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78
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77
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77
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76
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71
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65
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62
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60
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55
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54
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52
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51
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49
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47
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46
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46
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44
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44
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44
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44
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43
Chang, Hung-hao
43
Han, Heesup
43
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43
Prybutok, Victor R.
43
Ranis, Gustav
42
Cowell, Frank A.
41
Dang, Hai-Anh H.
39
Diebold, Francis X.
39
Gravelle, Hugh
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Schive, Chi
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World Bank E-Library Archive
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Showing
1
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10
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63,859
Sort
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date (oldest first)
1
Service quality in tourism :
measurement
methods and empirical analysis
Langer, Michael
-
1997
Persistent link: https://www.econbiz.de/10008729728
Saved in:
2
Mystery Shopping : Leistungsfähigkeit eines Instruments zur
Messung
der Dienstleistungsqualität
Schmidt, Karsten
-
2007
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003527934
Saved in:
3
Tour operators' service quality and efficacy of satisfaction
measurement
Meng, Fang
;
Turk, Ercan Sirakaya
;
Altintas, Volkan
- In:
Tourism analysis : an interdisciplinary tourism & …
17
(
2012
)
3
,
pp. 325-342
Persistent link: https://www.econbiz.de/10009622506
Saved in:
4
Service quality and university students' satisfaction on the travel agencies : an empirical investigation from Northern Cyprus
Katırcıoğlu, Salih Turan
;
Mehtap-Smadi, Salime
; …
- In:
International journal of quality and service sciences
4
(
2012
)
3
,
pp. 299-311
Persistent link: https://www.econbiz.de/10009634527
Saved in:
5
Chinese customers' evaluation of travel
website
quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
Saved in:
6
Measuring e-service quality for online travel agencies
Tsang, Nelson Kee Fu
;
Lai, Michael T. H.
;
Law, Rob
- In:
Journal of travel and tourism marketing
27
(
2010
)
3
,
pp. 306-323
Persistent link: https://www.econbiz.de/10003985076
Saved in:
7
A genetic algorithm-based learning approach to understand customer satisfaction with OTA websites
Hao, Jin-Xing
;
Yu, Yan
;
Law, Chun Hung Roberts
;
Fong, …
- In:
Tourism management : research, policies, practice
48
(
2015
),
pp. 231-241
Persistent link: https://www.econbiz.de/10010508396
Saved in:
8
The influence of the assessment of internet websites offering tourist services on the manner of purchase of holiday packages
Szopiński, Tomasz
- In:
Economic research
30
(
2017
)
1,2
,
pp. 1655-1668
Persistent link: https://www.econbiz.de/10012224887
Saved in:
9
Understanding the WOM behaviour of e-service users : an empirical study in online travel services
Li, Hongxiu
;
Suomi, Reima
- In:
International journal of networking and virtual …
16
(
2016
)
3
,
pp. 221-235
Persistent link: https://www.econbiz.de/10011654293
Saved in:
10
The influence of
website
quality dimensions on e-purchasing behaviour and e-loyalty : a comparative study of Egyptian travel agents and hotels
Abou-Shouk, Mohamed A.
;
Khalifa, Gamal S.
- In:
Journal of travel and tourism marketing
34
(
2017
)
4/6
,
pp. 608-623
Persistent link: https://www.econbiz.de/10011729156
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