanding of customer needs?
Kirgizov, Ulugbek Abdumalikovich; Kwak, Choonjong - In: Total quality management & business excellence 33 (2022) 14, pp. 1605-1624
Persistent link: https://www.econbiz.de/10013415859
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Kundenzufriedenheit messen und steigern
Töpfer, Armin (ed.); Bauer, Ewald (contributor) - 1999 - 2., erw. und überarb. Aufl.
Persistent link: https://www.econbiz.de/10000682567
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Validation of a quality assessment tool for insurance services in business-to-business marketing
Pop, Nicolae Al.; Petrisoaia, Carmen - In: The international journal of management science and … (2013) 10, pp. 123-137
quality assessment of insurance services by using the measurement scale previously developed by Vandaele şi Gemmel for the … business-to-business environment. The authors of this article aimed at testing this measurement scale by using a quantitative … broker. Some of the dimensions used in the original measurement scale were not kept upon completion of the exploratory and …
Persistent link: https://www.econbiz.de/10010355996
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Qualitätsmodell Krankenhaus : (QMK) ; Ergebnis-Messung in der stationären Versorgung ; Abschlussbericht
Schneeweiss, Sebastian (contributor);  … - 2003
Persistent link: https://www.econbiz.de/10001763581
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Qualitätsinvestition in industrielle Dienstleistungen : Management und Erfolgsmessung
Kuhlmann, Eberhard; Nicolai, Marcus R. - In: Internationalisierung der Rechnungslegung und Corporate …, (pp. 321-347). 2003
Persistent link: https://www.econbiz.de/10001810247
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Evaluating service quality and service value in manufacturer-distributor settings : a systems approach
Kivijärvi, Hannu; Virta, Aleksi - In: Journal of business-to-business marketing 28 (2021) 1, pp. 21-46
Persistent link: https://www.econbiz.de/10012584484