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64
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62
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60
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58
Alcaide Inchausti, Julio
57
Martín González, Carmela
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Vall Castello, Judit
57
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56
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56
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55
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55
Martín Aceña, Pablo
54
Propper, Carol
54
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53
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53
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52
Labandeira, Xavier
52
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52
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Información comercial española : ICE : revista de economía
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Tourism management : research, policies, practice
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Revista de historia económica
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International journal of contemporary hospitality management
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Auditing : a journal of practice & theory
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Estudios geográficos
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Services marketing quarterly
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Revista de economía política
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International journal of quality & reliability management
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ECONIS (ZBW)
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986
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BASE
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1
The relationship between the online consumer's profile and the type of service encounter in the online travel agencies
Barrera-Barrera, Ramón
;
Navarro García, Antonio
; …
- In:
Achieving competitive advantage through quality management
,
(pp. 265-277)
.
2015
Persistent link: https://www.econbiz.de/10011300801
Saved in:
2
Customer loyalty to service providers : examining the role of service quality, customer satisfaction and trust
Setó-Pamies, Dolors
- In:
Total quality management & business excellence : an …
23
(
2012
)
11
,
pp. 1257-1271
Persistent link: https://www.econbiz.de/10009687538
Saved in:
3
The adoption of quality management practices and their impact on business performance in small service companies : the case of Spanish travel agencies
Alonso-Almeida, María Mar del
;
Bagur-Femenías, Llorenç
; …
- In:
Service business
9
(
2015
)
1
,
pp. 57-75
Persistent link: https://www.econbiz.de/10011296096
Saved in:
4
Rethinking perceived service quality : an alternative to hierarchical and multidimensional models
García, Jose Antonio Martínez
;
Caro, Laura Martínez
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 93-118
Persistent link: https://www.econbiz.de/10003957173
Saved in:
5
Chinese customers' evaluation of travel website quality : a decision-tree analysis
Sun, Ping
;
Cárdenas, David A.
;
Harrill, Rich
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 476-497
Persistent link: https://www.econbiz.de/10011499274
Saved in:
6
Tourism service quality improvement ; "the early bird catches the worm"
Lin, Shu-ping
;
Yang, Chenlung
;
Ho, Thao-minh
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 793-810
Persistent link: https://www.econbiz.de/10011388414
Saved in:
7
The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova
- In:
Journal of travel research : a quarterly publication of …
57
(
2018
)
2
,
pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
Saved in:
8
Choosing a travel agency franchise by mean of a global composite indicator : an application in
Spain
Blancas-Peral, Francisco J.
;
Contreras, Ignacio
; …
- In:
Journal of business economics and management
15
(
2014
)
1
,
pp. 153-173
Persistent link: https://www.econbiz.de/10010257280
Saved in:
9
Destination services and travel experience in the gaming Mecca : the moderating role of gambling as a travel purpose among Chinese tourists
Wong, IpKin Anthony
;
Li, Xiangping
- In:
Journal of travel and tourism marketing
32
(
2015
)
1/2
,
pp. 80-99
Persistent link: https://www.econbiz.de/10011312596
Saved in:
10
Effect of a perceived threat of informal actors on the business performance of formal actors : inbound tour operators' perspective
Mwesiumo, Deodat
;
Abdalla, Moh'd Juma
;
Öztüren, Ali
; …
- In:
Journal of travel and tourism marketing
38
(
2021
)
5
,
pp. 527-540
Persistent link: https://www.econbiz.de/10012623371
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