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Exploring green service quality elements for international tourist hotels in Taiwan from the aspect of two-dimensional quality model
Li, Yi-Min; Yang, Chih-Yun; Kuo, Ya-Hui; Hung, Ruei-Yi - In: Acta oeconomica : periodical of the Hungarian Academy … 64 (2014), pp. 111-125
Persistent link: https://www.econbiz.de/10010474496
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The associations between service quality, corporate image, customer satisfaction, and loyalty : evidence from the Malaysian hotel industry
Cheng Boon Liat; Mansori, Shaheen; Cham Tat Huei - In: Journal of hospitality marketing & management 23 (2014) 3/4, pp. 314-326
Persistent link: https://www.econbiz.de/10010396183
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The effect of service quality and value of five-star hotel services on behavioral intentions with the role of consumer satisfaction as mediator
Goeltom, Vasco Adato H.; Kristiana, Yustisia; Juliana, J.; … - In: Journal of Asian finance, economics and business : JAFEB 7 (2020) 11, pp. 967-976
Persistent link: https://www.econbiz.de/10012671847
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Implementing city hotel service quality enhancements : integration of Kano and QFD analytical methods
Kuo, Chun-Min; Chen, Hsi-Tien; Boger, Ernest - In: Journal of hospitality marketing & management 25 (2016) 5/6, pp. 748-770
Persistent link: https://www.econbiz.de/10011578957
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Hotel service recovery and service quality : influences of corporate image and generational differences in the relationship between customer satisfaction and loyalty
Cheng Boon Liat; Shaheen Mansori; Gan, Ching Chuan; … - In: Journal of global marketing 30 (2017) 1, pp. 42-51
Persistent link: https://www.econbiz.de/10011779381
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The dimensions of international hotel employee service attitude and their managerial implications
Kuo, Chun-min - In: The service industries journal 29 (2009) 9/10, pp. 1199-1214
Persistent link: https://www.econbiz.de/10003914858
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Should a lower-price service offer a full-satisfaction guarantee?
Wong, Jehn-yih; Tsaur, Sheng-hshiung; Wang, Chih-hung - In: The service industries journal 29 (2009) 9/10, pp. 1261-1272
Persistent link: https://www.econbiz.de/10003914873
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A service quality measurement architecture for hot spring hotels in Taiwan
Hsieh, Ling-Feng; Lin, Li-Hung; Lin, Yi-Yin - In: Tourism management : research, policies, practice 29 (2008) 3, pp. 429-438
Persistent link: https://www.econbiz.de/10003696054
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The managerial implications of an analysis of tourist profiles and international hotel employee service attitude
Kuo, Chun-min - In: International journal of hospitality management 28 (2009) 3, pp. 302-309
Persistent link: https://www.econbiz.de/10003855493
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Efficiency and effectiveness of service business : evidence from international tourist hotels in Taiwan
Yu, Ming-miin; Lee, Bruce C. Y. - In: Tourism management : research, policies, practice 30 (2009) 4, pp. 571-580
Persistent link: https://www.econbiz.de/10003856211